Pacific BMW

My service advisor, Arthur Angelian was both professional and responsive, and always a pleasure to deal with. Making an interstate purchase (I live in Massachusetts) was challenging, and Arthur, as well as and responsive, and always a pleasure to deal with. Making an interstate purchase (I live in Massachusetts) was challenging, and Arthur, as well as the other staff at Pacific BMW, helped me every step of the way. Many thanks. More

The service advisor (Herbert) was very helpful to me and very polite .and all the service department staff . Thanks for the excellent service. very polite .and all the service department staff . Thanks for the excellent service. More

Haybert my service advisor was fantastic. Very polite and helpful. 5 stars for Haybert ..He is highly recognizable for the best employee of the year Very polite and helpful. 5 stars for Haybert ..He is highly recognizable for the best employee of the year More

We had a wonderful experience working with this dealership in leasing our vehicle.. The transaction was very easy and quick. We worked with Ara Mikailian, who is very knowledgeable and helped make dealership in leasing our vehicle.. The transaction was very easy and quick. We worked with Ara Mikailian, who is very knowledgeable and helped make our experience amazing. More

A lot of he said she said on what I initially asked to be repaired. Was a large amount of money over what they quoted. Then telling me I never mentioned all the stated issues and to fix would be separate cha repaired. Was a large amount of money over what they quoted. Then telling me I never mentioned all the stated issues and to fix would be separate charges. On top of that the first loaner back seatbelts didn’t work at all. I had then requested a larger loaner after having to bring my vehicle back that same day after pickup. Very unhappy. This place is not concerned about individual customer satisfaction or employee accountability. Would not recommend to anyone. More

I have been dealing with them for the last ten years. I am very satisfied with the professionalism. I was disappointed with the low inventory available. I couldn't see the color I chose on any model I am very satisfied with the professionalism. I was disappointed with the low inventory available. I couldn't see the color I chose on any model ! More

Clean. Comfortable. Staff seems to be preoccupied, I can’t remember if anyone said hello other than the service person who greeted me as I drove in. Some Comfortable. Staff seems to be preoccupied, I can’t remember if anyone said hello other than the service person who greeted me as I drove in. Some at the driveway smiled. I waited inside while my car was getting service ld, only the cleaning lady smiled and said hello. I was there from 130p-540p for an engine oil change. More

I always receive good service at Pacific BMW . My Service Advisor, Amie Gasabyan always does an excellent job for me. My Service Advisor, Amie Gasabyan always does an excellent job for me. More

Great customer service. Awesome team. I recommend this dealership.I had to go in late and they still met with me and took the time to work with me. Awesome team. I recommend this dealership.I had to go in late and they still met with me and took the time to work with me. More

Every time I have been in the past, I have received a diagnostic estimate which I signed when I brought the car in. This time, unbeknownst to me, the dealer apparently gave me an estimate for work to be diagnostic estimate which I signed when I brought the car in. This time, unbeknownst to me, the dealer apparently gave me an estimate for work to be done to sign but never explained to me that what he was asking me to sign was completely different from everything I had been given to sign in the past. Instead, it was an estimate for work to be done - within five minutes of arriving which raises serious questions about how he can even propose work so soon and without even seeing my vehicle - that the dealership would do. I then received an estimate the next day, which did not include the work listed in the initial work estimate. I approved the two items listed - about $2000 of work - on the estimate I received the next day. When I received the invoice two days later, I was gobsmacked. The invoice included work that the dealer said I approved when I first arrived. I had no idea that I had approved work when I initially came to the dealership as I was always given a diagnostic estimate in the past. Additionally, the initial work was not listed in the estimate I received the next day and the technician made no mention of it when we had a lengthy discussion about the work to be done on the car. I even asked him why the oil light was on and he said he didn’t know. However, he had apparently listed oil change in the initial estimate that I had unknowingly approved, as well as other items that I never would have approved had I known that this was not just a diagnostic approval. Why did he make no mention of this initial work? I also would not have agreed to both of the items in the estimate the next day if I had known that I had apparently already spent an additional almost $500 on oil and brake fluid. When I asked why the invoice was almost $500 more than I agreed to, he gleefully said you approved this initial work and kept repeating you signed the estimate. There was never an apology or sorry for the misunderstanding. I feel completely defrauded and taken advantage of by this dealership. I will never ever return to this dealership and I have already found a non- dealership near me that I will be using from now on. So, enjoy the almost $500 you got from me as you lost a loyal customer. You win. Congratulations. More