Oxmoor Toyota

They did a great job from start to finish with my purchase. Customer service was great and all questions were answered. purchase. Customer service was great and all questions were answered. More

I had to give one star because it wouldn’t let me do the review! It was a very bad experience. I will say that Joe Deitz was very apologetic about the whole ordeal. We saw a picture on Oxmoor Toyota’s page review! It was a very bad experience. I will say that Joe Deitz was very apologetic about the whole ordeal. We saw a picture on Oxmoor Toyota’s page but it didn’t have any pictures so when we came in we asked if we could see the car and Joe said, let me go find where it is! So when he came back, he said, it’s up on the rack being inspected. So we said, as soon as it comes off the rack could you give me a call so I can come back and look at the car. He said, let me go check! So when he came back he was with the manager and he said, hi you can call me Bubba! He then said, I can make you a deal because this car will be gone! Then he went into telling us he told his friend about getting the car for his daughter. I wished his friend would’ve gotten the car! He said, if you fill out the papers like you’re buying the car then that way I can hold it for you! The deal is if it passes inspections, you have to buy the car! If it fails you are out of the contract. He said, all of our cars go through an intense inspection. We filled out the papers on the car and Easy Care on December 2, 2023! The car passed inspection so we picked it up on December 7 of 2023. I fell in love with the car until about a little over a week it started smoking real bad. so I sent a message on December 20, 2023 and finally got a response on December 27 of 2023. They told me to take the car to a dealer. So we took it to Collins Nissan! We couldn’t get the car in until January 9th 2024 because of the holidays. They called us and said, that the engine had sludge in it, and it had two recalls!Then they said, it would be 22,000 to fix the engine and transmission and they were waiting for easy care to come and give them an answer! Easy Care said, they don’t cover sludge! So we told Oxmoor Toyota that we were bringing the car back to get our money back!We paid $16,770.44 and only got back 15,443.86 and was short, 1,326.58. So I basically didn’t have a car that whole time except for the little over a week cause we didn’t want to drive the car and cause more problems. The sad part is that manager named Bubba sat at a table across from us and didn’t even come over and apologize! He sent somebody else over to do the paperwork!Then we couldn’t get the check until we got the title to be able to get our money and he never came over and apologize to us. It was like I inconvenience you all but really you all inconvenience us! That car should’ve never left with two recalls and sludge in the engine. I don’t know who does your inspections but they didn’t do a very good job! I lost sleep and got sick. This was the worst ordeal that I’ve ever went through. I will never ever buy a car from Oxmoor Toyota. We should have gotten all of our money back because this is the first time we’ve bought a used car a felt comfortable going through a dealership! More

Efficient, good price excellent service! It took a while to receive this auto but it was worth the wait! I had various opportunities to purchase this auto from another dealer but this dea It took a while to receive this auto but it was worth the wait! I had various opportunities to purchase this auto from another dealer but this dealer was the first in line. More

LOVE my 2017 Toyota 4Runner! Oxmoor Toyota ROCKS! From Melissa (Internet Rep) to Joseph Teakle (Sales Consultant) & Logan Devine (Finance Mngr)...BOOM!!! Oxmoor Toyota ROCKS! From Melissa (Internet Rep) to Joseph Teakle (Sales Consultant) & Logan Devine (Finance Mngr)...BOOM!!! More

William Adreo took great care with us in upgrading our lease to a Grand Highlander Platinum Hybrid lease. We were in and out in less than 3 hours and very happy with the service level and the new vehicle lease to a Grand Highlander Platinum Hybrid lease. We were in and out in less than 3 hours and very happy with the service level and the new vehicle. More

Salesman Labed was excellent and extremely knowledgeable. Michael was Al very professional in finalizing paperwork. I’d highly recommend them. Michael was Al very professional in finalizing paperwork. I’d highly recommend them. More

They were very helpful and upfront with all our questions, ready to meet all our needs, thank you Cory Morris!! questions, ready to meet all our needs, thank you Cory Morris!! More

Sales person was great. No pressure, no stress. Easy to work with. Would recommend for anyone looking for a vehicle No pressure, no stress. Easy to work with. Would recommend for anyone looking for a vehicle More

The dealership is a nice place and they had what I wanted in stock but not the color. Wanted an extra 2,500 to get a car that was already on the way to hold it for me. The finance guy pushed the paperwork th in stock but not the color. Wanted an extra 2,500 to get a car that was already on the way to hold it for me. The finance guy pushed the paperwork thru very fast and then put it all on a flash drive for me to review when I got home. Problem is nothing was on the flash drive. I called and left messages but no reply until late the next day. The guy was off Friday so someone could have called me and just let me know. I know what I was supposed to pay for the car, but I don't know if that is what is on the finance papers. I had to take my dad to the hospital so they push it thru really fast and skipped the part where they had the details of the prices. The sales guy was very polite and worked to get things rolling quickly. What they offered on the on-line offer was bogus however and the car was several thousand higher than what the offer was on the online offer. More