Pacific BMW

Great Experience with Steve Saroyan Excellent and efficient. Worked with Steve Saroyan. He was quick to respond to my questions before, during and after my purchase! Would highly recomme Excellent and efficient. Worked with Steve Saroyan. He was quick to respond to my questions before, during and after my purchase! Would highly recommend working with him! More

Service Top service! Been buying cars from Pacific Bmw since year 2000. Treated me like family. Came in for a warranty repair and I was attended promptly. Top service! Been buying cars from Pacific Bmw since year 2000. Treated me like family. Came in for a warranty repair and I was attended promptly. More

Great Service all around Narek the service advisor was wonderful. Took care of all the needs and gave the car back just as promised with everything taken care of Narek the service advisor was wonderful. Took care of all the needs and gave the car back just as promised with everything taken care of More

Great sales personnel Greg Poland is the best salesperson I have ever dealt with. He offered a very good price and perhaps more importantly, was very hardworking in gettin Greg Poland is the best salesperson I have ever dealt with. He offered a very good price and perhaps more importantly, was very hardworking in getting the order filled quickly. He helped me with financing and incentives that were available at the time. Everything was as quoted, with no surprises. I drove from out of state just so I could buy the car from Greg. More

Seamless I wanted to have an oil change and air filter replacement done out of regular service schedule, Narek didn't object and made it happen at a friendly c I wanted to have an oil change and air filter replacement done out of regular service schedule, Narek didn't object and made it happen at a friendly cost. Everything else was done "as if": car was clean and timing observed. Haven't been at Pacific for awhile and was impressed! More

Great service Albert Hong provided outstanding service. The communication was clear and timely, the car was serviced as agreed. Very courteous and professional job. Albert Hong provided outstanding service. The communication was clear and timely, the car was serviced as agreed. Very courteous and professional job. Have been using this dealership for years and will recommend it to friend. More

Appointments don’t mean anything. After booking an appointment for an oil change with a 2-week lead time, I was left waiting upon check in. I booked the appointment and loaner for earl After booking an appointment for an oil change with a 2-week lead time, I was left waiting upon check in. I booked the appointment and loaner for early morning so that I could get to work on time. Despite showing up on time, the service team still had me waiting for check in and waiting for the loaner car. The car then took 1.25 days for the oil change. We have an infant seat in the car, and it was terribly inconvenient for them to ignore our scheduled appointment. We have had multiple Mercedes and have always gone to the Mb dealer for service and it has been great. This was our first BMW in a while. Sadly, this taints our experience with the brand. More

Worst Customer Service I have been to Pacific BMW about 10 times in total for my 2014 435i. I have reported the same problem with my car each time and get different excuses I have been to Pacific BMW about 10 times in total for my 2014 435i. I have reported the same problem with my car each time and get different excuses as to why these issues exist. DO NOT BUY THIRD PARTY WARRANTY. I was fooled into paying $4k believing that everything with the car service warranty was covered except for tires. I was wrong. It doesn't include tightening of any sort on the vehicle, alignment, speakers, batteries, 3-4 month services like oil changes, etc. Waste of money for thinking you're receiving a service. I requested my speakers be changed due to the speakers being blown out. The service department claims that they would have to change my battery in order to do testing on my car speakers (which isn't included in the warranty package)? What? Additionally, The service department has ruined the interior of my vehicle. Grease marks on my carpets, on the side door trip, and my center console all have grease with black marks. Previously from me coming in, I had found an empty "Vape" box in my PASSENGER seat (which is rarely used) in the passenger door. It was not mine nor any of my friends or family. I know for a fact my car was taken out for a joy ride while they were smoking in my car. This is not how you treat your loyal customers. I will not be returning back to this scam More

Standard Service of Leased Vehicle Pros- the app makes it easy to book service for your vehicle. Con - good thing the app is good because I played phone tag with reaching anyone live to Pros- the app makes it easy to book service for your vehicle. Con - good thing the app is good because I played phone tag with reaching anyone live to schedule service and was unsuccessful. Service took about three hours and they offered to take me to the mall while I waited which was nice. One overall Con with BMW compares to Audi, who I leased two vehicles with prior: they had my ex husbands name and contact info for some reason eventhough I never supplied it to them and it caused them to contact him several times which was a) embarrassing b) odd violation of privacy c) caused me to miss communication to set up my automatically payment which resulted in a late payment on my lease, which I would have never done otherwise. More

Just always the best in all ways!! From sales to service—-always friendly and willing to work with you on financing. Threat sakes associates, finance people, & genius guys (& probably g From sales to service—-always friendly and willing to work with you on financing. Threat sakes associates, finance people, & genius guys (& probably gals) to help you figure out all the bells and whistles....& you can call them anytime if you have questions! Bravo! The very best—-I’m on my 5th car from them! More