Pacific BMW

Great. Great service department. Always attentive and quick. Car is always returned quick and clean with my little bottled water sitting the car ready to rol Great service department. Always attentive and quick. Car is always returned quick and clean with my little bottled water sitting the car ready to roll. More

Disappointing customer service I was going to be a little late. I called and informed them. When I got there, I was not greeted by the consultant that was assigned to me. I said hel I was going to be a little late. I called and informed them. When I got there, I was not greeted by the consultant that was assigned to me. I said hello how are you, he said "fine." I had to ask him his name. He never introduced himself. He addressed me only to say "sign here ma'm!" He seemed to be annoyed that he had to help me. When I made the appointment, I had asked about the time needed and was told it was going to be a 2 hour service. I planned accordingly. I'm glad I asked when should I be back, then he told me it would be till later in the afternoon. He told me it was going to take much longer than 2 hours. I was disappointed. Finally, while I was there getting the cold treatment, another customer walked in and my customer service rep, all of a sudden had a big smile and said: "Hi how are you? Are you here for service?" I was shocked that he was that kind to another customer while I was there getting a below par service. I never had dealt with this person in the past and I was extremely kind to him. I don't understand the lack of professionalism from this service representative. BMW should be more selective when placing these types of people in "Customer Service" positions. More

Didn’t doall the work. Did oil change. Asked them to reattach a plastic piece had fallen off the driver’s seat and to reattach the anchors for the floor mats. Was told when Did oil change. Asked them to reattach a plastic piece had fallen off the driver’s seat and to reattach the anchors for the floor mats. Was told when i picked it up by the service advisor that he tried but couldn’t get the anchors to reattach. Said there was nothing to do. Seriously? $50k car and i now live with flor mats that slide around? I don’t think he asked a service technician to try. In addition, a plastic piece on the left hand side of the driver’s seat has fallen off a couple of times. I asked that it somehow be firmly reattached. When i picked up the car he said it was a piece underneath the seat that couldn’t be reattached. I finally spent some time myself and figured out how to get it to stay. As usual, really indifferent service and it feel like I’m not the preferred ethnicity of the neighborhood. I’ll never come back here. And btw, we bought a new 530e at another dealer two weeks ago, in part, because of a really insulting email offer for my x3 which i ended up selling for many many thousands more $ than your unsolicited offer. Good luck with your scam operation. More

Amazing I had to wait a bit with my 3 year old son to see Manny but once it was my turn, his service was impeccable. Took care of everything the car needed a I had to wait a bit with my 3 year old son to see Manny but once it was my turn, his service was impeccable. Took care of everything the car needed and knowing that I was struggling to keep my little guy occupied, he gave him a bmw toy car and that really showed his costumer service level. He really took great care of us all around. I would highly recommend Manny and this location. More

Great service, but didn't seem in customer's best interest. 15 months into my lease I was told I needed new brakes, but did not have this included as part of my maintenance package. The service employee told me 15 months into my lease I was told I needed new brakes, but did not have this included as part of my maintenance package. The service employee told me the new brakes would cost ~$1100 (parts and labor). I reached out to the Finance department and they informed me I could add the brake package to my maintenance package for less than $850 and this would cover my current issue (plus any future issue throughout the duration of my lease). The fact that the service employee did not make this recommendation from the onset was clearly not in the best interest of the customer (me) and my opinion of BMW has been damaged as a result. More

worst dealership I've ever been to My service advisor Amie was extremely rude and disrespectful to me when brought my car in for service. Was absolutely no help to me and seemed like sh My service advisor Amie was extremely rude and disrespectful to me when brought my car in for service. Was absolutely no help to me and seemed like she was trying her best not to help me. Definitely wont be bringing back my car to this subpar dealership. More

Service Advisor Last time my car was seriveced at BMW Irvine center . Because of the maintenance team negligence and forgetfulness I was left without tire lock Last time my car was seriveced at BMW Irvine center . Because of the maintenance team negligence and forgetfulness I was left without tire lock. Came to Glendale location and thanks to my service advisor in this location , Narek , who went above and beyond to provide timely , professional service the tires got unlocked and easied down my frustration from the previous service / team location . More

Good service I called early to schedule an appointment for the same day and customer service put down for the same day. I drove my car to pacific BMW for oil chang I called early to schedule an appointment for the same day and customer service put down for the same day. I drove my car to pacific BMW for oil change and they were able to service my car in the time frame they specified. Thanks to Albert Hong in the service department who took care of my car and excellent customer service. More

Service center The service center was great and relatively quick. I was upset that I was not offered a loaner right away and had to almost convince the staff to give The service center was great and relatively quick. I was upset that I was not offered a loaner right away and had to almost convince the staff to give me one. Apparently they had no loaners left but magically a loaner came right when I was about to leave and it so happened to be the same model as mine. More

Maintenance They did a great job by the maintenance of my car. My car had an issue they ordered the necessary part and installed it for free. They gave me a loane They did a great job by the maintenance of my car. My car had an issue they ordered the necessary part and installed it for free. They gave me a loaner for the entire time. Thank you Pacific BMW More