Pacific BMW

Organized Inefficiency It took 2 and 1/2 hours to change the oil! But it was all very well choreographed. After purchasing my car just over a year ago I thought Pacific B It took 2 and 1/2 hours to change the oil! But it was all very well choreographed. After purchasing my car just over a year ago I thought Pacific BMW was the most outstanding dealership I had experienced. With each visit my opinion gets lower. There is an indifference about the service and support group. Pacific is very good at telling the customer what they will not do. When I first went there for the explanation of how the systems work on the car, I spent one hour waiting while they washed the dam car. Then and only then did the tecnincation start, despite my request to start earlier. I would have gladly pay $20 to have it washed elsewhere. My password to access my account at Pacific website was not working. I called and was told that someone would call. And they did a day later and the form the voicemail it was clearly an imposition and a request not worth their time. So I don't use the site. I am sure if I have have called back it would have been the NO NO NO, in that special disparaging tone. During my two service appointments I can see that the people I interact with are well trained in placating the customer, and deflecting any comments with boilerplate response. I don't blame them. It is clearly the culture that Pacific has cultivated. If I question several ways, and am presisitenan I can get answers. The alarm that goes off everytime I start the car telling me not to use the "backup camera soley..." is so annoying I would seriously consider not buying another BMW. When asked about it, the standard Pacific respinose. No.. and NO and No in the most deprecating fashion. I don't want my speakers to make engine noise. Yes, that same response. "you are mealy a dumb BMW owner and you should know that Pacific is not going do anything that we don't deem necessary" Was having my wife's car serviced a few blocks away. Stopped in to schedule a service. Sorry sir, can't do that, you must call in. (She does no drive a BMW. After the purchase experience we were going to switch her to a BMS. Probably not now.) As it turn out, you are an just like the rest but more organized and diligent. Once the sale is done the customer will do it as you say! NO exceptions! But with a smile. I pity the poor soul that buys a BMW without every extended maintenance option possible. They appear to be your target prey. More

Terrible Scratched my car. Cant be trusted to wash. Will never return her ever again. I have the worst luck with dealer service taking care of my car. Scratched my car. Cant be trusted to wash. Will never return her ever again. I have the worst luck with dealer service taking care of my car. More

Loyal and lifelong customer of Pacific BMW This is our fourth BMW with Pacific BMW and we couldn’t have been more happy with the genuine and quick service we have recieved at that dealership. This is our fourth BMW with Pacific BMW and we couldn’t have been more happy with the genuine and quick service we have recieved at that dealership. Associate Steven Saroyan has always been a wonderful associate to work with finding the ideal car for us and has always been helpful and courteous to us. He’s truly an asset to Pacific BMW and so thankful for all of his time and efforts! So thankful! More

Great It takes very few time to finish the regular maintainence and also fixes my other two car problems. Highly recommend to come to pacific bmw. It takes very few time to finish the regular maintainence and also fixes my other two car problems. Highly recommend to come to pacific bmw. More

10000 mile service The team way very helpful and provided very good service. My only concern was that the tires were not rotated as part of the 10,000 miles service. I s The team way very helpful and provided very good service. My only concern was that the tires were not rotated as part of the 10,000 miles service. I sent a follow up text about it, but I never got a response. More

Everything was okay Service was good but I am like old fashion thing that for me, they need to call me after the car was ready. He sends messages to me so I respond but n Service was good but I am like old fashion thing that for me, they need to call me after the car was ready. He sends messages to me so I respond but no answer, I have to called several times to just pick up my car. More

Missing item I accidentally left my iPhone battery pack inside the car and the car loaner attendant denied seeing it while I know exactly where inside the car I le I accidentally left my iPhone battery pack inside the car and the car loaner attendant denied seeing it while I know exactly where inside the car I left it. More

Best customer service I have been to other BMW dealer/service centers and I feel Pacific BMW has the best customer service when it comes to providing the best service. I have been to other BMW dealer/service centers and I feel Pacific BMW has the best customer service when it comes to providing the best service. More

A very good experience Since the minute I stepped in, the whole crew treat me like a king. They made the experience very enjoyable, and I could resist sign a lease with paci Since the minute I stepped in, the whole crew treat me like a king. They made the experience very enjoyable, and I could resist sign a lease with pacific BMW. Thank you guys, I’m very happy with my new acquisition. More

Tire replacement and alignment Danny made it all very easy. Quick response, help with tranportation. provided all of the information I needed to make a decision on what to do. Danny made it all very easy. Quick response, help with tranportation. provided all of the information I needed to make a decision on what to do. More