PB's Auto Village

My recent experience with PB's Auto Village couldn't have been better. I was dreading visiting a dealership with two boys in tow and the staff couldn't have been more friendly and helpful with couldn't have been better. I was dreading visiting a dealership with two boys in tow and the staff couldn't have been more friendly and helpful with them; and it is greatly appreciated! The atmosphere was very professional, but laid back and most importantly pressure free. The gentlemen I worked with was friendly, very knowledgable and accomodating. I will do business with them again in the near future to ensure I will be putting my son in to a high quality, safe and great priced used car. More

I purchased my vehicle at PB's and Brian was my salesman, he was wonderful. I told him exactly what I was looking for (I'm a picky person lol) we did look through the lot and I didn’t see what I wa salesman, he was wonderful. I told him exactly what I was looking for (I'm a picky person lol) we did look through the lot and I didn’t see what I wanted so he went on the hunt for me and found the perfect car at the right price. I couldn’t have asked for a better dealership to buy from other than PB's Auto Village. I would and have recommended this dealership to people I know and one of my family members purchased a vehicle as well and she is very pleased with her purchase. The customer service was outstanding everyone was so nice, they call you back (unlike some places) and they help you find a vehicle as if they were looking for themselves!!! More

I can not say enough about my Experience at this dealership. I honestly just drove through the lot because a new model Camaro caught my attention & I wanted a closer look. Brian ( I think he may be dealership. I honestly just drove through the lot because a new model Camaro caught my attention & I wanted a closer look. Brian ( I think he may be the manager) came out to see if I was interested in taking it for a ride and I thought hey why not. There was no pressure what so ever to buy and I really wanted to drive this car. After a 10 minute test ride I knew I had to have it. I googled other local dealerships before I went back to PB's to see if the price was fair and the other dealerships were a few thousand more for the exact same year , model and mileage.. I knew what my trade in was worth so I figured if the #s work maybe I would actually buy it after all. The finance lady was very nice too, she was very fast preparing my paperwork, you can tell she had been doing it a long time. I was shocked to see that used car interest rates were so low! My payment barely went up! This was the best car buying experience I have ever had. Not only do I have the car of my dreams for almost the same monthly payment as my older car, but it only took 1 hour to get in & out compared to the last place I went to buy and was there 1/2 the day. These people make things so smooth and are not pushy. I hate pushy car salesmen. Their cars speak for themselves. I would never buy anyplace else I can guarantee it. More

I have verified through a private investigator that the vehicle was damaged from a accident prior to it being repoed and that at the time of its repo it still had not been repaired and remained in that con vehicle was damaged from a accident prior to it being repoed and that at the time of its repo it still had not been repaired and remained in that condition at the time of purchase by PB's Auto Village. Prior to purchasing this car Brian told myself and my fiancé Ally that the eos had been in no accidents and that it had a clean carfax. upon receiving the vehicle I notified PB's Auto Village that the VW eos purchased on 04/17/2013 had a serious steering issue to which they agreed to fix with a alignment that only made it worse. After picking up my car from the dealership, the airbag fault light came on. I was in Northampton, MA and stopped at Exotic Auto Repair, that specializes in imports. That mechanic who's name was Paul diagnosed the issue of noise and instability as being a wheel bearing and stated the car to be "unsafe to drive and to have been a long standing issue to have been in that shape" he also stated he would not do anything with airbags and suggested going to a VW Dealer. Upon my Fiancé telling brian of the wheel bearing he informed her the warranty was run out due to mileage and that he couldn't help her. When she pointed out that the dealership had agreed to bring the car to state inspection guidelines and that it had illegally inspected the car Bryan then offered to pay for a 3 hour tow and once he received the car claimed nothing was wrong with it and asked My fiance (who I had previously authorized to make decisions on the account) if she wanted new tires on the car for their cost, to which she told you no and to not change the tires. Upon calling to pickup the car bryan informed me he went ahead and did the tires anyways (in an attempt to create a cause for the resolved wheel bearing issue that he didn't want documented) and then proceeded to say the air bag light had gone out on its own but that they had the code and that it needed a sensor (VW verified this year car will never clear a airbag fault on its own and it has to be done by someone). After picking up the car from PB's auto village the car was brought to Miller VW in Lebanon, NH where they verified PB's auto village had cleared a airbag fault prior to us purchasing the car and during the time they had the car in their possession to fix the wheel bearing and resolve the airbag fault. PB's auto village then brought my car to a Independent inspection station (after clearing the airbag fault with a vag-com) to which neither of those I had authorized. The independent inspection station also verified the recent body work by noting the number plate lights that had been painted over. Since the car was at PB's Auto village it has had a major steering failure (due to steering wheel being improperly secured, car sustained no damage and nobody was hurt) to which they agreed to fix and claims the alignment did fix it and that it was no longer present. Upon reviewing past vehicle history provided by the past owners and having the car inspected by Property Damage Appraisers it was determined that the steering failure was pre-existing and it can be safely assumed they were aware of this due to how the steering wheel was removed and proven through past owner testimony. Property Damage Appraisers found at the time PB's Auto Village received the car the existing damage exceeded the allowable 74% in NH pursuant to RSA 261:22 and that what repairs were done while the car was owned by PB's Auto Village were not done to industry standards. This car was fraudulenty sold with a clean title when by NH law it should have been branded salvage. More

Wonderful dealership, great family-friendly environment and quality cars and staff. I was satisfied with the car of my choice. Made the process of purchasing a vehicle less anxiety-provoking. Highly recomm and quality cars and staff. I was satisfied with the car of my choice. Made the process of purchasing a vehicle less anxiety-provoking. Highly recommended! More

My experience at PB'S Auto Village was "Great"!! I was able to take my time & look around the lot without any pressure from the salesmen. All my questions and any concerns I may have had w "Great"!! I was able to take my time & look around the lot without any pressure from the salesmen. All my questions and any concerns I may have had were all answered without hesitation. I was extremely happy with the vehicle I chose, along with the service provided in the Sales Dept. I would definitely recommend PB's Auto Village of Hampton Falls, to anyone looking for a great quality vehicle at an affordable price!! More

We had the best experience. The car was exactly what we where looking for, and the price was great. Nick made everything easy and quick. PB's got us a great interest rate, and made the whole buying process where looking for, and the price was great. Nick made everything easy and quick. PB's got us a great interest rate, and made the whole buying process really easy. I never knew buying a new/used car could be so enjoyable. More

I bought a Honda Civic 2010 a little over a week ago. Asked to see a car fax and also did my own. Came out clean. After purchasing car, had my own mechanic check car out to make sure it was OK to drive Asked to see a car fax and also did my own. Came out clean. After purchasing car, had my own mechanic check car out to make sure it was OK to drive cross country. Within 5 minutes, he asked me if I knew it had been in an accident? I asked this question at PB's and was told NO. The front nose, left front panel, drivers door, rear bumper and right back corner had all been recently repaired and painted. This brings down the value of the car significantly. Called PB's and spoke to Nick, my salesman, he said he had no idea. I find that hard to believe since they checked out car and did brake work prior to sale. I do not feel they were honest with me and would never recommend this dealership. Lesson learned--have your own mechanic check out car prior to sale...was not possible for me since over 2 hours away. More

These guys are great! From price, to service, to attitude -- they're fabulous! Everyone is friendly & accommodating. Their used cars are very high quality, and they bend over backwards to be of se attitude -- they're fabulous! Everyone is friendly & accommodating. Their used cars are very high quality, and they bend over backwards to be of service! I got an unbelievable deal on the VW EOS I bought from them, and they even called me when they found a spare key for it. I'm even having my car serviced there. Service is great, and the price is right! I recommend them highly!!! More

Had excellent service and friendly staff. Brian was very knowledgable about my recent vehicle purchase. He offered a fair value on my trade in. I would purchase from them again knowledgable about my recent vehicle purchase. He offered a fair value on my trade in. I would purchase from them again More