Oxmoor Toyota

The salesman was knowledgeable and low-key. The finance manager got us in and out pretty quickly. No surprises. The finance manager got us in and out pretty quickly. No surprises. More

I took my Prius in for an oil change and when I left the A/C didn’t work, nor did the light panel for the A/C, defroster and fan did not light up. It worked fine when I brought it in. I called and talked to A/C didn’t work, nor did the light panel for the A/C, defroster and fan did not light up. It worked fine when I brought it in. I called and talked to my service advisor, Scott Waltrip. He said they didn’t work on the A/C, wouldn’t admit fault, nor would they diagnose the issue without charging me. He finally said they would look at the recording of the service and call me back, but I never heard back. More

Salesman and finance guys were satisfactory . My issue concerns the Oxmoor website description of my vehicle. The website advertisement for this particular car listed several options that were n My issue concerns the Oxmoor website description of my vehicle. The website advertisement for this particular car listed several options that were not included in the vehicle package. I had an hour and a half wait to see the finance guy, so I had plenty of time to review the website advertisement of the vehicle. After I get the vehicle home I learned that it did not have heated seats or the cold weather package. When I contacted Oxmoor they had already removed the ad so I had no proof as to my claim. If you purchase a vehicle there make sure you go over all the options before you sign the paper and physically check the vehicle very closely. Their website has a disclaimer that states not all options may be present More

I genuinely enjoyed my entire experience at Oxmoor Toyota. My sales guy, Joseph, was knowledgeable, thoughtful and thorough. If you are looking at purchasing a Toyota, which you should, the sales spe Toyota. My sales guy, Joseph, was knowledgeable, thoughtful and thorough. If you are looking at purchasing a Toyota, which you should, the sales specialists work with you to make sure you get the best deal possible. More

I had to pay close to $400 dollars for them to take care of the DMV paperwork and they failed to send all the information needed. 60 days later I have to ride around with expired temporary plates and they t of the DMV paperwork and they failed to send all the information needed. 60 days later I have to ride around with expired temporary plates and they tell me they can’t help me. Never again. More

I purchased 4 tires from Toyota for $970 in April of 2023 for the 2010 Avalon. A few weeks ago, I had a flat tire and took it to Oxmoor Toyota, and they told me that a puncture was not covered and it would for the 2010 Avalon. A few weeks ago, I had a flat tire and took it to Oxmoor Toyota, and they told me that a puncture was not covered and it would cost $30 to patch. I didn’t like the idea that I had to pay for a patch with a road hazard, so on principal, I took it to Costco to be patched. Costco informed me that they would not patch it because the sidewall had a bubble and the tire was not safe to be driven on. I took the tire back to Oxmoor Toyota in the hopes that the road hazard warranty would now be honored. Doug Morris was the service advisor. I have had several unpleasant experiences with him in the past, but I just wanted my tire fixed so I dropped it off. Despite having an appointment, he texted me after two hours and 15 minutes to say the tire had been patched. I told him that the tire had a bubble that had been marked by Costco. He told me the technician didn’t mention a bubble and then no longer responded to texts, so I went to Toyota and looked at the tire and there was a bubble in the sidewall where Costco had marked the tire. I talked to Doug, and he said that if the tire wasn’t leaking, it wasn’t covered by the road hazard warranty. I talked to the Service Manager who told me basically the same thing. After I asked if he was seriously going to let me drive away with a bubble in the sidewall, he said that he would jump through hoops to see if he could get it covered. After a bit, he apologized and said that he would fix it and only charge me $44 for mounting and balancing. I don’t mind mistakes and admitting them goes a long way, but this is very disturbing to me. Ignoring the warranty issue, I feel that Toyota failed on several levels: 1. The tire technician failed to notice or inform me that there was a bubble in the sidewall, even though a Costco tech found it, clearly marked it, and refused to fix it because of the danger. 2. The fact that the service advisor would tell me that a bubble wasn’t a road hazard as long as it wasn’t leaking air. 3. Although the service manager ultimately agreed to correct the problem, it was only after I expressed shock and challenged him. I just wonder how many little old ladies are sent packing with unsafe equipment. It should not take 5 trips to a Toyota Service Center to get a tire repaired. I will never spend another nickel at this dealership. More

El servicio la atención que te dan es excelente muy recomendado con la persona que me atendió recomendado con la persona que me atendió More

Quickly helped me select the car I already found online and happily took my money in exchange. and happily took my money in exchange. More

Barry and Joe were wonderful. The car was clean. Barry explained everything I didn’t want to advertise for free and Barry was ok with it. We loved our interaction The car was clean. Barry explained everything I didn’t want to advertise for free and Barry was ok with it. We loved our interaction More

My sales rep (Gerald Blount) was great! I Had a great experience with Gerald and the rest of the team at Oxmoor! I Had a great experience with Gerald and the rest of the team at Oxmoor! More