Pacific BMW - Service Center

I am very happy with my car and I’m very happy with Karo he helped me a lot. I am very thankful to Karo thank you. he helped me a lot. I am very thankful to Karo thank you. More

I had a disappointing experience with Manny Cruz as my advisor. Complete lack of communication throughout the process. No updates, unreturned phone calls, and no proactive information provided. After I advisor. Complete lack of communication throughout the process. No updates, unreturned phone calls, and no proactive information provided. After I complained about being neglected, Manny promised me an update, but it never materialized. He initially stated that my car would be ready by Monday or Tuesday since they had already received the necessary part. However, when I followed up on Wednesday , he informed me that they had ordered another part, which he couldn’t even name, and it would take an additional week to complete the job. Would you leave your car with Manny Cruz and go through this kind of hassle like I did? More

Pacific has been my go to dealership for a while. Recently, I took my car in for a warranty job and the issue wasn't resolved. Due to aftermarket speakers, they couldn't do much else for me, but th Recently, I took my car in for a warranty job and the issue wasn't resolved. Due to aftermarket speakers, they couldn't do much else for me, but they did do a lot to remedy the issue. I will give credit where it's due, but what bothers me is the lack of following up and communication. Manny told me that he would look into things and get back to me. I never got that call back, and my text messages were just ignored. On top of that, I specifically requested Manny due to his great reviews, but never once did he meet with me during my multiple visits to address my issue. It was always delegated to another advisor which caused multiple issues with the service provided. I spoke with a corporate representative to see if I can get a repair approval, and they pretty much told me due to dealerships being privately owned, they cant really do much but try and nudge dealerships to do right by the customer. Recommended I go to another dealership for a second opinion because it'll be less of an uphill battle. Went to McKenna and they resolved my issue. Avoid Pacific's service department. Their collision center is amazing, as I recently had the doors and quarter panel of my brother's M3 repainted there with a perfect match. They sent it into the service department to address a few rattles and it caused a lot of delays which caused us to not have the car for almost a month. Going to leave a 3 star just because Manny was personable and initially seemed professional during the limited interaction I had w/ him, and the quality of loaners I received. Check out McKenna, Century West, and New Century for service instead. More

Amie has been my service rep for over a decade and has continually delivered exemplary customer service & expertise. What’s most important for me is that I know I can trust her. I trust her advice & servi continually delivered exemplary customer service & expertise. What’s most important for me is that I know I can trust her. I trust her advice & service recommendations. She is probably the main reason I have remained a a loyal PBMW customer since my first purchase there almost 20 yrs ago. She’s the best! Matt More

We were very satisfied and happy with everyone involved and on how quickly the process went. Amazing customer service! Great team . and on how quickly the process went. Amazing customer service! Great team . More

Dealership is fast, efficient, and doesn't try to upsale me on unnecessary services. Overall, a completely different experience from the horrible staff at Beverly Hills BMW. me on unnecessary services. Overall, a completely different experience from the horrible staff at Beverly Hills BMW. More

I received a text in the morning that my car was ready to pick up but when I got there four hours after being told the car is ready, they had me sit in the waiting room because they still had not washed the pick up but when I got there four hours after being told the car is ready, they had me sit in the waiting room because they still had not washed the car. So I needed up waiting there for another 20 minutes even though I was told that morning the car is ready. More

Worst place to go they won’t fix your car they will blame it on you it on you More

Once I was informed car was ready for pick up, I still had to wait more than 30 min for my vehicle. had to wait more than 30 min for my vehicle. More

Galo is and always has been the reason I go to this service center for BMW. He is a trusted advisor and provides the kind of personal service and care that nurtures a long term business relationship. service center for BMW. He is a trusted advisor and provides the kind of personal service and care that nurtures a long term business relationship. More