Pacific BMW - Service Center

I am pleased with my overall experience they provided me with a very detailed video of my cars problematic areas which I thought was extremely transparent and my service advisor was very knowledgeable and t with a very detailed video of my cars problematic areas which I thought was extremely transparent and my service advisor was very knowledgeable and trustworthy. More

Narek was beyond amazing. Simple and see less experience. Was able to get the car fixed and back to me in no time. Great work! I will be back Was able to get the car fixed and back to me in no time. Great work! I will be back More

I feel welcomed every time I set foot at the dealership, wether I’m taking my car to service or purchasing a mew car. Great customer service wether I’m taking my car to service or purchasing a mew car. Great customer service More

Absolutely professional, personal and efficient. These words describe my service advisor Narek Petrosian, the loaner team, the wash team and technician team. Thank you PBMW. words describe my service advisor Narek Petrosian, the loaner team, the wash team and technician team. Thank you PBMW. More

Gilbert is Amazing ,Can't express how much I appreciated his help and communication. The staff treats you and your vehicle like it’s their own. They will advise you of problem(s) before repair. This dealers his help and communication. The staff treats you and your vehicle like it’s their own. They will advise you of problem(s) before repair. This dealership is a great place to take your vehicle when you need it taken care of in a timely manner. More

Contact with service advisor ok until he had off. No Contact with service advisor ok until he had off. No communication when ready. car ran out of oil while daughter returning to school, very disappoint Contact with service advisor ok until he had off. No communication when ready. car ran out of oil while daughter returning to school, very disappointed. More

Manny did a wonderful job taking care of my situation. I am a disabled veteran on a fixed income and he was able to make sure warranty on my vehicle parts was going to work. I can’t tell you how that saved am a disabled veteran on a fixed income and he was able to make sure warranty on my vehicle parts was going to work. I can’t tell you how that saved me. He’s amazing thank you Manny More

While warranty on my car had expired a day earlier, the service dept. manager still decided to go ahead and service my car and did not charge me. service dept. manager still decided to go ahead and service my car and did not charge me. More

Some issues have not been resolved as we will have to wait till we can do a drive along with a foreman or tech once allowed wait till we can do a drive along with a foreman or tech once allowed More

Great people to work with. Special thanks to Galo for always helping me he was always answering his phone calls and following up with me. always helping me he was always answering his phone calls and following up with me. More