Pacific BMW

Bought a car on Christmas Eve to only drive off on a highway without my right brake light and right turning signal to malfunction and make it unsafe for me to drive back to the dealership. Informed my s highway without my right brake light and right turning signal to malfunction and make it unsafe for me to drive back to the dealership. Informed my sales agent who was very kind but it’ll prob be a week or more until I actually get to drive the car that I bought but I’m stuck going to work without a vehicle which I asked kindly for a loaner but they were all out as I didn’t exactly put myself in this position. I asked if anything could be accommodated. I had to leave my car at the nearby dealer bc I didn’t want to take the risk to get into a car accident with a broken brake light and right signal light that doesn’t work. Waiting for the part to be delivered and I’m paying for a car I don’t even have and paying Lyft to take me to work back and forth all week. Only to ask the manager if it would be ok if they can work out a loaner car for me as I bought the car at that dealership to only be told if it’s not serviced there I cannot loan a car. A car they never offered to tow so I wouldn’t get into a car accident for a lemon they sold me. So yes that’s my story and it’s terrible and I hope this never happens to anyone else. More

We just purchased a BMW from Nelli at Pacific BMW and if you are in the market, look no more… She is very professional and attentive and gave us the best deal possible and worked very hard to get the vehicl you are in the market, look no more… She is very professional and attentive and gave us the best deal possible and worked very hard to get the vehicle with specific colors and packages that we wanted. Thank you Nelli for your superb performance. More

Nothing but problems. Every service has been a nightmare. Get it together pacific bmw. Completely disappointed with how they conduct business. Every service has been a nightmare. Get it together pacific bmw. Completely disappointed with how they conduct business. More

Pacific BMW is an exceptionally well run and courteous dealership. After putting up with the arrogant and disinterested attitude of Beverly Hills BMW for two decades, I made the switch and am much more sa dealership. After putting up with the arrogant and disinterested attitude of Beverly Hills BMW for two decades, I made the switch and am much more satisfied. Since BMW owners are pretty loyal customers the big difference is the dealer’s sales and service staff and the folks at Pacific BMW are the best I’ve ever encountered. But most of my praise goes to James Kim, who’s an exceptionally knowledgeable, attentive and thoughtful sales person. He followed up on my order of a new i4 from beginning to end, keeping me up to date and responding immediately to any questions with candor and honestly. He’s the best car salesperson I’ve ever had. More

Helpful, knowledgeable, concerned, caring, professional, service oriented. What not hesitate to buy a BMW product from them again service oriented. What not hesitate to buy a BMW product from them again More

I just picked up my BMW IX today and let me tell you what Great Service, I got from beginning to end with my sales representative Nelli, as she went out of her way to pick me up, take me to the bank, and the Great Service, I got from beginning to end with my sales representative Nelli, as she went out of her way to pick me up, take me to the bank, and then to the dealership. I would highly recommend Pacific Bmw as They take great care of you. Thanks Pacific Bmw and especially Nelli. More

This dealership has no customer service any longer. My partner and I had purchased over 7 cars. My X6 I leased for 3 years. It was a Demo and I was told I had a three year maintenance warranty when I My partner and I had purchased over 7 cars. My X6 I leased for 3 years. It was a Demo and I was told I had a three year maintenance warranty when I leased it. Much to my surprise it expired May of this year. I took it in for service 13 days after expiration! They wanted to charge me $900 for service. Yet my lease is stun intact until the end of August. My sales person Renee said he made a mistake on my warranty , that he did tell me until the end of August. Yet the dealership refused to pay for the service. This is unreal and beware of the fraud this dealership has. More

Recently, I bought a used BMW i3s Bev from Adees Zerateain at Pacific BMW and he made it a painless experience. In fact, he went above and beyond. They were painting the bumpers and I asked him if Zerateain at Pacific BMW and he made it a painless experience. In fact, he went above and beyond. They were painting the bumpers and I asked him if they could plug the license plate holes because I live in NC where front license plates are not required, and they did! It looks fabulous! The car was such a good deal, and had everything I wanted, so I bought it before there were even pictures on AutoTrader. The car was exactly as described and they did a great job detailing it. Thanks Adees! More

Amy Gasabyan delivers honest detailed consultation in service required or advised in all of my service interactions with Pacific BMW. I think back and cringe at some of her advise I didn’t take only to w service required or advised in all of my service interactions with Pacific BMW. I think back and cringe at some of her advise I didn’t take only to wish I had when her expertise & wisdom came to fruition. Never let go of her!! -Matt More

Damaged my vehicle and refused and refused to even call me back after realizing what they had done. Had to call corporate BMW several times to even get contact with the service department. Worst service im me back after realizing what they had done. Had to call corporate BMW several times to even get contact with the service department. Worst service imaginable. More