Pacific BMW

Service Review I would have given a 5 star review, except that when I got my car back the driver side mat was soiled and really dirty. Normally, BMW would have pape I would have given a 5 star review, except that when I got my car back the driver side mat was soiled and really dirty. Normally, BMW would have paper mats and paper cover over seat and mat. None of that, and I am truly disappointed especially that it rained that day. My car interior is light beige, and the mat was disgustingly dirty showing big boot shoe marks of the guy who gave me my key back. I did not notice until I returned to my office. I sent a picture to my service rep Galo, but all he could offer was for me to come back to have mat cleaned. I would rather have new mats. In any case, the service was okay. Galo was professional. More

check engine light was given us problems. Had a great experience dealing with Manny. He was helpful, kept us updated on the repairs and explained everything in detail. He was on top of everyth Had a great experience dealing with Manny. He was helpful, kept us updated on the repairs and explained everything in detail. He was on top of everything and made the process seamless. More

Great experience! I love this service center. Everyone is very friendly and professional. I really appreciate the complementary loaner vehicle, it just makes the whole I love this service center. Everyone is very friendly and professional. I really appreciate the complementary loaner vehicle, it just makes the whole experience so effortless. I used to dread having my car serviced, but Pacific BMW completely changed my attitude about this chore. More

review of service I was kept advised of the status of the service that was needed on my 750. I appreciated the text messaging. I had a loaner available when I aske I was kept advised of the status of the service that was needed on my 750. I appreciated the text messaging. I had a loaner available when I asked for it. Service explained why the fix was needed More

Lease return upgraded to 750. Greg Poland and his assistant were able to provide great service and worked all out for a proper drive off. I did not look back at upgraded to 750. Greg Poland and his assistant were able to provide great service and worked all out for a proper drive off. I did not look back at the old car once. More

Quick and Efficient Service with a Smile Gallo is a great BMW rep, from a prompt reply via text after I had left him a message, to explanation of what was potentially causing the error that w Gallo is a great BMW rep, from a prompt reply via text after I had left him a message, to explanation of what was potentially causing the error that was shorting the heated seats feature of my i3. My car was ready same day, though I had also been given a loaner. Reps taking in the car always friendly and helpful to get you in and out fast. More

i8 Warranty Repair Want to thank Henry Burmayan specifically for his help with this entire process. He made the whole repair situation go as smooth as possible and was i Want to thank Henry Burmayan specifically for his help with this entire process. He made the whole repair situation go as smooth as possible and was in constant communication through the whole process. A+ from me. Thank you Henry! More

Warranty I will never recommend the warranty or any type of service coverage from bmw. Plus I was being blamed for a dent on a loaner that was not previously I will never recommend the warranty or any type of service coverage from bmw. Plus I was being blamed for a dent on a loaner that was not previously reported. More

I needed to use the reastroom I love cars and I enjoy going to dealerships and looking at cars. I have a great car. I don't need another car but However, the last few months I have I love cars and I enjoy going to dealerships and looking at cars. I have a great car. I don't need another car but However, the last few months I have been toying with a 2nd car that is more fuel efficient . I saw an on-line ad. I had a meeting in Glendale and as I was driving I needed to make a rest stop. Where better than a car dealership. I have had 5 BMW's and they are my favorite driver cars. I saw this red BMW (NOTE: I only buy red cars) I have had 19 red vehicles in my time) I love the police and they love me but "WHITE" is the # 1 ticket car (FYI-fact). Samuel,, the salesman offered to assist me with any questions and asked if I wanted to test drive? I did. I saw another possibility and we drove that vehicle. At no time was there any "PUSHY" hard sales approach which I don't like. Everyone at the dealership was extremely friendly. I said I needed time to think and wanted to walk around the dealership for a while. Again, at no time was there any pressure or hard sales. The process was seamless. I got the price that was fair to myself and the dealership. Sam, is a great salesman and Emil, in finance was friendly and explained everything , Thank you all! More

Best service advisor and service dept I've own my 2011 X5 35D for 5 years so you can imagine the countless dealers I've been to. Pacific BMW is now my new favorite. Service is prompt, effi I've own my 2011 X5 35D for 5 years so you can imagine the countless dealers I've been to. Pacific BMW is now my new favorite. Service is prompt, efficient, friendly and the advisor is great. Help me fixed my issue via carmax coverage beyond my expectations. No gimmicks, no runarounds. Much appreciated. Also, this is the first service dept that I did not have to request a car wash and first ever that they put a cold water bottle in the car when I picked up. NONE of the other dealer ever did that. So thank you Galo and the service dept. More