Pacific BMW - Service Center

Galo is exceptional. xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxx xxxx More

It was a pleasure working with Haybert he's very professional and attentive. Very knowledgeable professional and attentive. Very knowledgeable More

Service took way longer than expected and vehicle was not delivered on scheduled time. Waiting time was endless from the beginning to the end. delivered on scheduled time. Waiting time was endless from the beginning to the end. More

I have very bad experience this time. After keeping the car for a week it was returned without fixing the problem. They never returned my messages. After keeping the car for a week it was returned without fixing the problem. They never returned my messages. More

Excellent service. Not sure why carwash was not included this time. I'll make sure to remind next year. Not sure why carwash was not included this time. I'll make sure to remind next year. More

Car servicing is actually something I look forward to! Isn’t that crazy! I’m treated like I’m special, my car is takeken care of, I get a video of the inspection, I get a ride to and from, AND when I pi Isn’t that crazy! I’m treated like I’m special, my car is takeken care of, I get a video of the inspection, I get a ride to and from, AND when I pick up my car, it has been cleaned!❤️❤️❤️ More

The gentlemen who got me started was very helpful and communicated the process very well. Things started off positive, but after over 3 hours of waiting for the oil change to conclude, I had to initiate communicated the process very well. Things started off positive, but after over 3 hours of waiting for the oil change to conclude, I had to initiate contact with the service team to inquire about the status of my car. It seems like the communication broke down somewhere in the process because I was told the service had been completed. I then had to wait an additional 10-15 minutes for the carwash. I'd come back in for another try in the future, but currently, I would not feel comfortable recommending this service center. The team was personable and pleasant, but communication (particularly at the end of the process) is very important and I left feeling a bit disappointed with the experience. More

AMIE IS EXELLENT ADVISER! SHE RUTURS MY CALL VERY FAST AND SHE IS ALSO VERY KIND. SHE RUTURS MY CALL VERY FAST AND SHE IS ALSO VERY KIND. More

My only complaint with Pacific BMW was that it took over 20 minutes for them to retrieve my car when I arrive to pick it up. I was told they were understaffed. 20 minutes for them to retrieve my car when I arrive to pick it up. I was told they were understaffed. More

Vanessa was most helpful in scheduling my appointment and arranging a loaner while service was performed. arranging a loaner while service was performed. More