Pacific BMW - Service Center

It was my first time using the service. The staff was very friendly and professional. Justin was very helpful. Thank you very much, excellent service! very friendly and professional. Justin was very helpful. Thank you very much, excellent service! More

Amie was exceptional to help me to set up a ride and do regular maintenance even there was a little issue. Thanks again for all your help. regular maintenance even there was a little issue. Thanks again for all your help. More

Since the first day I took my car in, Manny has helped me. He is always very attentive and courteous. He always answers all my questions, If I have any concerns about my car as well. me. He is always very attentive and courteous. He always answers all my questions, If I have any concerns about my car as well. More

I am always so pleased with the customer service they provide me. Everyone at pacific bmw knows their role and does it very well with a smile! provide me. Everyone at pacific bmw knows their role and does it very well with a smile! More

Everything i need to get done was done plus a care wash!! thank you so much for the great service. Highly recommended dealership and advisor. thank you so much for the great service. Highly recommended dealership and advisor. More

I had an exemplary experience. From Linda, on the phone at the service desk, who was most helpful, and full of information -- to Marco, who was my service manager. The video of my car at the end of the day at the service desk, who was most helpful, and full of information -- to Marco, who was my service manager. The video of my car at the end of the day -- and the service occurred exactly within the time frame promised -- was the finishing touch on great service. Thank you Pacific BMW. More

help me to resolve the problem properly, very nice and friendly, good service and great staffs. BMW is always a famous brand, the service too friendly, good service and great staffs. BMW is always a famous brand, the service too More

They take great care of your car but sure are very very slow. They kept the car for an entire week for some miner works. slow. They kept the car for an entire week for some miner works. More

Impeccable service made drop off and pickup safe and convenient for my wife. We were way behind on CBS requests because of anxiety about bringing the car in. Manny made it easy under our maintenance ser convenient for my wife. We were way behind on CBS requests because of anxiety about bringing the car in. Manny made it easy under our maintenance service contract. More

I received notification my car was ready. As requested I received notification my car was ready. As requested by text, I notified the text message service when I would arrive so that they could have th I received notification my car was ready. As requested by text, I notified the text message service when I would arrive so that they could have the car ready. When I got there, the car was not ready, I had to wait 25 min for my car to be brought to the service bay. Then (I have a BMW I3), I received it back with a 2-mile charge. When I notified the service department, I was told by the rep that 'he didn't receive notification he was supposed to charge it' and he was saying it in a way as though he couldn't or wouldn't help me. Only when I refused delivery of the car did he find a charger in the sales department. He then told me 'you can charge it in sales but only for 45 minutes' (as though I wanted to be there and wait for it to charge). Overall, it was very easy to see the car was nearly completely dead, and they tried to deliver it to me and act surprised that I had any issues with it. I would have barely made it down the street. The car had been brought in for a battery issue, and then returned with no charge. It was very frustrating to have to stay on-premise to charge the car myself and be exposed to additional people (at least 4 employees, 3 more than needed) during the Covid 19 pandemic. The 10-minute pickup turned into 90 minutes of me waiting, getting the car back with a dead battery, looking for and then waiting for a charge. More