Pacific BMW - Service Center

Always impressed with Pacific BMW’s service department and Marco Fausto and why we returned to Pacific 10 years ago to buy our recent BMW’s and Marco Fausto and why we returned to Pacific 10 years ago to buy our recent BMW’s More

Customer service is a first priority. Always efficient and on time. Clean. Constant contact with the service advisor throughout the entire process including text messaging. and on time. Clean. Constant contact with the service advisor throughout the entire process including text messaging. More

service was very slow. No one bothered to assist once i arrived at the dealership to pickup my vehicle. Slow response time and updates. Took 20 minutes just to get someone to call my vehicle down. arrived at the dealership to pickup my vehicle. Slow response time and updates. Took 20 minutes just to get someone to call my vehicle down. More

The team is always on point in giving the information i need to better take care of my bmw and hospitality always excells with the great team. need to better take care of my bmw and hospitality always excells with the great team. More

Manny was excellent, very communicative and helpful. Grateful to have clear info and feel well taken care of. the video walk through of the car service was very helpful too. Grateful to have clear info and feel well taken care of. the video walk through of the car service was very helpful too. More

Great communication and service! They kept me informed and they responded quickly. Justin was very professional and kept me informed in a timely manner. They take your car in right away, not a lot of wait and they responded quickly. Justin was very professional and kept me informed in a timely manner. They take your car in right away, not a lot of wait time. More

Fast, friendly, and overall excellent customer service. Answered all questions from drop off to during the visit and after the visit as well. Would highly recommend. Answered all questions from drop off to during the visit and after the visit as well. Would highly recommend. More

Great Customer Service.Friendly and clean environment. Great Customer Service. Friendly and clean environment. The team always makes sure that the customer’s needs are satisfied. The service turn around Great Customer Service. Friendly and clean environment. The team always makes sure that the customer’s needs are satisfied. The service turn around time is quick and convenient. More

Very poor service. Disappointed. I was in my car waiting over an hour and no one cared to help me. Once they finally did, they said they couldn’t find me in the system for a loaner reservation. He said I wo over an hour and no one cared to help me. Once they finally did, they said they couldn’t find me in the system for a loaner reservation. He said I would have to take the shuttle. I showed him the text that I got and had even uploaded my insurance and ID. He took a picture of my phone that showed the text confirmation and went back took another 30 min and finally came back and said they are getting a car ready for me. Same experience when dropping off the loaner and picking up my car. More

First and foremost getting the appointment was fast and easy but it took 4 hours for an oil change. My app. Was 8:45am I got my car almost 1 pm. That is a bad business, I think the oil change must be only easy but it took 4 hours for an oil change. My app. Was 8:45am I got my car almost 1 pm. That is a bad business, I think the oil change must be only 1 to 2 hours max. More