Oxmoor Toyota

Was greeted by Corey with a friendly attitude when we arrived. Corey then introduce us to Matt. Corey explianed the features of the Avalon to both us, and took us on a demo. ride. We then did our dealing arrived. Corey then introduce us to Matt. Corey explianed the features of the Avalon to both us, and took us on a demo. ride. We then did our dealing with both of them and came to an ageeable conclusion. Both these gentlemen made us feel good about the overall transaction. Steve who did the paperwork presented himself very well. More

Had an accident a few days ago and my care was totalled. I searched on AutuTrader and found a good used car for the pice I was looking to spend at Oxmoor Toyota. Cory Morris was our salesman and was terrifi I searched on AutuTrader and found a good used car for the pice I was looking to spend at Oxmoor Toyota. Cory Morris was our salesman and was terrific. He was not pushy at all actually quite the opposite in his sales approach which is genius in my opinion because the minute a salesman gets pushy I walk. He was that way, we haggled a bit and I feel like I got a very fair deal. Couldn't have been a better experience. Seriously and this is from a guy that has had both good and awful experiences. This was great and I would go to him and Oxmoor Toyota again. They have my business and more importantly for them they have my word of mouth business, and my mouth gets around. Thanks to all the staff and what a day, I actually had a pleasant car buying experience. How often do you get to type that? It was good enough for me to take the time and actually write this so that should say enough, I barely left a finger especially if I don't have to. Props again for the great experience.... More

We had been searching for a very specific Toyota truck for approximately 18 months. We finally found it via the internet and began a conversation (via phone and email) with Tyrone Cottrell. Tyrone was r for approximately 18 months. We finally found it via the internet and began a conversation (via phone and email) with Tyrone Cottrell. Tyrone was responsive to our requests for information and pictures of the truck. Based on our conversation and pictures we felt we had found the truck for us. But because we live south of Atlanta and the dealership is in Louisville, Kentucky, we were apprehensive about travelling that far to purchase a vehicle sight unseen. We were able to strike a deal over the telephone and Tyrone emailed the necessary documents to secure our financing with our local credit union. We booked our flight and flew to Louisville. Tyrone picked us up at the airport and drove us to the dealership where the truck was waiting - exactly as presented via photos and email. I must say we were nervous about buying a vehicle this way, but Tryone made the process very smooth. He was responsive, he did what he said he would, and there were no surprises. I would absolutely recommend Tyrone Cottrell as a saleman to anyone looking to purchase a new Toyota, even if you live 500 miles away! More

I received great service from Mr. cottrell. He was very patient with me. I have to say he pulled a rabbit out of his hat for me. patient with me. I have to say he pulled a rabbit out of his hat for me. More

From beginning to end Tyrone Cottrell was a man of his word. Called and e-mailed with info I was seeking. Very prompt in getting back with info. Worked very hard for me with management about pricing. Fir word. Called and e-mailed with info I was seeking. Very prompt in getting back with info. Worked very hard for me with management about pricing. First man I saw at dealership and the last as I drove off in my brand new 2012 XLE Camery. Would be proud to tell others about this salesman and my Toyoto experience. Pem Cornell More

The overall experience I had was wonderful. Corey was so helpful and went above and beyond to help me however he could. He made sure I found what I was looking for and did his best to make me happy with my helpful and went above and beyond to help me however he could. He made sure I found what I was looking for and did his best to make me happy with my purchase. More

Tyrone was very friendly and positive. He wanted to make sure that we had a positive experience (which we certainly did). He got us a great deal on the Toyota Matrix. I would recommend Tyrone to anyone wh sure that we had a positive experience (which we certainly did). He got us a great deal on the Toyota Matrix. I would recommend Tyrone to anyone who shops at Oxmoor Toyota More

I want to thank Tyrome for his patience and persistance in helping my wife and I purchase a new Matrix, Tyrone went beyond the normal. Thanks for making thiis purchase a good experience. in helping my wife and I purchase a new Matrix, Tyrone went beyond the normal. Thanks for making thiis purchase a good experience. More

I came to Oxmoor Toyota on Sunday afternoon to test drive potential vehicles with low gas mileage, an affordable payment, and a large enough cargo space to accommodate working out of the vehicle. I was assi potential vehicles with low gas mileage, an affordable payment, and a large enough cargo space to accommodate working out of the vehicle. I was assisted by a very sweet and new employee to this dealership (Daniel) . He worked with me and I began to seriously consider the Toyota Yaris. He began the financial inquiries regarding trade in values, down payments etc. in an effort to determine the monthly payments. On several occasions I indicated that I needed time to consider this purchase, that I wanted to "go home and sleep on it", that I wanted to research this car on consumer reports, and that I was concerned that there wasn't enough trunk space for my work materials. Daniel kept reminding me that it was a great car at a great price with low mpg.... Which was very accurate. However, those factors did not address my concerns regarding the cargo space required for my job! I felt like I was on a roller coaster! I mentioned my reservations again as the roller coaster continued into the financing and purchase of the car. I didn't know how to stop the process and felt like I wasn't really being heard. I began emptying my work materials out of my SUV and transferring them into the Yaris. What used to fit in the trunk of my car was now filling the entire trunk of the Yaris, the back seat and the floor behind the front seats. I again voiced my concerns and went further to inquire "what happens tomorrow when this car does not meet my work needs?" -as it was plainly obvious there was not enough space to work from my car! Daniel assured me that "they" wanted me to be happy with my purchase, to call him and they would work with me. While this was reassuring, I truly drove off the lot, already with buyers remorse. I was sick to my stomach! This was my first new car purchase, and I think I just wasn't heard. That night and the next day I tried to rearrange my belongings in the car to no avail. I called Daniel and he said he would talk to a manager but he was with a customer. He did reassure me again. However, when I didn't hear back from him that night I was very upset and concerned. The next day after work, I immediately drove to the dealership and Mr. Tyrone Cottrell heard my story and said customer satisfaction was of most importance, and he would do whatever it took to make things right. While I was initially uncertain, Mr. Cotttell kept his word and worked with me in finding a car that truly met my needs. He said that it would be "right" this time and I was encouraged to take as much time as I needed to make a choice/ decision. He said the process would not be rushed or pressured, and if it took returning several times that it would be fine. Needless to say, he and Carolyn helped me find the perfect vehicle- a Scion XD. While it did take several days to complete the process (I finally drove my car off the lot on Thursday night) it was well worth the wait. Tyrone and Carolyn listened and heard me! They were professional and personable. It didn't hurt that they both had a great sense of humor to help get through some of tough spots. In addition, Steve in financing explained everything clearly and thoroughly. While my initial experience left me frustrated and upset, The end result was more than I could have asked for. I will absolutely recommend Oxmoor Toyota in the future. I do believe that customer satisfaction is their true priority!! More

Tyrone was a great salesperson to work with. Great attitude and very helpful. I would certainly recommend him to anyone interested in purchasing a vehicle. attitude and very helpful. I would certainly recommend him to anyone interested in purchasing a vehicle. More