Oxmoor Toyota

I purchased 4 tires from Toyota for $970 in April of 2023 for the 2010 Avalon. A few weeks ago, I had a flat tire and took it to Oxmoor Toyota, and they told me that a puncture was not covered and it would for the 2010 Avalon. A few weeks ago, I had a flat tire and took it to Oxmoor Toyota, and they told me that a puncture was not covered and it would cost $30 to patch. I didn’t like the idea that I had to pay for a patch with a road hazard, so on principal, I took it to Costco to be patched. Costco informed me that they would not patch it because the sidewall had a bubble and the tire was not safe to be driven on. I took the tire back to Oxmoor Toyota in the hopes that the road hazard warranty would now be honored. Doug Morris was the service advisor. I have had several unpleasant experiences with him in the past, but I just wanted my tire fixed so I dropped it off. Despite having an appointment, he texted me after two hours and 15 minutes to say the tire had been patched. I told him that the tire had a bubble that had been marked by Costco. He told me the technician didn’t mention a bubble and then no longer responded to texts, so I went to Toyota and looked at the tire and there was a bubble in the sidewall where Costco had marked the tire. I talked to Doug, and he said that if the tire wasn’t leaking, it wasn’t covered by the road hazard warranty. I talked to the Service Manager who told me basically the same thing. After I asked if he was seriously going to let me drive away with a bubble in the sidewall, he said that he would jump through hoops to see if he could get it covered. After a bit, he apologized and said that he would fix it and only charge me $44 for mounting and balancing. I don’t mind mistakes and admitting them goes a long way, but this is very disturbing to me. Ignoring the warranty issue, I feel that Toyota failed on several levels: 1. The tire technician failed to notice or inform me that there was a bubble in the sidewall, even though a Costco tech found it, clearly marked it, and refused to fix it because of the danger. 2. The fact that the service advisor would tell me that a bubble wasn’t a road hazard as long as it wasn’t leaking air. 3. Although the service manager ultimately agreed to correct the problem, it was only after I expressed shock and challenged him. I just wonder how many little old ladies are sent packing with unsafe equipment. It should not take 5 trips to a Toyota Service Center to get a tire repaired. I will never spend another nickel at this dealership. More

El servicio la atención que te dan es excelente muy recomendado con la persona que me atendió recomendado con la persona que me atendió More

Quickly helped me select the car I already found online and happily took my money in exchange. and happily took my money in exchange. More

Barry and Joe were wonderful. The car was clean. Barry explained everything I didn’t want to advertise for free and Barry was ok with it. We loved our interaction The car was clean. Barry explained everything I didn’t want to advertise for free and Barry was ok with it. We loved our interaction More

We worked with Joseph at Oxmoor Toyota and it was a great experience. We let him know what we were looking for and he called us when they had something of interest. He helped us get what we wanted and worked experience. We let him know what we were looking for and he called us when they had something of interest. He helped us get what we wanted and worked with us on trade in price. Thank you More