Pacific BMW

Update on recent visit 3/13/2024 If I could give zero rating I would... Take your cars to different BMW dealers . Don't waste your time at this dealer. Dropped the car off for oil consumption is rating I would... Take your cars to different BMW dealers . Don't waste your time at this dealer. Dropped the car off for oil consumption issue again on 3/13/24 !!!! service writer Amy was useless , doesn't return calls, doesn't do updates on the repair status ! after 3 days I sent an E mail to see what is the status of the repair She response via E mail "copy of her e mail below "" ""Technician was unable to duplicate the blue smoke concern during the inspection. For the oil consumption, he started with a visual inspection, and found no signs of leaks. After performing a short test, he performed an oil quantity test and found 1.6 liters low. The engine oil level was topped off at this time. The vehicle needs to be driven a 1,000 miles and brought back in for further testing. If the low level low light turns on before you drive 1,000 miles please call me so I can schedule an appointment." #1 I asked her to find out what kind of SHORT TEST HER TECHDID on the oil consumption issue , NO RESPONSE !! #2 xxx is oil quality test ? polite way of saying the lube tech topped off the oil ? And if you read her E mail states come back after 1000 miles later , every time I took the car in for oil consumption issue AND PACIFIC BMW solution to my oil consumption is "" come back after 1000 miles we top off the oil and you come back 1000 later repeat" . like I really have time to drop the car off wait 3 day for them to top off the oil and blow smoke up my xxx. #2 she doesn't answer her phone calls like if there is an issue with the car she will pick up and phone and answer it . #3 I believe the tech that worked on my car was nothing but a lube tech / oil change tech. It seams he doesn't know the difference of oil consumption and oil leak. Just an FYI for the readers there, is an actual test to see why your car is consuming oil . Next visit I will be asking to meet with a the service manager ( I don't think he will be any help ) and factory rep to solve this issue since the techs at Pacific BMW don't know the difference and how to test for an engine for oil consumption issue. ************************************************************ Dropped the car off for oil consumption issues on 02/01/2022 ( which it shouldn't be low on brand new car with 5000 miles on odometer, 4 quarts at 5000?? miles, which 2 of those 2 quarts I put it in ) ,it was inspected by service , service changed the oil .was told to bring it back after 1000 miles for re inspection, was told re inspection after 1000 miles wouldn't take long, I can wait for the car. .After 1000 miles of driving , made an appointment to get the oil level re inspected by service department , and mentioned it to the girl ,that was making the appointment that I will be waiting for the car while revisiting. Service kept the car for 2 days (with out issuing an loaner) called service the next day 02/02/22 for status on the car was told by service writer it will be ready the following day 02 03 22 around 12 noon. He will call me when its ready , called again following day at 12 noon to get an status ,"was told it should be ready by 6.00 PM. When asked service writer if any thing was discovered during the re visit , was told valve cover gasket was leaking. My question to service department or the tech that worked on the car is .... If a valve cover was leaking that bad, that made the oil level go down to minimum level , where information center in the car warns that your oil level is down to min level, shouldn't your technician discover the leaky valve cover the first time, when he was inspecting the car when it was inspected on 02/02/22 ???? More

Marco is a great help every time I always take all my bmws for service with him. Outstanding work always request technician Ramiro cars come out of service excellent. Never a flaw engine washed after eve bmws for service with him. Outstanding work always request technician Ramiro cars come out of service excellent. Never a flaw engine washed after every repair and work is done so well looks untouched. Thank you always to service and technician. More

Excellent work from all personnel in the service department. My car was ready the same day. department. My car was ready the same day. More

Everything was good . Just had to wait a day or 2 , I forgot , for tires . I guess it was because of tire size Just had to wait a day or 2 , I forgot , for tires . I guess it was because of tire size More

Found our 2020 440i online, listed at Pacific BMW. Traded emails with the salesman, Bob Shehab and decided to drive down from San Jose to see the car. Bob supplied a recent picture and the build shee Traded emails with the salesman, Bob Shehab and decided to drive down from San Jose to see the car. Bob supplied a recent picture and the build sheet via email. 5+ hours later we were test driving the car. Bob was very helpful and personable. Never felt pressured and no sales hype. Car was better than we could have hoped for. Clean, low mileage and the perfect color combo. After a short drive, we completed the purchase. Bob figured out the total and we waited for the “Finance Guy” even though we were paying cash. Finance guys are tasked with up selling you on warranties and pre paid maintenance, neither of which we were interested in. Finally signed the mountain of paperwork while the car was getting a final detail. Bob placed a big red bow on the hood and took some picture of us with our new car. Nice touch. We found the buying experience exceptional with the exception of having to wait for Mr. Finance. We drove home, another 5+ hours and got to know the car in real time. More

This is my 6th BMW purchase experience, and by far the most frustrating. Dealership was not ready at all for the new (Jan 1) upfront Federal Tax Credit program. Very hard to reach salesmen, and poor call most frustrating. Dealership was not ready at all for the new (Jan 1) upfront Federal Tax Credit program. Very hard to reach salesmen, and poor call returns. Car arrived, and smelled like smoke, when promised it was free of any odor. Makes my wife cough to ride in it. Have to leave windows open now. Must pay $300 to have it detailed to hopefully remove odor. Broken driver interior door latch and interior panel. Interior listed as OK in Certification Inspection. Hah! Missing second key. No wheel lock key to change tires. Promised registration arrived late so I had to pay $33 temporary transport fee to drive the car home. A nightmare! Purchased car 1/13/24. No sign yet of second key or wheel key 1/23/24. I should be reimbursed $33 for temporary transit fee and for $300 the detailing necessary to eliminate smoke odor. More

We had a great experience with financing our car the sales person was very nice and informed us every single important factors and the finance ing office person was very good at informing us with all w sales person was very nice and informed us every single important factors and the finance ing office person was very good at informing us with all we needed More

Manny is always professional, friendly and solutions oriented. As a service advisor he’s a pleasure to deal with. oriented. As a service advisor he’s a pleasure to deal with. More

I really appreciate Adees, Armando, and John Vasquez going above and beyond leasing and servicing our demo iX. Thank you! going above and beyond leasing and servicing our demo iX. Thank you! More

Bad customer service. Marked up cars way above value. Drive to Beverly Hills if you’re looking for mature people to work with. Marked up cars way above value. Drive to Beverly Hills if you’re looking for mature people to work with. More