Pacific BMW

Professional Dealt with my problem immediately No questions asked Solved it Happy customer I really liked the video send to me explaining service procedures Dealt with my problem immediately No questions asked Solved it Happy customer I really liked the video send to me explaining service procedures and repairs More

Second Time a charm As denoted by the title, this is my second transaction with this dealership with both occasions Pacific BMW worked hard to maintain and earn my busine As denoted by the title, this is my second transaction with this dealership with both occasions Pacific BMW worked hard to maintain and earn my business. I shopped aggressively to get the best price on my vehicle and both times this dealership provided the best price as well as knowledgeable service. They made sure they were on the same page as me since I generated the build specs for my new 2019 X5 xDrive 50i M Sport with nearly every box checked. Same approach I took for my 2016 X5 with the same results. Once the deal was struck, they provided accurate information to track my order and provided more insightful order status anytime I requested. They were always available to help me and provide top notch service. More

Great and fast service Thanks Henrry! They did my 50k service on my car Great service fast and easy honest service consultant got my car washed inside and out not All BMW do that any more They did my 50k service on my car Great service fast and easy honest service consultant got my car washed inside and out not All BMW do that any more thanks Pacific BMW especially to Henrry More

It was disappointing I had a 10:15 appointment. i was 5 mins early. they made me wait ONE Hour to get my loaner car and leave. What is the point of an appointment if you g I had a 10:15 appointment. i was 5 mins early. they made me wait ONE Hour to get my loaner car and leave. What is the point of an appointment if you get there and still have to wait one hour to get your loaner car and leave. I was literally there until 11:15am. Huge waste of my time. The people are great. I have been working with Gilbert for some years now and he is a superb service representative. I have a great relationship with Lori Kizirian. She has sold me a number of cars and I trust her without a doubt. I am just disappointed that the people handling the loaner car were so bad about the handoff time of getting me in and out of there. More

Awesome Experience and Service! It was a pleasure working with Ronald. He promptly answered my questions either via text or a phone call. He managed to prepare everything ahead of ti It was a pleasure working with Ronald. He promptly answered my questions either via text or a phone call. He managed to prepare everything ahead of time, so when I arrived at the dealership, the paperwork and the vehicle were ready to go. Even with him having to redo the credit app, which was a mistake on my part, I was in and out in about an hour. I drove from Orange County and the experience and professionalism on his behave were definitely worth it. Looking forward to working with him again! More

You must pay more atention to details I have take 3 BMW vehicles to service and only one has been service correctly. The other 2 vehicles I have had to go back for additional service. My 2 I have take 3 BMW vehicles to service and only one has been service correctly. The other 2 vehicles I have had to go back for additional service. My 2018 X1 of 2 services I had to return 2 times to fix things that were no be done correctly. The first time the X1 was leaking oil, the second time the vehicle was not reset after service. Both times took time of my busy schedule. We also brought a 328 to service, and the battery was not changed, considering that that was the reason for us taking the car to service. When I take my cars to service, I do not rush you or ask you to service the car in an unreasonable time frame. I do not understand why you do not have a quality check service. Overall less then average service. I don't like BMW Monrovia service either, they are worse than you. I like BMW's but now, I am wondering if all BMW dealer services are that poor, and for me the safety and the trust in my vehicle is vital. More

Great service I had a great experience, from the time the time I called to inquire about the care I was interested in, to purchasing the car. Frank is sales was ver I had a great experience, from the time the time I called to inquire about the care I was interested in, to purchasing the car. Frank is sales was very helpful and knowledgeable. I did not have a good experience at another BMW dealership and am glad that I made the drive out to Pacific BMV More

Great and efficient service. My car was serviced in less than two hours. The staff were also very fast in processing and providing a loaner car. Thanks very much. My car was serviced in less than two hours. The staff were also very fast in processing and providing a loaner car. Thanks very much. More

Maintenance service Overall good. Specially Marco was Nice, kind, professional & Excellent. My car had several warning pop-ups before I went there. Now everything looks o Overall good. Specially Marco was Nice, kind, professional & Excellent. My car had several warning pop-ups before I went there. Now everything looks okay. Thank you. More

World class service ! This was my first visit to Pacific BMW. I arrived on time for my appointment and they were ready to go,. I was received by the team, dropped my car of This was my first visit to Pacific BMW. I arrived on time for my appointment and they were ready to go,. I was received by the team, dropped my car off and my car was serviced- they were super professional, super attentive took care of everything (including my key fob battery), gave great service, the kind of experience you expect from BMW. Even after my service I had questions - I reached out to Remi Carretero, with a few questions post service he promptly answered! . I had previously visited a different BMW service center and showroom and those folks could learn lot on our customer service and customer care from Pacific BMW. More