Pacific BMW

The main reason I am writing this review is because I am very disappointed with this dealership when it comes to taking extra care of my vehicle. I took my vehicle in one day for an oil change plus getting very disappointed with this dealership when it comes to taking extra care of my vehicle. I took my vehicle in one day for an oil change plus getting my Iphone 4S to sync with my vehicles bluetooth. I got my vehicle back with a dent on my drivers side door. The service advisor told me that I was not able to use my Iphone with this vehicle because it was too new and not on the list of phones to use with my 2009 BMW X3. However they agreed to have my door repaired properly. As far as my phone was concerned they told me to go back to the dealership I purchased the vehicle to get the access code for my blue tooth, because in order for them to do it they were going to charge me $150 to retrieve the code. That was fine with me! Therefore, I drove a total of 100 miles going and coming back, and I got my problem resolved. The iphone 4S does work with my vehicle, unlike what the advisor told me that it wouldn't. And now to get the point! This isn't the first time I have taken my vehicle to this dealership for servicing. This is the second time they have damaged my vehicle. Prior to this vehicle I had leased a 2007 vehicle from them and there was damage done to my vehicle again. Is it my luck or is it careless people they hire to work on expensive vehicles. Now you are all wondering why I kept on going back to the dealership. Well I figured it can't happen again! Plus it's close to where I live. Well after my last visit I found out now that after all the problems they have caused me as a customer, they don't want to service my vehicle anymore. It's so hilarious that a company causes a customer grief and makes you feel like that you are the bad guy. My advice to everyone try to avoid this dealership for any service work to be done. Plus they also try to push customers to get extra stuff done at your own expense when it is not necessary. More

after having such a horrible experience at beverly hills bmw i have been dreadinghaving to go back to bmw for anything. but, since i purchased the extended warranty for service i had to take it for the yea bmw i have been dreadinghaving to go back to bmw for anything. but, since i purchased the extended warranty for service i had to take it for the yearly service. i expected the worst but greg made the whole experience awesome. an honest, nice guy wanting to give his best, who'da thunk? he even went above and beyond to figure out my bluetooth that hasnt worked since i purchased the car from beverly hills. see greg for the best experience i've ever had at a dealership. More

I live in Denver and went to LA just to work with Greg Poland based off of his reputation on the BMW forums. It turned out to be the easiest and best car buying experience I have ever had. If you want b Poland based off of his reputation on the BMW forums. It turned out to be the easiest and best car buying experience I have ever had. If you want both a great deal and a very responsive CA visit Greg at Pacific BMW! More

I just a bought a BMW 328i at Pacific BMW in Glendale. I just a bought a BMW 328i at Pacific BMW in Glendale. It was the easiest and most fulfilling experience I’ve ever had with a car dealer. And I ha I just a bought a BMW 328i at Pacific BMW in Glendale. It was the easiest and most fulfilling experience I’ve ever had with a car dealer. And I have purchased 31 cars in my lifetime. In fact, my last 8 cars were brand new Audi’s. But I decided to try out a BMW, and boy was I not disappointed. The negotiations were easy. After I explained what my budget was, and what type of car and features I wanted, they offered several options. No pressure, after that. I am very pleased with the car I picked. So much better than Audi! Thank you Pacific BMW. I’ll be back in a year or so for my next car. =) More

very testingly good. it found it interesting how they did what they did. very personable, good knowledge and over all really wonderful to deal with. Wish there were more care parts for me to choose from so I what they did. very personable, good knowledge and over all really wonderful to deal with. Wish there were more care parts for me to choose from so I could customize my ride and get personalized service. for future reference I would love some bucket seats to be there More

We've previously purchased 5 cars from Pacific. We went there recently after initial negotiations to buy an X5.Our salesperson was cooperative and tried to make a sale. We left not having reached an agreem there recently after initial negotiations to buy an X5.Our salesperson was cooperative and tried to make a sale. We left not having reached an agreement, but after several e-mails and phone calls over the next few days, we reached an agreement on Wednesday evening; $700 over invoice.Our reciprocal e-mails confirmed the sale and since we had to turn in our leased vehicle asap, we were anxious to close the deal. The salesperson told us to come in Saturday morning to sign all the paperwork. He put a sold sign on the car we bought-it was the only one like it there and we really wanted it. In the meantime, we provided all our information to complete the forms.On Friday afternoon, we were told that sales manager, Chris Choe,sold our car to someone as he got $2000 over invoice! This is confirmed in an e-mail.When they realized how horrible that sounded, they back peddled and said it was a dealer trade.Regardless, we had a deal and their actions violated the agreement they had with us.We couldn't believe they did this and when we asked to speak with Mr. Choe,we were refused.The salesperson felt very badly and acknowledged how wrong this was.We've been customers there for years, but will never do business with them or anyone associated with them. They're untrustworthy, unprofessional and unethical. We ended up going to Valencia BMW and had a wonderful experience and purchased a vehicle from them. More

Went in with a simple problem- noisy weather stripping leaking air. Three visits and three attempts, no satisfaction. Shop foreman "test drove" the car, deemed it fixed, noise reappears on the way home th leaking air. Three visits and three attempts, no satisfaction. Shop foreman "test drove" the car, deemed it fixed, noise reappears on the way home three minutes after getting on the 134. When I starting calling management everyone shut down and just stopped responding or returning calls. Way to Fail pacific bmw. More

These guys are inconsitent with what they say or do. I have had 4 cars purchased from them over the past years and generally they top off the oil for free if the car is under warrantee. Depentds which ass have had 4 cars purchased from them over the past years and generally they top off the oil for free if the car is under warrantee. Depentds which associate you get they make a subjective decision if they want to charge or not. It's realy not about the money it's the inconsistency of service. I would not recommend them. More

I recently leased a BMW 535i from Pacific and have to say, it was one of my best car acquistion experiences ever! I have had at least fifteen cars in my years, and helped out family and friends on anoth say, it was one of my best car acquistion experiences ever! I have had at least fifteen cars in my years, and helped out family and friends on another thirty. This dealer (and Natasha, my salesperson), gave me accurate information in a timely manner, I got the car when they said I would get it (and kept me updated via email), and gave me a price I couldn't beat. Everyone from the receptionist to the service techs were friendly and helpful. I love the car so far, so I'll probably be getting my next one there too when this lease it up. More

I recently leased a BMW 535i from Pacific and have to say, it was one of my best car acquistion experiences ever! I have had at least fifteen cars in my years, and helped out family and friends on anoth say, it was one of my best car acquistion experiences ever! I have had at least fifteen cars in my years, and helped out family and friends on another thirty. This dealer (and Natasha, my salesperson), gave me accurate information in a timely manner, I got the car when they said I would get it (and kept me updated via email), and gave me a price I couldn't beat. Everyone from the receptionist to the service techs were friendly and helpful. I love the car so far, so I'll probably be getting my next one there too when this lease it up. More