Pacific BMW

very helpful and professional, works a explained clearly. I like that they provid uber service too. I like that they provid uber service too. More

Best customer service, repairs made on time. Thanks to Manny Cruz and Marco Fausto. Thanks again. Thanks to Manny Cruz and Marco Fausto. Thanks again. More

Marco Fausto is terrific! I appreciate his communication with me. He is excellent. I always look forward to working with him. I appreciate his communication with me. He is excellent. I always look forward to working with him. More

Anytime there is a problem, Manny Cruz is there to help. Very professional , knowledgeable and friendly . Very professional , knowledgeable and friendly . More

Great customer service, knowledgeable employees who explain what is needed to maintain your vehicle in good working order. explain what is needed to maintain your vehicle in good working order. More

James Kim and Thomas Kamenos were very professional, caring and kind. Also, I would like to deeply thank Chris who has helped me for years with BMW. caring and kind. Also, I would like to deeply thank Chris who has helped me for years with BMW. More

The Best customer service👍🫶 Each an everyone of them are very nice. And most important always on time service🙌 are very nice. And most important always on time service🙌 More

Like always they have the best customer service that treat you very good we are so happy with BMW. Thank you very much for the good service. treat you very good we are so happy with BMW. Thank you very much for the good service. More

Stay away. Don't waste your time.  This is the worst brand affiliated dealership I have interacted with and actions are beyond unethical with complete lack of a Don't waste your time.  This is the worst brand affiliated dealership I have interacted with and actions are beyond unethical with complete lack of accountability. Reading other reviews it appears that others have had similar experiences to mine. Pacific BMW gladly wasted 8 hours of our time (and 250 miles of driving) by having a "change of heart" last minute after an agreement was already reached days ahead and reiterated the day of.   Here is a summary of my experience: I inquired about a preowned X5 that matched the specs we had been searching for. This dealership is located +3 hours away from where I live and was slightly more expensive than a local option that I also considered.  To avoid wasting time I asked to negotiate the deal ahead of time and made an offer that was a few percent below asking.  Mr. Kim said he would confirm if it was acceptable with his manager.  The following day Mr. Kim returned the call and said that the offer was acceptable and we arranged to meet at the dealership the following day to complete the purchase.  In conjunction with this, and per Pacific BMW's instructions, I submitted a credit application, to put the car on hold. The day we went to the dealership, went for a quick test drive, indicated that we wanted to proceed with the purchase. Mr. Kim presented the purchase agreement that reflected to original asking price but crossed this out and reassured that the negotiated price was valid, and he was waiting for the acting sales manager (Thomas Kamenos) to authorize the price since it was co-signed by another sales manager the previous day. We waited for approximately 15 min and Mr Kim returned saying that they were unable to get a hold of the other sales manager, who was off, but again reassured that there would not be any issues.  There were some repairs that needed to be completed so we already established that we were not leaving with the car that day, Mr Kim said we could leave and the paperwork/payment could be completed later in the day remotely.  We made a handshake agreement and left.   While halfway through the 3 hour drive home, Mr Kim called and said that Pacific BMW could no longer honor the deal but that it was still available at the full asking price.  Naturally, I was in shock and explained all the reasons this was not okay and we already agreed on the terms.  Mr Kim agreed but apologized, both on the phone and in text messages, citing that there was "miscommunication" between Mr Kamenos and the other sales manager. A few minutes later Mr Kamenos called as well.  He was extremely dismissive indicating that despite what Mr Kim verbally agreed to, without a written contract such offer is not binding. All of this is documented in emails, texts, recordings. More

Our first experience with Pacific BMW’s service department after two decades of going to other dealers. Ben was terrific. A good communicator, personable, and followed up. The dealer experience w department after two decades of going to other dealers. Ben was terrific. A good communicator, personable, and followed up. The dealer experience was equally excellent integrating technology from the video diagnostic through to invoicing and payment — saving everyone time. Also, the body shop took the initiative to call us with an assessment for some minor repairs which we are considering. All in All truly a “10” experience. Thanks, Ben, for managing this for us. More