Pacific BMW - Service Center

My experience is always great here. Henry Burmayan was communicative and professional. My BMW was ready on time with little wait. Because of Covid-19, everything was safe, contactless and clean. communicative and professional. My BMW was ready on time with little wait. Because of Covid-19, everything was safe, contactless and clean. More

Very helpful. Both of them we’re able to resolve my issue. Break was fixed and an issue w warranty - they worked both together to address problem. And service finished in a timely manner issue. Break was fixed and an issue w warranty - they worked both together to address problem. And service finished in a timely manner More

The ability to schedule an appointment was so smooth. Service Advisor Galo Mora is extremely thourough and on time. Appreciated the changes to maintain social distancing. Service Advisor Galo Mora is extremely thourough and on time. Appreciated the changes to maintain social distancing. More

Great service. Prompt. Careful. Timely. You cannot do better.I would always go back. Helpful and careful. Technically sound. Great people and performance. Go there. better.I would always go back. Helpful and careful. Technically sound. Great people and performance. Go there. More

The worst service I have ever received. I was told my car is ready for pickup when I arrived I still had to wait for a long time. The car was sitting, but no one would get it for me is ready for pickup when I arrived I still had to wait for a long time. The car was sitting, but no one would get it for me More

I was seen before my appt time and attended to promptly and kindly. Great advice was given by the service associate assigned to my ticket. and kindly. Great advice was given by the service associate assigned to my ticket. More

Quick friendly service and very professional. Kept me abreast of my service issues and concerns. Cleanliness and safety has been made a priority as well. abreast of my service issues and concerns. Cleanliness and safety has been made a priority as well. More

I received 6 texts reminding me about my loaner information needed at 6 AM on Sunday. I uploaded all my information when I arrived on Monday morning I was told that there was a glitch and I need to information needed at 6 AM on Sunday. I uploaded all my information when I arrived on Monday morning I was told that there was a glitch and I need to email everything again! when I insisted to check again I was told oh yeh it's there. It will be nice to check things before asking for me to put my personal information all over the place. When I came back with the dealer loaner car the person by the desk said "What do you want?" I said dropping off the car and picking up my car, he said "let me have your keys Sir" I have long red hair and clearly even with a mask I am a woman! then he took the key away and was surprised that I couldn't drive away since the car doesn't work without a key! then he never mentioned that I need to speak to the person to finish my paperwork (I had paid online already) after I stood there in the cold for a good 15 min a very nice person asked if I needed anything when I explained she went and spoke to the person and I got everything taken care of by Galo Mora who was very nice. The person who greeds the customer needs to be polite and know what they are doing! More

Excellent work. Everything was done to my expectations and more. Staff was extremely accommodating and friend. The best was that the service took way less time than estimated and more. Staff was extremely accommodating and friend. The best was that the service took way less time than estimated More

In for oil leak. Took a lot of effort to figure out where. They had to pressure wash the engine after checking each item, and found the issue. Galo (my service advisor) was patient and helpful througho where. They had to pressure wash the engine after checking each item, and found the issue. Galo (my service advisor) was patient and helpful throughout. More