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Pacific BMW
Glendale, CA
3,933 Reviews
Since 1982, our family owned dealership has been serving customers in the Glendale area. We love working in SoCal, and we want to help you get into your next BMW or pre-owned vehicle. Our friendly staff is always upfront and honest with you. We want you to have a transparent car buying experience whether you are shopping in our Glendale dealership or if you are simply browsing online. We will show you where our numbers come from, and we will tell you everything that you want to know about the car buying process.
This team believes that the customer is always right. They want to help you through every part of the car buying process, and they are always ready to provide you with individual attention so that you get a car shopping experience that is custom tailored to you. It is this attention to our customers that allows us to attract people from all across Los Angeles County, Orange County, and the rest of SoCal. So if you are from Los Angeles, Alhambra, Beverly Hills, Burbank, Pasadena, or any of the surrounding areas, you should come down to Pacific BMW and see everything that we can do for you.
BMW is different from the other cars out there. These are driver’s cars. Vehicles that always deliver when it comes to performance, handling, and luxury. This is what a car was meant to be. If you want to see what’s so special about a BMW, we would be happy to show you right where in Glendale. We have a complete inventory of BMW vehicles including models like 3 Series, 5 Series, 7 Series, X5, X3, and more. You can test drive any one of these models right here or you can browse through them all online and do all your research right on our website. We are always happy to help your customer find the ideal vehicle. You can even shop by color.
We realize that sometimes the ideal vehicle isn’t new. Sometimes you need a pre-owned vehicle. We have a variety of manufactures in our used inventory, but a vast majority of the vehicles we offer our BMW vehicles. Not only do we have a huge selection, but many of our used BMW models are Certified Pre-owned. We also have a full selection of Factory Demo vehicles. If you want a BMW, whether it’s new, used, or even certified, Pacific BMW is the best place to start.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 10:00 AM - 6:00 PM
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 3,933 reviews
October 27, 2020
Great customer service and the service department was constantly providing updates throughout the process. My service rep Henry is amazing!! He serves more than 5 stars! constantly providing updates throughout the process. My service rep Henry is amazing!! He serves more than 5 stars! More
by LESMAILIAN
Verified CustomerEmployees Worked With
Henry Burmayan
October 27, 2020
Excellent.timely. Responsive. Helpful. All that could be expected was excellent. Good job by the entire team. Thank you for this positive experience, as usual. expected was excellent. Good job by the entire team. Thank you for this positive experience, as usual. More
by Jak
Employees Worked With
October 27, 2020
Manuel was awesome, could not have asked for better service! He was very communicative, professional, and kind! would definitely work with him again in the future! service! He was very communicative, professional, and kind! would definitely work with him again in the future! More
by nishemodoyan
Employees Worked With
October 26, 2020
Great service and advisor! I definitely recommend this dealership for all your service needs. Gilbert is the best he keeps you updated on your car and tries to have your service done as soon as possible! dealership for all your service needs. Gilbert is the best he keeps you updated on your car and tries to have your service done as soon as possible! More
by MARYANN B
Employees Worked With
Gilbert Pogosyan
October 26, 2020
I went to have BMW fix my loose bolt in the door and when I went to pick up my car it still wasn’t fixed !!! What was the point of me taking it in??? I went to pick up my car it still wasn’t fixed !!! What was the point of me taking it in??? More
by taliakesh07
Employees Worked With
John Vasquez
October 26, 2020
I highly recommend Pacific BMW. Everyone here is incredibly nice. The operations here runs very efficiently from lease to service! Especially with Covid Measures. Gilbert has been my service advisor incredibly nice. The operations here runs very efficiently from lease to service! Especially with Covid Measures. Gilbert has been my service advisor for all 3 of my leases. He’s very responsive and helpful! More
by hellolara
Employees Worked With
John, Justin, Vanessa, Gilbert Pogosyan
October 26, 2020
I took a while to write this review because I was having a hard time determining who was lying to me. It is now clear the sales department was just saying whatever they needed to say to make/keep a sale. a hard time determining who was lying to me. It is now clear the sales department was just saying whatever they needed to say to make/keep a sale. My initial review was going to be a 5 star review due to the spectacular first impression. But now I'd leave a 0 star just based on promises not being kept. (It is easy to provide excellent service before a client pays you, but I would say a better judge of character is how the business handled clients who have already written a check). This X6M we purchased had tires mounted backwards, and incomplete service on the brakes. The brakes were so bad that when braking at 70mph the entire car felt like it was going to fall apart (due to incredibly uneven brake pads). We took it to another BMW dealership in Orange County. They confirmed and serviced the brakes, the pad was down to 1mm while the other side was nearly brand new. This issue was so bad I had to bring it to bring it to the closest shop to see what was wrong. They told me, then I immediately took it to Irvine BMW and they confirmed the car wasn't properly serviced. And I actually ended up learning why. In service they only check 1 side of the brakes (assuming the left and right will match. If 1 side is X millimeters they will assume the other side is in proper spec. I was promised a refund for the cost going to the shop to get the tire flipped and the diagnostic on what was causing the extreme vibration. It is safe to assume that check will never arrive. I have service records from both the 3rd party shop, and BMW Irvine to back up these claims. Shame on Pacfic for claiming to have such stellar ethics. More
by Shea
October 26, 2020
I felt I was welcomed and each one of staff provided very professional and friendly service. Gilbert provided prompt follow ups and completed service as promised. professional and friendly service. Gilbert provided prompt follow ups and completed service as promised. More
by jeeuna
Employees Worked With
Justin ko, Gilbert Pogosyan
October 26, 2020
Was very quick and easy and I thought they did a great job at adjusting to the demands of the pandemic in a way that makes it easy and streamlined for the customer. Thank you! job at adjusting to the demands of the pandemic in a way that makes it easy and streamlined for the customer. Thank you! More
by erinkellgren
Employees Worked With
October 24, 2020
Pacific BMW adheres to all COVID-19 protocols. Drop off and pick up of your car is very organized. I felt very safe. My repairs were explained to me. and pick up of your car is very organized. I felt very safe. My repairs were explained to me. More
by DAX0
Employees Worked With
Narek Petrosian
