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Pacific BMW - Service Center

Glendale, CA

4.4
2,882 Reviews

2,882 Reviews of Pacific BMW - Service Center

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March 19, 2024

Working with Manuel Cruz is always a pleasure. He has always provided top notch service to both my wife and myself. More

by johnw12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

Good and speedy service. Great seeing familiar faces. Great services as usual, as well as a clean waiting room. More

by carlos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Galo Mora
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

Great car, great customer service. Easy to get car serviced and it’s quick thanks! More

by irothschild92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amie Gasabyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 18, 2024

Manny is great, he helped me to get my car repaired. I love the new app system which I can watch the video sent by the technician. More

by actionlee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Manuel Cruz
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2024

Pacific BMW has a great service department. Out of all the advisors, Amie is the best. More

by DIANNA_TV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amie Gasabyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 16, 2024

Will always go to Pacific BMW over most dealerships! We purchased our first BMW IN 2006 from pacific BMW and will travel the 50 miles to take my vehicle there even though we have a dealership less than More

by heyzel65
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Galo Mora
5.0
This rating includes all reviews, with more weight given to recent reviews.
March 15, 2024

Service is excellent. Except only it’s a bit pricey. I like how their system works. More

by NOELCD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marco Fausto
4.0
This rating includes all reviews, with more weight given to recent reviews.
March 14, 2024

They were unsuccessful in determining the issue with my car. The card did not respond to fob until it had a charge and then worked using the fob for two days before being assessed at the service center. Th More

by pmverrette
Recommend Dealer
No
Employees Worked With
Name not listed
March 14, 2024

Unpleasant experience with the service department in regards of my car being damaged by the road service which they damaged my vehicle wheels bolt and the dealer was making me pay for it which was spous More

by gmamikonyan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Marco Fausto
1.0
This rating includes all reviews, with more weight given to recent reviews.
Manuel Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
March 11, 2024

Great service. High end feeling premises just like a BMW dealership should always be. Liked it. More

by Stalk355
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amie Gasabyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
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