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Pacific BMW
Glendale, CA
3,904 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,904 reviews
May 27, 2004
Just picked up my new 330i from Pacific BMW. Have to say the experience was even better than I could have expected. This was my first BMW, and I'm likely to go back to Pacific for my second. One nice thing the experience was even better than I could have expected. This was my first BMW, and I'm likely to go back to Pacific for my second. One nice thing -- I don't know if this is common or not -- but each new car they sell they pull into the showroom for delivery. I took delivery at night, so this was especially helpful, the showroom lights really allowed me to do a good inspection. As far as price, by far the best price I was able to find anywhere (I had talked with at least 10 dealers in SoCal). Very satisfied. More
by shepherd11
Employees Worked With
Greg Poland
April 11, 2004
I made a deal with Faisel over the phone and when I got there no changes whatsoever. In addition the dealer took off $2,500 from the sticker of a 2004 530i. No other dealer would take off more than $1,50 there no changes whatsoever. In addition the dealer took off $2,500 from the sticker of a 2004 530i. No other dealer would take off more than $1,500. In addition I got $1,000 more on my trade than any other would give me. A very pleasant, no hassel experience. More
by maug1
Employees Worked With
Faisel
January 07, 2004
What a nightmare…I was warned by friends before I took it there and they were right! I took my new 330i in for warranty service on the sunroof and ended up with collateral damage to my shifter knob. took it there and they were right! I took my new 330i in for warranty service on the sunroof and ended up with collateral damage to my shifter knob. Then I had to physically bring Greg my car again so he could determine what shifter knob to order even though I told him over the phone that it was the myrtle wood. BMW only offers 2 options on 2003 330s! In the meantime, I receive a survey call asking me to rate my experience. I was truthful and gave the low rating they deserved. When I returned the car again to have the shifter knob replaced, Greg calls me on the carpet about my negative survey responses and would not let it drop, even after I told him he was out of line! Very uncomfortable! I complained to Terry who was useless and tried to pacify me by sending me a cheap key ring. I have several friends who have also had their cars damaged while in for service at Pacific BMW and other friends who have also been asked to explain poor survey feedback. According to Terry, service consultants are not supposed to use customer survey results to harass customers, however with my friends and me it appears to be standard practice. I found this completely unacceptable! Pacific has major problems in their service department, apparently from the top down! I also complained to BMW North America to no avail. They just kept referring me back to the dealer…big help. Interestingly enough, the damage they caused to my shifter was submitted as warranty work even though the dealer caused the damage. My paperwork shows that it was replaced because "customer states that the knob is marred." I guess BMW North America doesn't mind footing the bill for negligent dealers. I would not recommend Pacific BMW to anyone who loves their BMW and expects to be treated with respect. More
by Beth
Employees Worked With
Greg Bakalyan (service consultant) Terry Wallace (Customer Relations)
October 24, 2003
Great experience from the get go. Bought 2 cars from them so far. My second was the '04 5 series and my salesman made sure that I had the 1st one off the truck. Always a good experience with sales and them so far. My second was the '04 5 series and my salesman made sure that I had the 1st one off the truck. Always a good experience with sales and service and Chris is always available for anything that I need. One of the smaller of the BMW dealerships until the huge expansion next year, but I would never go anywhere else. More
by tfitzla
Employees Worked With
Christopher Petersen
