Pacific Auto Center - Costa Mesa

They deserve a zero rating! Drove 96 miles while keeping in contact with Angie. When I finally get there, I was told the vehicle I was inquiring about was taken off the lot by Drove 96 miles while keeping in contact with Angie. When I finally get there, I was told the vehicle I was inquiring about was taken off the lot by the general manager for a pre- purchase inspection. Felt like a switch & bait, this place is very shady! BEWARE.... More

They are a rip off! Don't fall for it. They will add on dealer fees that aren't worth a dime. Don't fall for it. They will add on dealer fees that aren't worth a dime. More

This dealership is absolutely terrible. Sales team are not accountable and if you have any issue they just ignore your calls. Sales manager wears cheap a$$ suits and fits the bill personali Sales team are not accountable and if you have any issue they just ignore your calls. Sales manager wears cheap a$$ suits and fits the bill personality wise. Cheesy dealership all around. Take your money elsewhere and don't ignore bad reviews. More

Drove 4 hours to purchase a vehicle - Jorge super responsive, open to answering my questions and helping. Was stiff armed into doing their financing, paying sticker for the car, then it became a bit responsive, open to answering my questions and helping. Was stiff armed into doing their financing, paying sticker for the car, then it became a bit aggressive due to $5,000 worth of add-ons. So we left came back due to them adjusting that down to $1450, we were super excited to get the vehicle, we met our finance manager, Sergio, super rude, condescending, and unprofessional. So we walked - we were in the midst of signing and closing, but it didn't feel right proceeding with closing when you don't feel appreciated or cared for as a customer. More

Fast response, Good customer service, very informative. Easy to understand through email communication. Excellent photos Easy to understand through email communication. Excellent photos More

Eric was helpful with purchasing vehicle. Always courteous through out the deal. Knowledge about vehicles as well Always courteous through out the deal. Knowledge about vehicles as well More

Honest helpful, Matthew was great! Excellent Handsome Professional I cant think of anything else lol!! Excellent Handsome Professional I cant think of anything else lol!! More

Review is for Aaron Vargas, Thank you so much bro for your help on my purchase ,I will be traveling holidays with the fam Thanks again ! your help on my purchase ,I will be traveling holidays with the fam Thanks again ! More

I had a 3pm appointment to look at a Cayenne. Showed up about 10 minutes early. First sales rep that saw us asked if he could help. I told him what car we were there to see and he said he’d get i Showed up about 10 minutes early. First sales rep that saw us asked if he could help. I told him what car we were there to see and he said he’d get it. 15 minutes went buy so I went inside to see what was going on. He said the mechanic took the keys home but would be back in 10 minutes. Another 30 minutes later and still no Cayenne. I was upset at this point and asked to see the manager. 10 minutes later the keys are finally there and he brings out the Cayenne. It was too dirty to evaluate very well so even thought I had brought a check and had intended to buy it I decided I wasn’t going to give this business my money. Damage control by the manager was appreciated but too little too late. More