Pacific BMW - Service Center

All the car needs is an oil change, but I was recommended by the service rep a few more unnecessary and expensive services, very disappointing with Pacific BMW. by the service rep a few more unnecessary and expensive services, very disappointing with Pacific BMW. More

For service, pacific bmw is the best to deal with. Employees are very friendly. Excellent job. Why I always return. I like the new electronic system. Thank you... Employees are very friendly. Excellent job. Why I always return. I like the new electronic system. Thank you... More

I recently had my BMW serviced at Pacific BMW. I have been a customer here since 2017 and had all of my services done here but this visit will likely be my last one here as I will be taking my business e been a customer here since 2017 and had all of my services done here but this visit will likely be my last one here as I will be taking my business elsewhere. My service advisor Henry has been texting me threatening to make unauthorized charges to my credit card. The customer service at this dealership has really gone downhill. I am ok with giving one start for the mechanics because they did send a video of the work they were doing. But since you have work with their service advisors to get to the mechanics then I suggest you find a better dealership. More

It’s always a great experience at this location. Manny does a fantastic job at communicating and letting me know what’s going on with my vehicle. Thanks!!! does a fantastic job at communicating and letting me know what’s going on with my vehicle. Thanks!!! More

Overall I was very satisfied with the service representative and the service people were very pleasant and the outcome of the service was very good representative and the service people were very pleasant and the outcome of the service was very good More

Overall good service and good working with Marco. PriceS sometimes a bit high but generally competitive. Communication on the loaner process and sending paperwork (the different ways paperwork can be sent) sometimes a bit high but generally competitive. Communication on the loaner process and sending paperwork (the different ways paperwork can be sent) needs to be better communicated. More

This was the first time in the last few years that my experience was excellent and seamless. I have been with Pacific BMW for 20 years this year. 👍😊 experience was excellent and seamless. I have been with Pacific BMW for 20 years this year. 👍😊 More

When I purchased my 2018 x5e.. I was told when I had service I would get an equal or high value car rental.. hasn’t happened yet. I let them know each time and I get sane answer... next time we will do service I would get an equal or high value car rental.. hasn’t happened yet. I let them know each time and I get sane answer... next time we will do that for you.... not trusting a word you are saying...anymore. More

Mostly good. Wait time is a little long. It took almost 45 minutes for them to get my car after I came to pick it up when they had already told me it’s ready. 45 minutes for them to get my car after I came to pick it up when they had already told me it’s ready. More

Good customer service. Accommodating staff. And always have an available car for me to use. Gilbert Pogosian is always there to put me on schedule. have an available car for me to use. Gilbert Pogosian is always there to put me on schedule. More