Pacific BMW

Excellent Service ! This is review is for Gilbert P in the service department. Gilbert always goes above and beyond to assist with the service process. It can be difficul This is review is for Gilbert P in the service department. Gilbert always goes above and beyond to assist with the service process. It can be difficult to drop off your car for service with no indication of the types of work the vehicle needs or how long it might take- Gilbert always does an excellent job of not only thoroughly addressing any concerns, but provides realistic expectations & excellent communication regarding the status of work required. I drive over an hour and past 2 other BMW dealerships/service centers to come to Pacific BMW due to the caliber of customer service I receive from Gilbert and the rest of the team. Thank you for all that you do! More

Maintenance service -engine oil change Extremely satisfied. The service from scheduling to finish was spotless. I would like to complement all of the staff including scheduling specialist, Extremely satisfied. The service from scheduling to finish was spotless. I would like to complement all of the staff including scheduling specialist, receptionist, and tech adviser that helped entire process go smooth and painless. You are doing a good job. Thank you! More

Efficient and accommodating My service agent, Danny, is very efficient and proactive. Everything went smooth including getting a car loaner. They provided Mr with a video update My service agent, Danny, is very efficient and proactive. Everything went smooth including getting a car loaner. They provided Mr with a video update ood my car on what they're currently working on. More

Service Well done job by service advisor Amie the best person to work with always helpful and good Knowing clients problem and resolving them. Always nice to Well done job by service advisor Amie the best person to work with always helpful and good Knowing clients problem and resolving them. Always nice to work with real professional More

Great service I’ve been taking my cars to Pacific BMW for last seven years. Can’t say enough for their professionalism, willingness to help and accommodate customer I’ve been taking my cars to Pacific BMW for last seven years. Can’t say enough for their professionalism, willingness to help and accommodate customer any way they can. Amy and Narek were two advisers I worked for most of the time. They’re absolutely great. I usually lease my cars and such advisers and service is the big reason I drive BMW for last 17 years. More

Very friendly and courteous staff.Its a pleasure to shop at They were very patient with me and explained everything. And provided me with great service. They even switched my all weather floor mats to the new c They were very patient with me and explained everything. And provided me with great service. They even switched my all weather floor mats to the new car. More

Excellent Service I had a headlight out and showed up with no appointment. They fit me in and also took care of some additional maintenance that was needed. Excellent I had a headlight out and showed up with no appointment. They fit me in and also took care of some additional maintenance that was needed. Excellent Customer Service! More

Started off good but failed to deliver - Henry Burmayan I went into Pacific BMW for my first oil change since leasing the car from them in November. Initially I was very impressed with the great introducti I went into Pacific BMW for my first oil change since leasing the car from them in November. Initially I was very impressed with the great introductions and my name on the screen when I pulled in. I met with Henry Burmayan, who sent me on my way. I informed him that I was going to wait and he said "great, it will be 1-1.5hrs...". After working for about an hour in their waiting room, still no word. 2hrs go by, with no word, and I gave them the benefit of the doubt. Once it hit 3 hours wait time, with no word from anyone, I had to stand up and find help. I walked to Henry's office, it was empty.. so I grabbed the first person I could find and asked if they could help me with my car. He asked who my customer service rep was and I told him Henry.. We walked back to his office, which was now occupied by someone else. That person dug through paper work to find mine at the bottom of the pile. He informed me that he will have the car pulled up. I told him I had been waiting for 3 hours with no word... No response to that.. I then waited for the car to be pulled up.. as I was standing there, saw Henry... Told him that I had been waiting for 3 hours with no word, and that I thought he said an hour - 1.5 hrs... he just sat there and said, we will get your car. No apologies whatsoever, from any person. Needless to say I wasn't in a great mood from them. As I pull out of the dealership, the Tire Pressure monitoring system came on and said I needed to air up my tires... I turned right around and brought it back in.. they got someone to look at the tires where he asked how long this has been happening. I said I JUST drove this out of the dealership. They said next time this happens just reset the monitors... Again, no apologies.. This experience has left an extremely bad taste in my mouth and shows me that the service center does not care. And truthfully, I am extremely surprised by the lack of customer service that was portrayed, all around. I will not be coming back. More

Excellent customer service No matter what the reason of my visit is, it’s always a great experience. Customer service and the quality of work are at the top of the line. No matter what the reason of my visit is, it’s always a great experience. Customer service and the quality of work are at the top of the line. More

Rushed me in returning the loaner vehicle The service guy texted me as the car was ready on a Saturday l and expected me to return the car same day. The few hours window that I had to return i The service guy texted me as the car was ready on a Saturday l and expected me to return the car same day. The few hours window that I had to return it had to leave an important meeting I had just to avoid getting billed extra. More