Pacific BMW

everything was fine and got my car back on time and everyone was very polite. everyone was very polite. More

Unbelievable service and attention to detail - Galo and the team took excellent care of us throughout the process. The loaner was also excellent. Communication was very clear thru the process as well. Than the team took excellent care of us throughout the process. The loaner was also excellent. Communication was very clear thru the process as well. Thank you to the Pacific BMW Service team - we will be back More

Service quality and experience seems to have gotten better. This is good and hope to and see more improvements. better. This is good and hope to and see more improvements. More

I have been a loyal Pacific BMW customer for over 15 years. Your prices have always been high, but I have valued the customer service quality and close proximity to my condo. After my experience with I years. Your prices have always been high, but I have valued the customer service quality and close proximity to my condo. After my experience with Inga Manukyan, my feelings have changed. She was condescending and rude, handling a somewhat traumatic situation with my loaner vehicle quite poorly. I was willing to pay over $3000 for my new X3 muffler which was installed, and another $1000 for annual maintenance…BUT I cannot believe that I was falsely made responsible for buying the loaner car a new $520 tire after a nail was found in the left rear tire. It is unclear whether I was even driving the car when the nail first entered the tire. The low pressure light went on sometime on Tuesday or Wednesday and I thought it was just due to the change in the weather temperature. But by yesterday morning, it showed that it was only the left rear tire, which is not normal for weather changes. I called Auto Club and a service technician came out and filled the tire to 41 PSI. The Pasadena technician said it was a very slow leak and he thought I could make it back to the dealership without a patch. By the time I reached Glendale, the tire pressure went down to 2 PSI and then 0. I took the loaner back immediately to the dealership, and was told I had to pay for a brand new tire on my loaner vehicle. This $520 charge seems unfair, especially considering that I have been overpaying for BMW service with you for so many years. I think this reflects poorly on your customer service, and would like that money refunded. If I had been dishonest and just patched the tire, no one would have known, but I was trying to do the right thing. Clearly, I am not a valued customer and I will no longer be taking my car to your dealership. Your former loyal customer, Victoria Durant More

Took my car in for a PDC malfunction which is covered by warranty. Dealer advised that warranty would not cover as they claimed the front bumper was previously damaged. Dealer showed no proof that anything warranty. Dealer advised that warranty would not cover as they claimed the front bumper was previously damaged. Dealer showed no proof that anything was damaged on the bumper. Dealer wanted almost $1800 to change a sensor on the bumper. I bought the car less than 6 months ago and has never been involved in a crash. I've been driving BMWs for 20 years. Will not go back to Pacific BMW as they like to scam customers for money. More

The service is mainly why I keep buying cars from Pacific BMW; they're helpful. BMW; they're helpful. More

I had a great experience at Pacific BMW. Found the exact car I wanted in tip-top shape at a good price with excellent customer service and attention-to-detail. I highly recommend this dealer Found the exact car I wanted in tip-top shape at a good price with excellent customer service and attention-to-detail. I highly recommend this dealership. Robert Darebityan is the best dealer ever. I highly recommend. More

My service advisor, Ben Aguirre, was excellent. He was very professional, offered a great customer-centered experience and was very efficient. I came away with one of the best experiences. The e He was very professional, offered a great customer-centered experience and was very efficient. I came away with one of the best experiences. The entire process was pleasant. I was kept informed and everything promised was done. He arranged Uber rides for me and when I arrived to pickup my car it was right there waiting for me sparkling clean inside and out with a nice cold bottle of water from Pacific BMW. Very well done! Made my day. I love my BMW even more now! Thank you Ben!! More

The deal wasn't too bad. They undercut me on the trade in, but I was still happy. I came in with financing so I knew what I wanted and what I would pay about. Their problem i They undercut me on the trade in, but I was still happy. I came in with financing so I knew what I wanted and what I would pay about. Their problem is after the sale. They said they'd pay off my trade, don't worry, etc. 1 month later and they still haven't paid the trade-in off. Completed transfer on DMV, but it's still causing a problem. I'm getting the run around. They don't call back, transfer you to VMs. Once they get the sell, they don't care. Potty because they had a GUARANTEED referral. But they're being careless. More

Please make sure not to charge credit card convenience fee even I paid with debit card. If I did not look at the final invoice before picking up the car, I would have been charged for that fee. Advisor di fee even I paid with debit card. If I did not look at the final invoice before picking up the car, I would have been charged for that fee. Advisor did not even apologize or mention when I went back for a refund. More