Oxmoor Toyota

Helpful and courteous service. Good with addressing my concerns and prompt with replies. Would recommend. Good with addressing my concerns and prompt with replies. Would recommend. More

The “Product Specialist” Joseph was congenial and eager to please. So was the internet sales specialist, insurance lady and the finance man. I went from test drive to owner in about 3 hours. All around eas to please. So was the internet sales specialist, insurance lady and the finance man. I went from test drive to owner in about 3 hours. All around easy & pleasant experience. I expect service will be the same. More

overall pleasant experience. used cars are at a premium right now so I didn't think I got an incredible deal but they were fairly easy to deal with. used cars are at a premium right now so I didn't think I got an incredible deal but they were fairly easy to deal with. More

I feel that we need to share our recent experience purchasing a used vehicle from Oxmoor Toyota. We purchased a newly traded in 2013 Avalon with very low miles for a 10-year-old vehicle. Everything w purchasing a used vehicle from Oxmoor Toyota. We purchased a newly traded in 2013 Avalon with very low miles for a 10-year-old vehicle. Everything went smoothly with the test ride and the presentation of the vehicle by our salesman was as you would expect … “this is a great car; nothing is wrong with the car, and it’s been through our 120-point inspection process” and we were told that the owner of Oxmoor Toyota will not mess with selling a used vehicle if there is anything at all wrong with it. This vehicle was listed as an internet special and the ad on the internet included a number of pictures (17 total) showing the condition of both the exterior and the interior of the vehicle with the final picture being a snapshot of the instrument cluster showing the Low Tire warning light (TPMS) being illuminated on the dash indicating that there was a problem either with one of the sensors or one of the tires was low on air. So, when we arrived and looked at and drove the vehicle the light was not on. I assumed that this TPMS problem had been fixed and we neglected to ask about it. Hindsight tells me that their service department likely was able to temporarily reset the sensor(s) to the point that it would not come back on for 15 or 20 miles, conveniently long enough for a test ride. Purchasing the car went smoothly and my wife paid cash for the car. On her drive home the TPMS light came on which she informed me of as soon as it was parked in our garage. I immediately researched the issue and determined due to the light flashing and it not being able to reset that the problem was that one or maybe more of the sensor’s batteries had died. We called our salesman and explained the situation and after a couple days he was able to get with the used car manager who said that they would not fix the issue as “it was not a safety concern.” Not a safety concern? A low or flat tire isn’t a safety concern. Really? This was then followed with something to the effect that they would help us out by replacing the faulty sensor at “their cost” to help us out. We then asked what they would charge for the part and the response was that the sensor was $200. I called a local tire shop near our home and asked what they charge for a sensor for the vehicle, and they responded with $50.00 apiece. A search of Rock Auto showed that they had several different brand sensors ranging from $31.00 up to the $50.00 range. Now at the end of the day we did purchase the car “as-is” with no warranty, but I thought it was worth sharing our experience to show how this multimillion-dollar car dealership immediately refused to make this right after they got our cash. We have owned five Avalon’s in the last 18 years, so we are loyal Toyota consumers. Oxmoor Toyota will not be seeing any return business from us. More

I cannot say enough about the professionalism and courtesy of the salesman who waited on me. He was very patient and answered all my questions about the auto that I was interested in. I feel that E courtesy of the salesman who waited on me. He was very patient and answered all my questions about the auto that I was interested in. I feel that Ed (Ivan) is an asset to Toyota and he made my experience buying a car most pleasant. More

Although we didn't make a deal, it was a good experience. The salesman was unlike no other, not overbearing and pushy. Josh McMannis did a great job trying to put a sale together. The salesman was unlike no other, not overbearing and pushy. Josh McMannis did a great job trying to put a sale together. More

Didn't really intend to purchase a new truck the day I went into Oxmoor Toyota, I was mainly interested in driving different models to determine which model fit my needs best. Camden Peters and Andy Norto went into Oxmoor Toyota, I was mainly interested in driving different models to determine which model fit my needs best. Camden Peters and Andy Norton were my sales associates and they absolutely made every effort to answer all my questions and help me in my decision making process all they could. Camden Peters was very good at keeping me informed, and getting back to me very quickly with answers to questions I had after the sale. Everyone I encountered at the dealership was very courteous and very helpful. I am very pleased with my new truck and look forward to being a long time Oxmoor Toyota customer for sales and service. More

First time I went to go look at the truck I could not get any help as the salesman all stood up by the building, watching me and my wife look at vehicles. Had to go back up the next day just to see inside th any help as the salesman all stood up by the building, watching me and my wife look at vehicles. Had to go back up the next day just to see inside the vehicle that I wanted to purchase since it was the only one within 500 miles. This was after sending an email, stating that I couldn't believe that not one salesman would leave the shaded area to sell a car. After asking for a purchase order a nice young lady did send it so I can go get a check from the bank. The paperwork process was a complete disaster. I was passed around to three different finance guys which in return screwed my paperwork up. Five days later, I received a phone call stating that I owed more money because they screwed the paperwork up so I had to go back to the bank and get more money out and go pay it. I had to take the truck over to the service department the guy there was rude because he wanted to leave because he had to be somewhere but the actual service department repaired the tire so they get a good review. More

Internet sales team was very helpful and essentially sold the vehicle. On-site sales staff made mistakes on the accounting "out the door price" agreed to through internet sales but those were corrected. Pr the vehicle. On-site sales staff made mistakes on the accounting "out the door price" agreed to through internet sales but those were corrected. Promised vehicle delivery timeline updates did not occur while on "in transit" status. More

Logan was so helpful and quick in helping me with what I needed.It was great.. needed.It was great.. More