Pacific BMW - Service Center

Pacific BMW is great to work with. They have streamlined the process so you are in and out! Paperwork for the loaner and invoice are done via text so there is no waiting around. A pandemic innovation that the process so you are in and out! Paperwork for the loaner and invoice are done via text so there is no waiting around. A pandemic innovation that is such a service upgrade! More

I was charged for service eventhough I was still in my lease window. Apparently its because its a demo vehicle? But that was not made clear to me when I leased my vehicle. It feels like BMW is nickel and lease window. Apparently its because its a demo vehicle? But that was not made clear to me when I leased my vehicle. It feels like BMW is nickel and diming and this is after other issues Ive had along the way. I wont be leasing again with BMW. Ami however was great -- despite the difficult circumstance she made the best of it . More

Drop off for service was easy! Pickup was horrible and took 45 mins. No one acknowledged me after ringing doorbell, had to yell for svc! took 45 mins. No one acknowledged me after ringing doorbell, had to yell for svc! More

Brought my car in for service, Manny was great when another dealership didn’t address the issues correctly. This will be my go to dealership as long as my car is under warranty. another dealership didn’t address the issues correctly. This will be my go to dealership as long as my car is under warranty. More

Great service received from John Vazquez. A+ Great work. The inspection video really helped understand for sure. I recommend Pacific BMW service and Thanks for good work. The inspection video really helped understand for sure. I recommend Pacific BMW service and Thanks for good work. More

Car was not fixed. More problems were created. Improper suggestions were made. E.g. adviser and service manager failed to read vehicle history; failed to change a faulty dealer installed part; failed to ha suggestions were made. E.g. adviser and service manager failed to read vehicle history; failed to change a faulty dealer installed part; failed to have all problems beyond basic service fixed, etc. Be wary of techs making arbitrary and unsupported claims when they can’t or don’t want to fix something. Not recommended. More

I have already rated this visit once. It was excellent and timely and I appreciate the professionalism and attitude of everyone at the dealership. Need I say more? and timely and I appreciate the professionalism and attitude of everyone at the dealership. Need I say more? More

I am IMPRESSED! My advisor Amie Gasabyan & the team provided exceptional service that I have yet to come across at another company. I was constantly communicated via texts for status updates. It includ provided exceptional service that I have yet to come across at another company. I was constantly communicated via texts for status updates. It included an inspection video of my vehicle, identifying the problem areas and recommendations for fixing. As a healthcare worker, I appreciate the efforts BMW inputted into minimizing interaction yet creating a healthy and efficient process for customers to follow. Thanks All. More

He was very nice & on time , Everything was fixed on the car & I am happy that got great service, I’ll return again for my next service car & I am happy that got great service, I’ll return again for my next service More

The service and inspection done for my vehicle were honest and phenomenal. Great work! The inspection video really helped me understand any other underlying problems for sure! honest and phenomenal. Great work! The inspection video really helped me understand any other underlying problems for sure! More