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Oxmoor Toyota - Service Center

Louisville, KY

4.5
48 Reviews

48 Reviews of Oxmoor Toyota - Service Center

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July 27, 2023

Service is fantastic! See Steve Coffey! I have all of my vehicles serviced here!!! Great Customer Lounge! More

by corymorris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Steve Coffey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 31, 2023 -

Oxmoor Toyota responded

Thank you for sharing your experience with us here at Oxmoor Toyota! We appreciate your business, and we look forward to seeing you again next time!

December 21, 2022

There was some sort of grease or oil left on the front passenger side seat. More

by Stopherkl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Steve Grigsby
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 05, 2023 -

Oxmoor Toyota responded

Please contact me at your earliest convenience so I can learn how we can better assist you. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

Jan 05, 2023 -

Stopherkl responded

Hi Mr. Robertson, to answer your question just make sure that a car is as clean as it was when it came in. The grease mark on the front passenger seat should have been wiped off before I got in my car after having the oil changed. Your service people as well as the customer service person should have noticed it and wiped it off. Thank you

December 20, 2022

Jim Hubert and the rest of the staff at Oxmoor Toyota were very friendly and professional. The dealership, overall, is a very wide open, comfortable, and welcoming place to wait for your car! More

by Ross
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Hubert (5 stars)
Jan 05, 2023 -

Oxmoor Toyota responded

Ross, thank you for trusting us with your vehicle and this incredible review on Jim and our team! Please never hesitate to contact us when we can be of any service to you!

December 19, 2022

The service staff were curious and efficient. I appreciate the quick service. Thank You OXMOOR Toyota. More

by iraqsax
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nik Czzowitz
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bubba
Jan 05, 2023 -

Oxmoor Toyota responded

We appreciate the great review, iraqsax! Thank you for choosing Oxmoor Toyota for your vehicle needs!

December 17, 2022

It's always a pleasure working with Oxmoor Toyota. The waiting room is very modern, spacious, and clean. Nick White kept me up to date on what was going on and how long the service would take to com More

by BirdieMoe75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick White
Jan 05, 2023 -

Oxmoor Toyota responded

We are glad to hear of your great experience with Nick and our team here at Oxmoor Toyota! We look forward to seeing you again next time.

December 14, 2022

Service was nice, waiting room very modern and spacious. Jim Hubert did a nice job keeping me informed about my vehicle. More

by Sharpie41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Hubert
Jan 05, 2023 -

Oxmoor Toyota responded

We are glad to hear of your great experience with us. Thank you for choosing Oxmoor Toyota for your vehicle needs!

April 28, 2022

My experiences with this service department is that they are unscrupulous. Such behaviors start at the top and filter down to the service reps that deal directly with customers. Shady business, this one. More

by Avoid
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Kelly Wheeler
1.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Coffey
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022 -

Oxmoor Toyota responded

Please contact me at your earliest convenience so I can learn how we can better assist you. Best Regards, Gabrielle Robertson Marketing & Social Spokesperson grobertson@oxmoorautogroup.com

March 04, 2022

Ryan Cobb was extremely helpful! I had a great experience and everyone was very efficient and kind. More

by Hannah
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Cobb
May 03, 2022 -

Oxmoor Toyota responded

Hi Hannah, we appreciate the great review on your salesman, Ryan Cobb! Congratulations on your new vehicle and thank you for choosing us for your vehicle needs!

December 01, 2020

If I could give less than one star I would. I took my truck in to get an estimate on services. When the tech called me back I was addressed condescendingly and made to feel as though there was no room in More

by consumerreview40211
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Walker
January 02, 2020

Had an oil change done during scheduled service. They tend to either "weld" the drain plug or filter on, or both. You will NOT be able to get them off yourself without pneumatic tools. The oil filter gas More

by never again
Recommend Dealer
No
Employees Worked With
Steve Coffey
1.0
This rating includes all reviews, with more weight given to recent reviews.
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