Oxmoor Toyota

Tyrone is the Sales Consultant that stood out among those I talked to over a 3-4 day period. I initially wanted to test drive a Highlander but was unable to because of a dead battery. No one followed up wi I talked to over a 3-4 day period. I initially wanted to test drive a Highlander but was unable to because of a dead battery. No one followed up with me, however, I called a couple days later, left a message, and received a return call from Tyrone. After telling him what had happened, we set up an appointment and he assured me he would have the Highlander ready to drive. I really appreciated Tyrone's focus on customer service and desire to do whatever was necessary to help me select the right vehicle for my family. Three weeks later, I called looking for a CD I thought was left in the trade-in vehicle and Tyrone was just as polite and helpful at that time. Great customer service from Tyrone!! More

Corey Morris was an absolutely laid back, no pressure sales person..I came in to look at tacomas and left that day knowing I would go back to buy from Oxmoor Toyota....Terry Boardman was also great to wo sales person..I came in to look at tacomas and left that day knowing I would go back to buy from Oxmoor Toyota....Terry Boardman was also great to work with on the finance side...Steven Coffey in service was very cordial and made me feel I was the only customer he had at that time..No other dealer in the city would come close to the deal on this truck...Lauren in finance got an interest rate that was cheaper than my credit union...thanks Oxmoor Toyota for an incredible buying experience More

Tyrone was very friendly and informative. We were there several hours with a 5 and 6 year old who were very bored but Tyrone accomidated their needs to the best of his ability. Tyrone got us a great deal o several hours with a 5 and 6 year old who were very bored but Tyrone accomidated their needs to the best of his ability. Tyrone got us a great deal on our beautiful camry! I wold definetly recommend Tyrone to anyone looking for a fantastic dealer! More

I am a long time Honda owner having purchased 7 new Hondas in a row and I told the salesperson, Chris Moore that he would have to convince me to buy a new Toyota over a Honda and he did his job. I lov Hondas in a row and I told the salesperson, Chris Moore that he would have to convince me to buy a new Toyota over a Honda and he did his job. I love my new Camry. Chris was rather new at his job but he and James took the time to work with me and provide me with the best possible deal. There was no high pressure sales tactics. They dealt with me and made me a new Toyota owner. They and the entire Oxmoor Toyota team were exactly what I was looking for in a dealer and I would not hestitate to recommend them to anyone. More

While searching for a used vehicle we had been to every dealership in Louisville. We decided to try Toyota at the end of the day for our last stop. It was 8:00 pm when we arrived. Vadim Tolstykh was the fi dealership in Louisville. We decided to try Toyota at the end of the day for our last stop. It was 8:00 pm when we arrived. Vadim Tolstykh was the first to help us; he showed us a few vehicles before showing us the used 2009 RAV-4, which we took on a test drive with him. During the test drive, Vadim was very informative, knowledgeable, and a pleasant person to have riding with us. After the test drive we decided to see what kind of deal we could get on the vehicle. Vadim brought his associate over to help us see what we could get the vehicle for. Unfortunately I cannot recall what the gentleman’s name that helped us was, but he was great, we really appreciated how he treated us, and would like for him and Vadim to both be recognized for their customer service. After quite a few tries we came to an agreement on price for the vehicle, and loved the deal that we were able to work out. We did not leave the dealership till 10:45 pm, the whole while Vadim and his associate continued to reassure us that it was no problem for them to stay, because they really wanted us to be happy with our purchase. We cannot say enough how appreciative we are for the service we received from both of these gentleman. We love our new car and could not be happier with the deal and the service we received. Due to our experience we will continue to recommend all of our friends and family to visit Oxmoor Toyota first when searching for a new or used vehicle. Best customer service we had received all day and from any other dealership! More

The customer service here was EXCELLENT and my salesman mr.chaney was a wonderful guy. All staff was very helpful with helping me find the perfect car as well as keeping the payment in my price range. I w mr.chaney was a wonderful guy. All staff was very helpful with helping me find the perfect car as well as keeping the payment in my price range. I will definitely recommend Oxmoor Toyota to anyone looking to purchase a new car! More

Great salesman! Class Act! Would return or suggest him to anyone - class act! No high pressure and helped us after the sale with features of our new car. to anyone - class act! No high pressure and helped us after the sale with features of our new car. More

Overall my experience was wonderful. Tyrone and Robert were very professional and assisted me through the entire process. I have to say I did not feel the high pressure some dealerships force on customers were very professional and assisted me through the entire process. I have to say I did not feel the high pressure some dealerships force on customers. I am very pleased with the quality and value of my purchase. I intend to return Oxmoor Toyota and give them another opportunity to earn my business in the future. More

The experience we had purchasing our new Prius at Oxmoor Toyota was better than one could hope for. We worked with Cory , who was very receptive to what we were looking for, and had a "no BS" approach w Toyota was better than one could hope for. We worked with Cory , who was very receptive to what we were looking for, and had a "no BS" approach which I sincerely appreciated. I am the type of buyer who does enough research beforehand to know almost exactly what I want by the time I head to a dealer. Cory picked up on this and didn't make us go through the standard sales tactics. Thanks to his straightforward attitude and honest answers, we were in and out of the dealership in about 2 hours (which included the time to test drive, trade in our car, negotiate, and sign all the papers!) with exactly what we wanted at the price we wanted to pay. RJ talked us through all of the paperwork in the business office and made everything clear to understand. We were offered several "add ons" such as an extended warranty, additional insurance coverage, and the exterior/interior protectant, however at no time did he pressure us to purchase any or all of these packages. This process was so much different than what I remember my last car buying experience to be. Not only will I be referring friends to Oxmoor Toyota in the future, I plain going back within a year to replace my wife's car with another Prius! I did not have any interaction with the maintenance department, however I plan on returning to update this review after my first couple of Toyota Care inspections at 5,000 and 10,000. More

Despite the fact that -two years ago- I had a very bad experience with sale persons AND a manager who made me -at that time- give up a car, I came back to Toyota this week because I wanted a specific car experience with sale persons AND a manager who made me -at that time- give up a car, I came back to Toyota this week because I wanted a specific car from Toyota website (Toyota Yaris LE, 5 doors 2012). Overall my experience was great and much better I was expecting. What I expect when dealing with a sale person: - No pressure !! - Intelligence - Knowledge about the car and the sale process - Able to find an answer to my questions - Respect of what I want and of my time - Comprehension and politeness despite my accent (foreigners are often mistreated and not taken seriously) - Smile even though I am slow to take a decision - Time to deal with my expectations - On time to appointment - Open minded enough to make a deal advantageous for both of us - Still smiling and available after I signed the deal - Make the whole process smooth and easy for me - Give option (not obligation) for financing - Take care of my car insurance transfer I worked with DENNIS EDLIN (sales and leasing consultant) and I found most of the qualities for a sale person that I listed above. Very SMILING, FRIENDLY (always good to get some fresh water); he took time to wait for my male friend to join us when the time to talk about numbers arrived, PATIENT while my mind was going back and forth between two cars, OPEN MINDED enough to understand my strong accent, ON TIME for our appointment, I did not feel the high pressure that some dealerships force on customers…. For the payment – Robert Jaggers- took care of all the papers. He explained me the option for financing and other possibility for warranty extension, very friendly and smiling too. I finally had to care about my car insurance transfer by myself. It would have been nice if he had faxed the VIN to my insurance directly. I got the car after my bank and Robert took care of getting the letter of credit. They make the sale easy on me. After the sale, Dennis took care of preparing my car (clean, full gas…), took time to explain me all the main functions of the board in the car (cruise control, stability control, lights, audio, mirrors, locks…), and all the warranties, he asked someone to install the Bluetooth connection between my Yaris and my iPhone (very nice person too, very fast and smiling)… Overall, there is a good customer service from sales person to financing. They clearly work to make the best impression on customers. I am very pleased of my purchase. Yaris is a great car! I discovered in the manual of the car some options that were not discussed during the sale but make the Yaris even more attractive! More