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Oxmoor Toyota
Louisville, KY
697 Reviews
Oxmoor Toyota is the area's largest Toyota dealer, boasting over 400 new vehicles and the largest inventory of Tacoma and Tundra trucks in the tri-state area. We have nearly 1,000 used vehicles to choose from scanning all makes and models, with Certified Used Vehicles always available as well.
Oxmoor Toyota has factory-trained technicians that will service your Toyota vehicles for repairs, scheduled maintenance, oil changes, tire rotations, brake service and much more. This state-of-the-art facility is located in Louisville, KY, and their highly experienced staff is ready to take care of your Toyota service needs. The Oxmoor Toyota parts department also located in Louisville, KY, has a large inventory with thousands of Toyota parts, including oil and air filters, to meet your vehicle needs.
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This rating includes all dealership reviews, with more weight given to recent reviews.
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Trade-in Experience
Purchase Time
Finance Experience
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Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 9:00 PM
Sunday 12:00 PM - 6:00 PM
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Showing 697 reviews
January 12, 2011
I was in the market for a new small SUV/Crossover style vehicle and was considering several makes and models, including a RAV-4. I visited Oxmoor Toyota and while my inital salesperson was friendly, and pr vehicle and was considering several makes and models, including a RAV-4. I visited Oxmoor Toyota and while my inital salesperson was friendly, and promptly got me a RAV-4 to test drive, my issues began when I asked for the best price they could sell the vehicle to me. My salesperson came back, not with a price but with a payment...the sticker on the RAV 4 I test drove was around $24,000 and I knew with my good credit I would qualify for the 1.9% for 60 months that was currently being offered...that should have put my payment around $450 per month, even if they didn't come down off the sticker price. Instead, they told me they could offer me the "GREAT DEAL, with $1200 down, $496 per month for 60 months" What?? That puts the price of the vehicle around $30K if it's at 1.9% interest. I specifically asked for the purchase price, not the payment...any idiot knows never to shop by payment. My salesperson then went and got his boss, the sales manager, who can best be described as a "typical" car salesman. Spoke fast, tried to sell me on a payment, blah blah blah. I offered $22,500 he finally agreed to $23K. The clincher was when I questioned how they came up with the original payment, what was the purchase price on that, because I had already calculated it to be close to $30K and his reply was "Oh, you've done your homework, huh?" Yes, I may be a young woman but I am college educated and this is not my first rodeo...and their dealer fees to process paperwork was $800. Made the "free" tv they offered not so free after all, and confirmed my belief not to shop at most big-city dealerships. I will never do business with Oxmoor Toyota, or even consider them when shopping for a vehicle again. I guess they can afford to offend a few potential customers because of the large market they serve. More
by sbiggin
Employees Worked With
Sales Manager
May 25, 2010
We went here all the way from E Town because they had the best selection of used Prius' and I truly had my heart set on one. We went through the used car lot and James showed us all the options they had and best selection of used Prius' and I truly had my heart set on one. We went through the used car lot and James showed us all the options they had and we wanted a 2007 with not too many miles. My husband doesn't have great credit, but it's not horrible either, and they worked very hard to get us the deal we needed. We offered to go of an older model Prius if needed to work out the deal, but instead of doing that, and taking the easy way out, they got us in the car we really wanted and loved. They even had a room with cartoons on for my two young boys to watch and run round without running or climbing into the cars on the floor. (Not that they complained when they did!) It felt great buying a car from great people. And getting the car of my dreams didn't hurt either!!! More
by CrisMandiy
Employees Worked With
James Himel
March 30, 2010
The salesman who assisted me, Rasheen, was very unhelpful. As someone desiring to purchase a new/gently used car costing around 10-14,000, I wanted to see my options. Instead of taking time to wo unhelpful. As someone desiring to purchase a new/gently used car costing around 10-14,000, I wanted to see my options. Instead of taking time to work with me, this salesman was pushy and reluctant to let me test drive more than one vehicle. Further, after I went inside to speak with a different salesman, his superior Tom Jesuskaitus was very rude and condescending. I will not return to Oxmoor even to purchase oil. More
by Maurice Jones
Employees Worked With
Rasheen, Tom Jesuskaitus
December 24, 2009
The salesman was great when trying to sell us a car. he found the car we wanted and got it for us at a fair price. it came with a 90 day warranty and that's where things went bad. we took the car home to found the car we wanted and got it for us at a fair price. it came with a 90 day warranty and that's where things went bad. we took the car home to Chicago. In the last 30 days of the warranty we called numerous times to deal with the warranty as 3 major issues were going on. The rear defroster doesn't work. You try driving in Chicago without a rear defroster! The side doors freeze shut and there was a problem with a headlight. We NEVER had a single call returned! The salesman said, he's see what he could do and then ignored us. I sent in my father-in-law to get help b/c he lives there, and he was told, too bad, it's past the 90 days! What a crappy way of handling your customers. It's a great way to ensure no repeat business! More
by jg3129
Employees Worked With
don't remember right now
November 25, 2009
I had been looking for a Toyota FJ Cruiser for months. During that time I checked every dealership within a 250 mile radius several times. I have been in contact with dealerships in Kentucky, Tennesse an During that time I checked every dealership within a 250 mile radius several times. I have been in contact with dealerships in Kentucky, Tennesse and North Carolina. Finally I reached Chris Simpson at Oxmoor Toyota because they had an FJ in stock that was exactly what I was looking for. Unfortunately that one was sold but within a week Chris and the team at Oxmoor had located another one and had it on the lot waiting for me. My famly and I drove up late on a Saturday afternoon, picked up the vehicle and were on our way very quickly. Between Chris and Brandon Beverly everything ran beautifully during the sales process. I would rather take a beating then purchase a vehicle but Chris made sure all of our questions were answered and everything was taken care of. We definitely drove off of the lot feeling great about our purchase. I would absolutely recommend Chris Simpson and Oxmoor Toyota to anyone in the market for a vehicle. More
by dan.collison
Employees Worked With
Chris Simpson
November 24, 2009
Chris Simpson was extremely informed, enthusiastic and willing to help. His genuine personality and attitude made it so very easy to trust him. He took his time helping me so that I didn't feel rushed. Co willing to help. His genuine personality and attitude made it so very easy to trust him. He took his time helping me so that I didn't feel rushed. Consequently, this is the first time I have ever bought a car and NOT felt buyer's remorse the next day. I will never buy a car from anyone but Chris again. Brandon Beverly was also wonderful to work with. His knowledge was evident, but more importantly, he was very patient. He answered all of my questions very thoroughly and he made sure I understood details before moving on to the next topic. Both employees are truly an asset to Oxmoor Toyota. More
by tania852
Employees Worked With
Chris Wheelz Simpson & Brandon Beverly
October 25, 2009
Very pleased with efficiency of internet manager. I applied for credit online, let sales person know what I was interested in and it really saved me a great deal of time. The facility is awesome, my 1 applied for credit online, let sales person know what I was interested in and it really saved me a great deal of time. The facility is awesome, my 10year old daughter loved the game room. Everyone was very nice and willing to answer questions. Overall great experience!!!!!!!!!!! More
by B/L/T
Employees Worked With
3
October 22, 2009
I'm not sure how to explain how remarkable this dealership is...Everything about it is just amazing :) My experience was fast, fun and friendly. Charles Hanson the GM is absolutely the nicest and m dealership is...Everything about it is just amazing :) My experience was fast, fun and friendly. Charles Hanson the GM is absolutely the nicest and most professional person that I have ever encountered in the car business and his boss is a life saver because between the two of them, they did the impossible but getting me a car under difficult circumstances. The actually facility is unlike any car dealer I have ever been to. Very classy and fast service seems to be consistent. The building and the lounge are first class. They have a very solid business over there. I have nothing but good things to say. They set me up and I am grateful for that alone. I am so happy and I would never go anywhere else but there for my Toyota needs...I'm sure there are more good things to say, but right now I'm not sure what else to remark on. If you want a fun and professional car buying experience, go there, they will take super care of you!!! More
by scihighguy
Employees Worked With
Charles Hanson, Will Moberly, Matt Storm, Donna
October 17, 2009
Customer service was not that bad. They answered most of our questions and allowed us to test out their products. Quality work was ok because they told us that we can get a referral check for our friends, h our questions and allowed us to test out their products. Quality work was ok because they told us that we can get a referral check for our friends, however, it has been almost 3 months and they did not send it until we called them. And now it has be over a week since we called and our friends have still not received the check. Friendliness was great at this dearlership because they tried to offer us many things such as food and water. They gave us space when we needed it and most of the time they were all smiles. Overall, the experience was good. It had its ups and downs to it. More
by Kwan
Employees Worked With
Bradly Jones, A-rod
September 22, 2009
Mat Lohuis is the BEST care salesperson I have ever done business with. He is honest, pleasant, hard-working, and considerate of other people's time. This has been a turn-around for me in regard to this kin business with. He is honest, pleasant, hard-working, and considerate of other people's time. This has been a turn-around for me in regard to this kind of transaction. I have purchased eleven (11) vehicles in my lifetime. I have come to believe that car salespeople are less than truthful and difficult to work with. Well, Mat Lohuis changed my belief system! If you are in need of a vehicle, I highly recommend you seek out Mat Lohuis as Oxmoor Toyota in Louisville, Kentucky. You will have a wonderful transaction experience! I love my car -- a red 2010 Toyota Camry. It was a smart decision for me and I am very happy that Mat Lohuis was the person responsible to help me with the transaction. More
by NMaginnis
Employees Worked With
Mat Lohuis
