Oxmoor Toyota

Oxmoor Truck purchase My wife and I were very impressed with the patience and flexibility of our sales rep. We exchanged figures on prices for nearly 2 hrs and were ultima My wife and I were very impressed with the patience and flexibility of our sales rep. We exchanged figures on prices for nearly 2 hrs and were ultimately happy with purchase of our new Tundra. I appreciated that the sales rep took my child to a play area to keep him occupied while my wife and I were preoccupied with the mgr trying to figure out numbers. Overall great experience. More

Great sales process, terrible service after sale We purchased a one year old pre-owned vehicle from Oxmoor Toyota (18,000 miles). We live an hour and a half from the dealership so most of our communi We purchased a one year old pre-owned vehicle from Oxmoor Toyota (18,000 miles). We live an hour and a half from the dealership so most of our communication was via email and phone before we saw the vehicle. When we made the trip to see it in person we were a little disappointed with the condition not exactly matching what we were told over the phone, however they worked with us and made up for that through price negotiation. Overall, the sales process was efficient and pleasant. We left the dealership very happy with the process and our purchase with a few follow up issues to take care of with the dealership after the sale was complete (missing key, floor-mats, and exterior trim piece). Unfortunately, once we left the dealership it was nearly impossible to get ahold of anyone. It was like pulling teeth to get a response from anyone there to work through the issues. We tried the salesman we worked with, his supervisor and one step above that. After two months they have taken care of the missing key and a very small portion of what was supposed to be a simple fix for the trim piece. The issue is we were told it just needed to be adhered again, but when we took it to our local dealership they said the piece was bent and there had been some kind of impact to the back of the car affecting the bumper as a whole. What should have been a marginal (under $100) fix ended up over $500 and Oxmoor was unwilling to take care of it. We understood it was a used car but when this issue was found within a week of purchase it seemed to us they should have backed the quality of their vehicle more than what they were willing to do. We were also told the missing floor-mats were our responsibility because it wasn't discovered they were missing until after we had purchased the car. Again, if we had purchased a much older or less expensive vehicle those kinds of things would be more understandable but we were disappointed with the post-sale service for a $30,000 purchase. More

GREAT purchase experience Due to my husband's health issues I needed to leave my job. So, due to this reduction in our income the payments on my Toyota Tundra truck were becomi Due to my husband's health issues I needed to leave my job. So, due to this reduction in our income the payments on my Toyota Tundra truck were becoming too much to handle. We went to Oxmoor Toyota and talked with Tyrone Cottrell concerning our circumstances. Mr. Cottrell was VERY understanding concerning our circumstances and worked with us to obtain a lower priced vehicle which also lowered our monthly payments. Mr. Cottrell was very knowledgeable about their inventory and with his assistance we were able to purchase a 2015 RAV4 SUV. Mr. Cottrell's friendliness and willingness to do whatever possible to help us was GREATLY appreciated. I would HIGHLY recommend Mr. Cottrell if you are looking to purchase a vehicle. More

Shawn Prentice - BEST service technician I have purchased 4 vehicles over the years from Oxmoor Toyota. Whenever I take my vehicle in for regular maintenance I ALWAYS ask for Shawn Prentice. I have purchased 4 vehicles over the years from Oxmoor Toyota. Whenever I take my vehicle in for regular maintenance I ALWAYS ask for Shawn Prentice. Shawn treats us like family. He is VERY knowledgeable, friendly, and gives it to you straight. He is very willing to answer all my questions. Service is promptly completed. I will always have Shawn as my service point of contact. He is the BEST service person I have EVER encountered. More

They really impressed a picky engineer Jordan, our salesman, was very pleasant, enjoyable to talk to, and accommodating to our family. We purchased a 2011 Chevrolet Traverse AWD LTZ. They Jordan, our salesman, was very pleasant, enjoyable to talk to, and accommodating to our family. We purchased a 2011 Chevrolet Traverse AWD LTZ. They had very competitive advertised pricing even to Private Party pricing through Kelley Blue Book (my verification) and to all listings within 150-200 miles (thanks for the info Evan [and I also verified]) and even added a 3 year / 36,000 mile bumper-to-bumper warranty at what came out to no extra cost (because it qualified me for a lower interest rate where interest savings and fee reductions almost completely paid for the warranty [and even the initial higher interest rate was still competitive with my Credit Union]... note that the extended warranty does have a $100 deductible unlike factory warranties) - Steve in financing was very helpful showing me the numbers (I'm a numbers guy) comparing the two warranty/rate scenarios... he was also very pleasant to talk to. More

Cory Morris - True Professional We purchased a used Tacoma from Oxmoor Toyota in late-December 2014. Our sales professional, Cory Morris, was outstanding! Drawing on over 20 years o We purchased a used Tacoma from Oxmoor Toyota in late-December 2014. Our sales professional, Cory Morris, was outstanding! Drawing on over 20 years of sales experience, he was friendly and helpful from the moment we walked through the door until the moment we drove off the lot. He exhibited a great deal of knowledge regarding the vehicle we purchased and the sales process. I would strongly recommend Cory to anyone searching for a new or used vehicle. Thanks Cory!!! More

service The best customer service I have ever had. This includes any kind of retail environment. I will recommend this dealership to anyone I know looking t The best customer service I have ever had. This includes any kind of retail environment. I will recommend this dealership to anyone I know looking to buy a vehicle. More

Spectacular !! I worked with Dominick and he was amazing ! He was not there just to sell a car but to make a relationship ! It was the best car buying experience I h I worked with Dominick and he was amazing ! He was not there just to sell a car but to make a relationship ! It was the best car buying experience I had ever had! I feel like I built a bond with him and that if I ever need anything for my car or about my car I could call him without hesitation ! Thank you for making my car buying experience great!! More

Used Van Purchase I would recommend if you are looking for a car, truck or van stop in and talk to Dominick. Great guy, respectful and very straight forward. I was lo I would recommend if you are looking for a car, truck or van stop in and talk to Dominick. Great guy, respectful and very straight forward. I was looking for a vehicle for my wife and he made the shopping experience a pleasure. Previously stopped at a couple of other dealers only to get the cheesy salesman routine. Dominick is the reason I will go back to Oxmoor Toyota when I'm looking to buy my next vehicle. More

Where to Purchase Your Next Vehicle My 2000 Avalon needed $5,000.00 worth of repairs, which was out of the question. I was referred toMr. Tyrone Cottrell. Tyrone and I talked about the My 2000 Avalon needed $5,000.00 worth of repairs, which was out of the question. I was referred toMr. Tyrone Cottrell. Tyrone and I talked about the type of car I wanted, and I finally decided on a 2014 Camry. Tyrone was professional, very well dressed, articulate, but down to earth; very knowledgeable, explained everything in detail about the car and certification,the amount I would pay for the car, the warranty, and my monthly payment. Buying a car from Tyrone was a pleasant experience, not the hassle that I had in the past purchasing a car. Because of my experience with Tyrone Cottrell, I will recommend my friends run to Oxmoor Toyota, and ask for Tyrone Cottrell, when they need a vehicle. David Wheat 02-04-2015 More