Pacific BMW

I had a wonderful experience at Pacific BMW. It was my first time there and making an appointment with a loaner car was easy. I got there on time and the process was extremely organized. I espec It was my first time there and making an appointment with a loaner car was easy. I got there on time and the process was extremely organized. I especially liked that I didn’t have to get out of my car to get the process going. Before being greeted by my advisor, the gentleman looked up my appointment details and then my advisor came over and greeted me. He asked what I was doing today and explained the process. In the meantime, my information was collected for the loaner car. Once my car was ready, I received a message from the mechanic regarding what was done and it made my day!!! I wasn’t expecting it as o had never received a video update as detailed and it made me appreciate the whole service process even more! They got the work done in a timely manner and I picked up a freshly washed car. It was a great experience and the people I interacted with were friendly and easy going. I definitely recommend this dealer. More

Great service. Very happy with ease of scheduling and transfer services. Vehicle was ready when promised. Very happy with ease of scheduling and transfer services. Vehicle was ready when promised. More

Service advisor was very kind and very professional. The video they provided was very helpful to understand my vehicle’s condition. The video they provided was very helpful to understand my vehicle’s condition. More

My service rep, Marco, was very helpful and made the experience of getting my car serviced very easy. experience of getting my car serviced very easy. More

I have mixed feelings about Pacific BMW. Purchasing the car we had a WONDERFUL sales rep Steven. Even after we got the vehicle, he has been super helpful and responsive on all the questions Purchasing the car we had a WONDERFUL sales rep Steven. Even after we got the vehicle, he has been super helpful and responsive on all the questions we have. We have brought the car in for service a couple of times with random things and we really have had great service with Amie in the service department. If I could leave it at that I would give 5 stars. HOWEVER, our last trip to the service department was because we had a warning light/message that our rear restraint system needed attention. The car is only 8 months old so I thought it was a software/computer glitch. They thought so too until they tried to reset the software/computer and the warning light/message remained so they opened up that area of the car to have a look. I received a call after that from Amie and she said basically what they saw was that the car had been sabotaged and everything had been taken apart and slapped back together. To cut to the chase, they took zero responsibility for the vehicle. Claiming it happened "somewhere else". (I have never even valet parked the car). They also did a paint check and vehicle background to make sure I had not crashed the car, fixed it up myself, and then tried to pull a fast one on them. They admitted there was no evidence this happened but they still would not admit that the botched work happened in their service department the last time they had my car (for a full week when they had to investigate THE SAME WARNING MESSAGE - at the time they told me they only reset the software - so why did it take a week?). Obviously they just lied. They messed up my car probably by having a novice take a crack at it (they admitted to being at half staff due to COVID) and he/she got in way over his/her head. Maybe that individual lied and kept it to him/herself or maybe the dealership is covering it up. What I know for sure is Pacific BMW messed up my car and absolutely refused to admit it. They repaired my restraint system "as a curtesy" like they were doing me a favor -a classic move. Bottom line, we love Stephen (sales) and Amie (service rep). I do not hold either of them responsible. But somebody higher-up is dishonest at that place. What a shame. More

Very helpful. Very honest. Very human. I would recommend this dealer to my friends and family. Very honest. Very human. I would recommend this dealer to my friends and family. More

Very helpful and knowledgeable staff. Everything was explained in detail. Easy check in and easy checkout. Everything was explained in detail. Easy check in and easy checkout. More

True professionalism from start to finish. Aime is Simply AMAZING… Loaner car was great service was done and record amount of time Aime is Simply AMAZING… Loaner car was great service was done and record amount of time More

Service and people are very nice Always have service here and happy. Thank you much. and happy. Thank you much. More

Horrible service, rude agent, don’t even want to help check and clean the brake pads. No loaner car was given and I was not even asked if I needed a ride home. I had to walk home. check and clean the brake pads. No loaner car was given and I was not even asked if I needed a ride home. I had to walk home. More