PB's Auto Village

The sales man Brian Wilson was very polite with lots of energy and was honest about the car I purchase, which was a 07 Honda Civic. Brian gave me so many details about the car and was informative on how it energy and was honest about the car I purchase, which was a 07 Honda Civic. Brian gave me so many details about the car and was informative on how it ran well and it would be perfect for my money worth . The owner Brian was kind and was informative with any car questions. He went through the step by step process on terms and financing. When I was in the dealer I felt welcomed and had a great experience. I would recommend this dealership to anyone who is looking for a used or new car. Overall of the experiance it was excellent. All of there cars are taken cared of and clean. Great services and great prices. More

I went to PB's Auto Village to look at a 2002 Ford Explorer. We took the car for a test drive and then drove to my mechanic so he could take a look. I was working with a very limited budget. There wer Explorer. We took the car for a test drive and then drove to my mechanic so he could take a look. I was working with a very limited budget. There were a few problems that my mechanic had found, but knowing what my budget was, Brian did all he could to get me into the car and still be within my price range. He not only said that the problems would be fixed before I purchased the car, but he gave me a 30 day warranty. I am extremely satisfied with my purchase and I would definately go back to PB's again. More

I found a vehicle listed on craigslist by this dealer that I was interested in so I emailed the dealership for more information as well as to ask them about my trade in. I received an email back telling that I was interested in so I emailed the dealership for more information as well as to ask them about my trade in. I received an email back telling me to bring my vehicle in for an appraisal. I drove over an hour that same Tuesday in my truck that gets 13mpg to check out this vehicle that I was looking to buy and to have the dealership appraise my truck to see what kind of deal we could make. After test driving the vehicle I was hoping to get some numbers to give me something to help me make a decision, but was told that they were too busy for that that evening and when I decided if I was definitely interested in the vehicle then they would go over my trade in then. I was a little annoyed because if I had known that they were not going to appraise my vehicle that day like they had stated in the email they would then I would have taken a vehicle better on gas to the dealership. Two days later, that Thursday, I returned to the dealership and again drove my truck over an hour. I test drove the vehicle again and knew that depending on what kind of deal I could make with the dealership I would definitely be interested in buying this vehicle. We sat down to start filling out the paperwork to see what the numbers were going to look like when I noticed the price on the paper was about $2,000 more than what the vehicle was advertised for on craigslist. When I brought this up to the gentleman I was working with he denied that the vehicle was ever listed that low. I reminded him of a conversation that we had just two days previously about the price which he also denied. He told me multiple times that I must have gotten this vehicle mixed up with another craigslist ad by this same dealership. At this point I was annoyed by the fact that I knew he was wrong and was lying to me so I decided this was no longer a dealership I was willing to work with and I left. Within the half hour I received an email stating that I was right and that his boss "after seeing what everybody else was selling them for had felt he had it priced too low and raised it this morning." It seems interesting to me that they raised the price even though they knew they had someone in the process of possibly buying the vehicle. I was extremely disappointed in the customer service here and felt that if they were truly at fault here and were going to finally acknowledge that then in order to gain PR and to keep my business they should have cut their losses and offered me at the original advertised price. They were obviously making a profit off it at that price anyways. I would never recommend this dealership to anybody. They obviously have very little consideration of their customers. More

Alright even of all the bad reviews I have read, mine might be the worst. I bought a 2000 Jeep Cherokee with 130,000 miles. Was originally $4,995 but I talked them down to $4,200 after test driving the v might be the worst. I bought a 2000 Jeep Cherokee with 130,000 miles. Was originally $4,995 but I talked them down to $4,200 after test driving the vehicle and it ran fine with a slight noise from the left rear tire. The dealer told me it was probably just needing a realignment, NO BIG DEAL. After looking it over, I decided to purchase it if they would take the price down for anticipated maintenance costs. Since I wrote a personal check I had to wait a week for it to clear just to get the car, and I live an hour from the dealership each way. I had to drive there and back AGAIN just to get the title and paperwork for registration and plates. I originally chose this dealership because of a craigslist price and the fact that New Hampshire has no sales tax. Anyway, to get to the point, not an hour off the lot, literally five minutes from my apartment, the left rear tire fell off the car, I kid you not. The lug nuts, from having been tightened with an air gun and not loosened with a torque wrench, snapped, tearing out the brake mechanism and ruining the bumper and wheel drum. This damage alone will cost me $1,600, not including what it will take to pass inspection. After notifying the dealership and letting them know about this accident which could have been fatal for me or other vehicles on the road, they are doing NOTHING, not even covering the tow bill. DO NOT go to this dealership. End of story. They were trying to deceive me from the beginning. More

Drove to this dealership from over an hour away. The sales office is DISGUSTING. I looked beyond that as maybe their fair prices were reflected in the lack of upkeep (UNDERSTATEMENT) to their building. sales office is DISGUSTING. I looked beyond that as maybe their fair prices were reflected in the lack of upkeep (UNDERSTATEMENT) to their building. I had emailed numerous times asking questions about a certain vehicle and was told to call only. When I called I was told to visit the dealership. I drove there and test drove the vehicle I was interested in. It was a fair price but didn't exactly run smooth. I asked why it didn't have an inspeciton sticker...was told "we don't put stickers on until we sell the vehicle". NEVER heard that before!!! Talked priceing and trade. After some discussion and coming up with an acceptable figure for my trade. I wanted to seal the deal...THANK GOD I DIDN'T!!! They told me I couldn't have the vehicle that day but rather wait until later in the week. They needed to inspect it and sticker it. Hmmmm....ok. They gave me a fake purchase and sale agreement to give to my bank for financing...wasn't until I got home did i realize they filled out the P&S for LESS money in trade and MORE money in price of the vehicle to purchase! I decided to email them and thank them for their time but because of the misleading info, that fact of sales tax upon reutrning to Maine, I was not interested at that time in doing business with them. I worded it VERY professional and kind. The response I got from the OWNERS SON was "Good luck getting a check from Kelly Blue Book or NADA..I can't sell your domestic anyway so I'm glad I don't have to work with you....and two words for you ANGER MANAGEMENT!" There is NO need to treat a customer that way. VERY unprofessional and rude. These two guys were wearing hats backwards and calling each other "dude". The email response was OVER THE TOP...I can't believe these people stay in business with service like that. I went to a "big dealership" and got $2000 more in my trade and a WAY BETTER vehicle with a warranty. More

Well .... I bought the Firebird Formula mentioned a few posts back and am very VERY pleased with the car. (That's an understatement). I did't buy a car I bought a machine. Buddy you screwed up this is posts back and am very VERY pleased with the car. (That's an understatement). I did't buy a car I bought a machine. Buddy you screwed up this is a SWEET ride. Your loss my gain. Possibly some of the misunderstanding ,.. Car needed the rearend rebuilt, also had rear brakes done at the same time. Upon safety inspection it needed front brakes and rotors, front wheel bearings, and a window motor. All completed. BTW the mechanic they use here is very good and takes the time to talk to you about the car. Big plus for me. Made me very comfortable buying the car. The check gauges light goes on when it gets low on gas... I wasn't sure of this but after driving it a few days I have found this to be fact. Both Craig (the sales guy) and Laura (the finance lady) were very easy to work with and very pleasent. Very much catered to my many questions and concerns. Not sure about the other negative posts. Folks you need to go in knowing what to look for , if you don't then hire a pre-purchase inspector. They don't give the cars away, they are out to make a living. I felt no deception of any kind with this transaction. Actually I got the car for a lot less than what I thought I would. Yes it's got a few minor items but man what a SWEET ride.... MINE all MINE. More

i had a great experence with them I bought a 02 civic from them that did have a problem with the power window that was not covered in the warranty and they still took care of it for me i would recomend t from them that did have a problem with the power window that was not covered in the warranty and they still took care of it for me i would recomend them to anyone and i have even sent my mother to them More

I saw a 2002 Pontiac Firebird Formula in their lot I went inside to inquire about. I started the car in the lot and it sounded great. There were no dash lights on (check Engine)and the engine ran smooth. It inside to inquire about. I started the car in the lot and it sounded great. There were no dash lights on (check Engine)and the engine ran smooth. It was getting late so I decided to come latter that week for a test drive. The salesman gave me a price of $7995.00 on which I agreed upon pending on the road test. I asked him several times if he need to check pricing because that price he gave me seemed low. He assured me that was the price. We went through the sales agreement and I put down $500.00 to secure the deal. That night I looked on their web site and saw the same car with the identical VIN numbers being posted for $12995.00 on their website and $11995.00 on www.autotraders.com The next day I received a call from the sales person telling me that the car had all kinds off issues wrong with it. I told him let me test drive the car and then I will make my decision. I knew what happened, that the salesperson made an error on quoting this car and he wanted to get out from this contract. I went there the next day to test drive the car. I started the car and it sounded terrible all the engine check lights came on and the car wouldn’t run correctly. I couldn’t believe that this was the same car. I would not recommend doing any business with this dealership. The owner is a crook. More

I bought a car buy here pay here from them and the odometer and the speedometer stopped working first during the test drive. I was told that a wire came unplugged and I asked them to fix it and they s odometer and the speedometer stopped working first during the test drive. I was told that a wire came unplugged and I asked them to fix it and they said they would. I put down a deposit, went and picked up the car after work and the odometer stopped again, I called and asked that they fix it and they refused, so I cancelled the second deposit check and asked that they refund the first deposit check and void the contract and take the car back. They refused and took the car and never gave me my money back. More

THESE PEOPLE TOLD ME THAT I WAS GETTING A BUMPER TO BUMPER WARRANTY ON MY 2004 CADILLAC DTS. I SIGNED THE PAPERS. WHEN I RECIEVED THE WARRANTY CARD IT WAS ONLY FOR DRIVE TRAIN. I WENT BACK TO THEM A BUMPER WARRANTY ON MY 2004 CADILLAC DTS. I SIGNED THE PAPERS. WHEN I RECIEVED THE WARRANTY CARD IT WAS ONLY FOR DRIVE TRAIN. I WENT BACK TO THEM AND THEY ACKOWLEDGE THEY MADE AN ERROR AND THEY WOULD FIX IT. THEY SAID WOULD HAVE TO WAIT FOR A NEW WARRANTY CARD. AFTER WAITING 45 DAYS OF SO I INQUIRED AGAIN AND THEY TOLD ME THEY HAVE NO IDEA WHAT IM TALKING ABOUT AND SAID IM NOT GETTING ANOTHER WARRANTY. BE ADVISED THESE CRIMINAL SCOFLAWS USE BAIT AND SWITCH TACTICS TO SELL USELESS DRIVETRAIN WARRANTIES. TO THIS DATE WE HAVE HAD NUMEROUS PROBLEMS WITH THIS VEHICLE AND IT IS NOT COVERED AS ORIGINALLY NEGOTIATED AND PROMISED. More