Pacific BMW

Great service Albert Hong provided outstanding service. The communication was clear and timely, the car was serviced as agreed. Very courteous and professional job. Albert Hong provided outstanding service. The communication was clear and timely, the car was serviced as agreed. Very courteous and professional job. Have been using this dealership for years and will recommend it to friend. More

Appointments don’t mean anything. After booking an appointment for an oil change with a 2-week lead time, I was left waiting upon check in. I booked the appointment and loaner for earl After booking an appointment for an oil change with a 2-week lead time, I was left waiting upon check in. I booked the appointment and loaner for early morning so that I could get to work on time. Despite showing up on time, the service team still had me waiting for check in and waiting for the loaner car. The car then took 1.25 days for the oil change. We have an infant seat in the car, and it was terribly inconvenient for them to ignore our scheduled appointment. We have had multiple Mercedes and have always gone to the Mb dealer for service and it has been great. This was our first BMW in a while. Sadly, this taints our experience with the brand. More

Worst Customer Service I have been to Pacific BMW about 10 times in total for my 2014 435i. I have reported the same problem with my car each time and get different excuses I have been to Pacific BMW about 10 times in total for my 2014 435i. I have reported the same problem with my car each time and get different excuses as to why these issues exist. DO NOT BUY THIRD PARTY WARRANTY. I was fooled into paying $4k believing that everything with the car service warranty was covered except for tires. I was wrong. It doesn't include tightening of any sort on the vehicle, alignment, speakers, batteries, 3-4 month services like oil changes, etc. Waste of money for thinking you're receiving a service. I requested my speakers be changed due to the speakers being blown out. The service department claims that they would have to change my battery in order to do testing on my car speakers (which isn't included in the warranty package)? What? Additionally, The service department has ruined the interior of my vehicle. Grease marks on my carpets, on the side door trip, and my center console all have grease with black marks. Previously from me coming in, I had found an empty "Vape" box in my PASSENGER seat (which is rarely used) in the passenger door. It was not mine nor any of my friends or family. I know for a fact my car was taken out for a joy ride while they were smoking in my car. This is not how you treat your loyal customers. I will not be returning back to this scam More

Standard Service of Leased Vehicle Pros- the app makes it easy to book service for your vehicle. Con - good thing the app is good because I played phone tag with reaching anyone live to Pros- the app makes it easy to book service for your vehicle. Con - good thing the app is good because I played phone tag with reaching anyone live to schedule service and was unsuccessful. Service took about three hours and they offered to take me to the mall while I waited which was nice. One overall Con with BMW compares to Audi, who I leased two vehicles with prior: they had my ex husbands name and contact info for some reason eventhough I never supplied it to them and it caused them to contact him several times which was a) embarrassing b) odd violation of privacy c) caused me to miss communication to set up my automatically payment which resulted in a late payment on my lease, which I would have never done otherwise. More

Just always the best in all ways!! From sales to service—-always friendly and willing to work with you on financing. Threat sakes associates, finance people, & genius guys (& probably g From sales to service—-always friendly and willing to work with you on financing. Threat sakes associates, finance people, & genius guys (& probably gals) to help you figure out all the bells and whistles....& you can call them anytime if you have questions! Bravo! The very best—-I’m on my 5th car from them! More

Great experience Steven in sales at Pacific BMW provided a great hassle free experience when purchasing my new vehicle. Everything was efficient and easy. He provided Steven in sales at Pacific BMW provided a great hassle free experience when purchasing my new vehicle. Everything was efficient and easy. He provided a great deal on my purchase and I will be recommending him to others. More

Great buying experience Chris Choe is the best sales manager i've ever dealt with in my life. Always a pleasure to do business with. Straight to the point and extremely helpf Chris Choe is the best sales manager i've ever dealt with in my life. Always a pleasure to do business with. Straight to the point and extremely helpful. He explains everything and makes sure my time isn't wasted. I would recommend him to all my family and friends! More

Workmanship and waiting time Workers did not use a service floor mat so I ended up with stained carpet. Not pleased. Also, I had to wait 40 minutes until I received a car. Cannot Workers did not use a service floor mat so I ended up with stained carpet. Not pleased. Also, I had to wait 40 minutes until I received a car. Cannot understand why it required 40 min to wash exterior of car. More

Good quality car but the price is not so great The price is not so great but the craftsmanship of BMW is unparalleled and Ron Rodillas really went out of his way to make sure I get the greatest dea The price is not so great but the craftsmanship of BMW is unparalleled and Ron Rodillas really went out of his way to make sure I get the greatest deal, and Arthur is awesome, he deserves a raise and a bonus! More

Very helpful on reviewing inventory This is my second purchase with Pacific BMW. Between the online inventory and representative it was easy to find the car I was looking for at a good p This is my second purchase with Pacific BMW. Between the online inventory and representative it was easy to find the car I was looking for at a good price. More