Pacific BMW - Service Center

Manny is great. He explained to us what happened to the 530 and sent us pictures of the rear damaged to the rear passenger trailing arm. Symptoms were at high speed car rear would sway left and right, and 530 and sent us pictures of the rear damaged to the rear passenger trailing arm. Symptoms were at high speed car rear would sway left and right, and felt very uncomfortable. More

Pacific BMW has an excellent customer service and great commitment to customer satisfaction. Narek Petrosian always goes out of his way to make sure the job is well done. commitment to customer satisfaction. Narek Petrosian always goes out of his way to make sure the job is well done. More

Excellence service department very knowledgeable and Professional service advisor and because of him that’s why I bring my car in for service and he also makes it very easy for you to make an appointmen Professional service advisor and because of him that’s why I bring my car in for service and he also makes it very easy for you to make an appointment with him to take your car in More

Fast and on time! Loaner was ready for me when I dropped off my car, and my car was ready to go when I arrived to pick it up. Great service. off my car, and my car was ready to go when I arrived to pick it up. Great service. More

My advisor, Amie Gasabyan is an outstanding representative of Pacific BMW. She is - very professional and nice person. The service my car got was outstanding. representative of Pacific BMW. She is - very professional and nice person. The service my car got was outstanding. More

Beyond my expectation. I always love the loaner car given to me. People communicate good. Give all information needed. Explaining what are the things needed in the future to me. People communicate good. Give all information needed. Explaining what are the things needed in the future More

Marco was great! I felt like the service and communication was convenient. My only feedback is I had to organize my own uber even though the team said they would deliver a link to pay for my tra communication was convenient. My only feedback is I had to organize my own uber even though the team said they would deliver a link to pay for my transportation. Especially because their was unexpected extra work needed and a delay, so I had to coordinate a new ride. More

Very over priced cars my ex at sales is very bad for a $60000 car they wanted $1100 with $5000 down payment after all the payments the car would of cost $93000 that is insane $60000 car they wanted $1100 with $5000 down payment after all the payments the car would of cost $93000 that is insane More

Drop off my car for an oil change yesterday at 8:45am for the 1st time on this dealer since i bought my car (same dealer) last Feb last year.. My advisor Marco told me it will take 2 hrs top but they just tx the 1st time on this dealer since i bought my car (same dealer) last Feb last year.. My advisor Marco told me it will take 2 hrs top but they just txted around 3pm that my car was ready. I requested a loaner too. Good thing i did bec it took several hours to do an oil change. Everything was great until i went back to pick up my car and returned the loaner. They inspected the loaner and found that there was a chip in the driver front window. They said they will inspect the video they took before they loan me the car and they said that there was no chip when they took the video. The girl who worked in the service area and gave us the key for the loaner was very rude and told me that i have pay for the chip window or pay my deductible and send to my insurance company or not going to release my car. My advisor came over and he said that he will check the video and after few minutes he came back and told me that everything is ok. He said that they cannot prove it because on the video its not even clear if it was a chip or not. So he let us go and drove my car. First of all, i live nearby, took the loaner home and didn't not go anywhere bec they told me the service will take 2 hrs top. For an oil change, i spent almost $450. Secondly, this is a lesson learned. When i go back there for any services (if ever again), i will make sure to inspect every single inch of the loaner and will take video as well before driving it. Thirdly, the girl who was working yesterday on the service dept, i don't like your attitude. Last but not the least, to my advisor Marco, THANK YOU. You're awesome. He made sure that everything is a-ok. More

Great service group. We like going to Bmw of pacific. They are very professional. If we are going to buy Bmw again we would get it from them. They are very professional. If we are going to buy Bmw again we would get it from them. More