Pacific BMW - Service Center

Manny valued my time and had everything ready for me to be in and out of the dealers within 7 minutes of arriving. He understood and appreciated my time. be in and out of the dealers within 7 minutes of arriving. He understood and appreciated my time. More

I thought the service was good and the staff were friendly. The service department on two visits, kept getting my phone number wrong. I feel that 260.00 is expensive for an oil change. friendly. The service department on two visits, kept getting my phone number wrong. I feel that 260.00 is expensive for an oil change. More

I have taken my vehicles to Pacific BMW for almost 10 years now and wouldn't have it any other way. The customer satisfaction has always been their priority. Galo is my advisor and I highly recommend hi years now and wouldn't have it any other way. The customer satisfaction has always been their priority. Galo is my advisor and I highly recommend his service. More

John V was a great service rep. He made sure that I received the help that I needed for my car and secured a loaner for me which was a life saver. The only downside was that it took a long time to diag received the help that I needed for my car and secured a loaner for me which was a life saver. The only downside was that it took a long time to diagnosis my car but the service department was transparent about the back up. More

The service was fast and friendly. Henry did a great job taking care of me. He was very attentive and helpful. I appreciate all his help. taking care of me. He was very attentive and helpful. I appreciate all his help. More

Justin greeted me and took care of me right away even though I was early to my appointment by an hour. He was thorough, friendly, and efficient. Keep up the great work Pacific BMW! though I was early to my appointment by an hour. He was thorough, friendly, and efficient. Keep up the great work Pacific BMW! More

Always a pleasant experience. Now I’m still writing because I’m supposed to write 25 words, which is ridiculous. Next time I’ll invoice. because I’m supposed to write 25 words, which is ridiculous. Next time I’ll invoice. More

great service. on time and very helpful and friendly. it was a recall but they came out to my house and was right on time. was a recall but they came out to my house and was right on time. More

Embarrassing to say the least, why:1-service advisor Embarrassing to say the least, why: 1-service advisor contradicted required procedures 2-lease vehicle manager was impolite and professional saying Embarrassing to say the least, why: 1-service advisor contradicted required procedures 2-lease vehicle manager was impolite and professional saying dealership is privately owned and she was the boss 3-service mAnager came to help out of courtesy because I asked and aided with his team even if procedures were wrong 4-46 minutes after arriving to appointment my wife was sitting in vehicle with 46 degree temperature 5-after two full days I have to follow up on vehicle repairs More

John was great at assisting me with my first time at BMW services. I had a flat tire and I am glad that he was able to get me my service right away. services. I had a flat tire and I am glad that he was able to get me my service right away. More