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Pacific BMW
Glendale, CA
3,911 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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Showing 3,911 reviews
December 26, 2018
Horrible I took my car in for maintenance and specifically asked Amie if I can pick my car up on Sunday. Not only did she ignore my text, she never left my key I took my car in for maintenance and specifically asked Amie if I can pick my car up on Sunday. Not only did she ignore my text, she never left my key with the front desk. So I made a trip all the way to Glendale for no reason. I went in to speak with a sales representative regarding a new lease since my car is almost due. He was very rude, belittled me and didn’t even want to sit down and give me a breakdown of the numbers and just told me to go online and look. More
by CHRISTINE
Verified CustomerEmployees Worked With
Amie. The male who helped me in sales was an older Armenian man in his early 60s.
December 26, 2018
Sub Par I bought my 2015 BMW used in May from CarMax. I was told upon purchase that the BMW service/maintenance plan was valid until January 2019. Between May I bought my 2015 BMW used in May from CarMax. I was told upon purchase that the BMW service/maintenance plan was valid until January 2019. Between May and December, I took the vehicle in with no issues. Upon the third time in December of bringing the vehicle in, I signed the paperwork and left my vehicle at BMW for service. About two hours later I received a call that I had to pay for the maintenance. I had to explain to my service representative how little sense that made that suddenly not being covered made no sense. He argued with me for about 5 minutes before telling me he would ask his supervisor. He never called me back to tell me if I needed to pay and about six hours later I got a call telling me my vehicle service was complete. The whole experience was garbage, the communication was poor, and I’m glad my warranty with BMW is up so I don’t need to deal with Pacific BMW any further. More
by awinglendale
Employees Worked With
Gallo Mora
December 25, 2018
Excelente Customer Service GLENDALE Pacific BMW has the best customer service and sales representatives in town. Narek Petrosian and Ronald Rodillas really care about customer’s GLENDALE Pacific BMW has the best customer service and sales representatives in town. Narek Petrosian and Ronald Rodillas really care about customer’s needs and satisfaction. Thanks PACIFIC BMW. More
by leonelvillatoro
Employees Worked With
Narek Petrosian and Ronald Rodillas
December 25, 2018
Exceptional Service My visit regarding service needs from Pacific BMW was spectacular! Galo, helped me transfer all my bags to the loaner vehicle and provided fast, effi My visit regarding service needs from Pacific BMW was spectacular! Galo, helped me transfer all my bags to the loaner vehicle and provided fast, efficient service. I was truly pleased. All employees had smiles on their faces, and provided exceptional service. Looking forward to many years with pacific bmw. More
by ricksshauna
Employees Worked With
Galo
December 25, 2018
very nice # 1 MR. GALO VERY KNOWLEDGEABLE WITH CARS & CUSTOMER SERVICE THE BEST HE ALWAYS MAKE SERVICE EXPERIENCE VERY EASY AND COMMUNICATED WITH US CLEARLY ABO MR. GALO VERY KNOWLEDGEABLE WITH CARS & CUSTOMER SERVICE THE BEST HE ALWAYS MAKE SERVICE EXPERIENCE VERY EASY AND COMMUNICATED WITH US CLEARLY ABOUT DEALER WORK. More
by Vanik
Employees Worked With
MR GALO MORA
December 25, 2018
Yearly service I had a few days to wait for an appointment opening, and I waited about an hour at the garage due to how busy they were -- but the service to the car I had a few days to wait for an appointment opening, and I waited about an hour at the garage due to how busy they were -- but the service to the car and the friendliness of the crew was top notch. More
by lisa.magee333
Employees Worked With
Galo
December 24, 2018
Service appointment Very good service , good customer service friendly service advisor , best loaner service on market very helpful I definitely recommend bmw to my frien Very good service , good customer service friendly service advisor , best loaner service on market very helpful I definitely recommend bmw to my friends and my family More
by armanmers
Employees Worked With
Amie Gasabyan
December 24, 2018
Emergency tire repair Was from out of town and needed tire replacement due to freeway incident. Limped into dealership and was quickly attended to by Marco. Very pleased Was from out of town and needed tire replacement due to freeway incident. Limped into dealership and was quickly attended to by Marco. Very pleased with the service. More
by nandin
Employees Worked With
Marco Fausto
December 24, 2018
Could not have been better Everyone was responsive from the first call and was proactive in keeping me informed on the progress. All the work was explained in advance and was c Everyone was responsive from the first call and was proactive in keeping me informed on the progress. All the work was explained in advance and was completed as represented. More
by RSANDLER0
Employees Worked With
Marco
December 24, 2018
The Greatest Sales Transaction Ever Greg Poland is the man. Efficient, friendly, courteous, focused on client satisfaction and he will give you the best price. Greg is a gentleman. Don't Greg Poland is the man. Efficient, friendly, courteous, focused on client satisfaction and he will give you the best price. Greg is a gentleman. Don't buy form anyone else. More
by Satisfied Client
Employees Worked With
Greg Poland
