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Pacific BMW - Service Center

Glendale, CA

4.3
2,937 Reviews

2,937 Reviews of Pacific BMW - Service Center

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October 27, 2024

Pacific has been my go to dealership for a while. Recently, I took my car in for a warranty job and the issue wasn't resolved. Due to aftermarket speakers, they couldn't do much else for me, but th More

by jinetix
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Manuel Cruz
2.0
This rating includes all reviews, with more weight given to recent reviews.
September 26, 2024

Amie has been my service rep for over a decade and has continually delivered exemplary customer service & expertise. What’s most important for me is that I know I can trust her. I trust her advice & servi More

by mattjleslie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Amie Gasabyan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Veronica is very polite and accommodating.
September 13, 2024

We were very satisfied and happy with everyone involved and on how quickly the process went. Amazing customer service! Great team . More

by SEANSYOUN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Vazquez
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 10, 2024

Dealership is fast, efficient, and doesn't try to upsale me on unnecessary services. Overall, a completely different experience from the horrible staff at Beverly Hills BMW. More

by jefferson_rogers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Benjamin Aguirre
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 09, 2024

I received a text in the morning that my car was ready to pick up but when I got there four hours after being told the car is ready, they had me sit in the waiting room because they still had not washed the More

by GOGOSH123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Galo Mora
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 06, 2024

Worst place to go they won’t fix your car they will blame it on you More

by Tiko
Recommend Dealer
No
Employees Worked With
Manuel Cruz
1.0
This rating includes all reviews, with more weight given to recent reviews.
September 05, 2024

Once I was informed car was ready for pick up, I still had to wait more than 30 min for my vehicle. More

by juan_cho
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anaeis Petrosian
3.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

Galo is and always has been the reason I go to this service center for BMW. He is a trusted advisor and provides the kind of personal service and care that nurtures a long term business relationship. More

by LUNCHPOET
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Galo Mora
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

Fast and efficient recall service, as well as a couple of items checked for me. The loaner car made the process very convenient and they worked within my schedule. Great service! More

by bennunemaker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jesus Quezada
5.0
This rating includes all reviews, with more weight given to recent reviews.
September 03, 2024

I love coming here , I get treated with respect and I know I’m in good hands . Every body is very nice ! More

by mary.orozcolopez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Galo Mora
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mauricio Alvarenga
5.0
This rating includes all reviews, with more weight given to recent reviews.
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