Pacific BMW | Page 217

Great customer service. Friendly. We were notified when the car was done. It was washed looking better than when it came in. They have a great team that gets everyone in and out. Have used them since we g the car was done. It was washed looking better than when it came in. They have a great team that gets everyone in and out. Have used them since we got our first BMW in 2002. More

Went above and beyond to get the job done! Handled all issues and were very polite. Provided a loaner vehicle that was clean ready for me when I needed it. issues and were very polite. Provided a loaner vehicle that was clean ready for me when I needed it. More

Great costumer Servic they fix my car perfectly. Great advisor Whos name is Justin did everything and explain everything perfec about car, and thanks to mechanics to to do the great job. advisor Whos name is Justin did everything and explain everything perfec about car, and thanks to mechanics to to do the great job. More

Manny is great. He kept in touch regularly and was responsive to my needs. I am very concerned about Covid and Manny was great about that. THE REST OF YIUR STAFF need better training, though. M responsive to my needs. I am very concerned about Covid and Manny was great about that. THE REST OF YIUR STAFF need better training, though. Many staff had the mask below their nose and and did not even try to maintain social distance. I was also concerned by the amount of customers either not wearing masks or wearing them improperly. And there appeared to be no mask enforcement. More

Great customer service and the service department was constantly providing updates throughout the process. My service rep Henry is amazing!! He serves more than 5 stars! constantly providing updates throughout the process. My service rep Henry is amazing!! He serves more than 5 stars! More

Excellent.timely. Responsive. Helpful. All that could be expected was excellent. Good job by the entire team. Thank you for this positive experience, as usual. expected was excellent. Good job by the entire team. Thank you for this positive experience, as usual. More

Manuel was awesome, could not have asked for better service! He was very communicative, professional, and kind! would definitely work with him again in the future! service! He was very communicative, professional, and kind! would definitely work with him again in the future! More

Great service and advisor! I definitely recommend this dealership for all your service needs. Gilbert is the best he keeps you updated on your car and tries to have your service done as soon as possible! dealership for all your service needs. Gilbert is the best he keeps you updated on your car and tries to have your service done as soon as possible! More

I went to have BMW fix my loose bolt in the door and when I went to pick up my car it still wasn’t fixed !!! What was the point of me taking it in??? I went to pick up my car it still wasn’t fixed !!! What was the point of me taking it in??? More

I highly recommend Pacific BMW. Everyone here is incredibly nice. The operations here runs very efficiently from lease to service! Especially with Covid Measures. Gilbert has been my service advisor incredibly nice. The operations here runs very efficiently from lease to service! Especially with Covid Measures. Gilbert has been my service advisor for all 3 of my leases. He’s very responsive and helpful! More