Oxmoor Mazda

I looked for a new Mazda 3 for purchase for my daughter. I found a car and spoke with a car salesman, Josh Quig. The vehicle was advertised at cars.com for $16,900. I asked Josh Quig if we could negotiate I found a car and spoke with a car salesman, Josh Quig. The vehicle was advertised at cars.com for $16,900. I asked Josh Quig if we could negotiate on the price. He said, “Make me an offer and I will take it to his sales manager.” (Joe Conwell) I made an offer of $16,200. Josh Quig left the phone then came back. When Josh Quig came back he let me know his sales manager accepted my offer. Josh Quig and I made arrangements for the car to be set aside. I made arrangements for my daughter to drive to drive about 200 miles Kentucky to make this purchase. She secured a loan from an institution near us. We needed for Oxmoor Mazda to send a bill of sale to our lending institution. However, we found out that when they sent the bill of sale it priced the car at $16,900 instead of $16,200. As soon as we found out this mistake we tried to contact Josh Quig. At that time he could not be reached. We were told he was delivering a car. I asked to speak to the car sales manager. I spoke with Joe Conwell. I asked Joe Conwell why there was a difference in price and explained that there was a mistake. Joe Conwell said he never gave his salesman Josh Quig permission to sell the car for $16,200. Joe Conwell said the car would not be available for this price. But we could buy it for the internet price of $16,900. I asked Joe Conwell if he understood that Josh Quig offered this car to us for $16,200. He said he didn’t know about this. I asked Joe Conwell if he knew how a salesman could make such a money error. Joe Conwell told me he didn’t know how. I asked Joe Conwell if he believed me that Josh Quig offered me the car for $16,200. Joe Conwell didn’t know about that either. Joe Conwell became rather angry and irritated with me, telling me the car was only available for the internet price of $16,900 and he never agreed to a different price. The right hand does not know what the left hand is doing at this dealership. I would not ever recommend anyone to use this dealership to anyone. I feel they were dishonest in sending to my daughter’s lending institution a price different than what we had agreed to. I cannot ever recommend Oxmoor Mazda of Louisville, Kentucky to anyone. More

Was very straightforward with Salesperson when we entered the lot. Said we had a pretty narrow margin that we were trying to fit in with our trade, down payment, and financing. Wanted to see one car and have the lot. Said we had a pretty narrow margin that we were trying to fit in with our trade, down payment, and financing. Wanted to see one car and have our trade evaled and if the numbers weren't right, no big deal we would leave him alone only wasting an hour of his time. Well of course the numbers weren't right, they were way off. So we said no harm no foul, just give us our keys and we can call it a day, only 1.5 hours of time lost. Of course Salesperson was like what can we do, we said looking at what you brought there really is nothing to do, if our trade is that bad we need to go a different route. Just go get our keys, Well then the Real Sales Mgr (playing the part of sales person) comes over and asks us if we would be willing to look at some used. We said sure if you can get them to our paramaters. We look at something else, Gary comes back with some numbers that were still bot anywhere close on the used, (also discovered after looking the car up on-line that with the used car the numbers weren't even giving us a "deal" as they called it). Wanted us to "meet" in the middle of our top limit and their number. Just started getting a really bad feeling at this time (to much shuffling of deck chairs) and decided we were done. Told Gary that we just wanted to leave and to please get our keys (they still hadn't given them back to me even though I had asked each time Gary left his desk). Then they left us standing over at the desk for 15 more minutes. We finally decided to go outside and stand next to our truck, (at this point I was ready to drive off with out the set of keys I left). Then Herb comes out and introduces himself as the Sales Mgr, (which their websites doesn't state) without the keys and asks what up. I explain we are ready to leave and just want our keys. He asks what were we expecting to happen today. I explained the process we had in mind and discussed how our trade was really the deciding factor and we were just done with the process. He asked what # we were looking for, I gave it and then he was ready to work with it. At that point I was pissed, I said "If that # was doable why in the world wasn't it doable two hours ago." He wanted us to come back in and sit down and I told him no, give us our keys now. He insulted us and then went inside, implying we were to stupid to work with. Finally, Gary brought our keys out. There is no way we were going to go through that spin cycle again, with the "new" numbers. I am sure something else would have been out of wack. What I don't understand is why it was so hard for them to let us just part ways. Now when we are in the position to be a little more flexible we'll never be back. It was almost like they were holding our trade hostage, a trade, mind you, that they had just spent all day trying to convince me they were doing me a favor to take off my hands. Gary was nice and would probably do business with him if he ever relocated, but those other two were real pieces of work. More

We went to this dealership to pay cash for a car, we were told that the one we bought, the knocking in the engine was just a valve and NOT ONCE did they offer to fix it themselves. When we took it to the mec told that the one we bought, the knocking in the engine was just a valve and NOT ONCE did they offer to fix it themselves. When we took it to the mechanic, we found out the engine was about to die on us. We took it back and they didn't want to help us. THIS WAS ONLY 4 DAYS AFTER MAKING THE PURCHASE! They eventually fixed the problem and let us "trade in" for the value we paid and get another one. Considering that there is a LEMON LAW, they should have given us our money back. This was the WORST experience I've ever had! I would NEVER recommend this dealership OR go back. More

Based on positive review's of Avery's customer service at Oxmoor Mazda from this web site, I called the store and asked for him directly. Although he was not aware of the Mazda3 lease special that appeared Oxmoor Mazda from this web site, I called the store and asked for him directly. Although he was not aware of the Mazda3 lease special that appeared in the newspaper the previous Sunday, he found it and called me back. I test drove a 3 and really liked it. Avery answered all my questions, and I felt like he was completely honest with me. We did do a bit of haggling over how much the dealer would give me for my trade (their initial offer was very low), but we eventually arrived back at the price I wanted to pay. Avery and his managers moved much closer to where I wanted to be as far as payments go. This was the first time I have ever dealt with a dealership, where I walked away and felt like I was not being taken advantage of. More

Our family was in the market for a small car. Before test driving my Mazda 3, I considered this my "compromise". Now I LOVE my 3 and wouldn't trade if for the world. Our initial idea was to give it to test driving my Mazda 3, I considered this my "compromise". Now I LOVE my 3 and wouldn't trade if for the world. Our initial idea was to give it to our daughter after she graduates from college....now that may not happen. I rated my experience a 5 because from the very beginning, Bryan provided no pressure costumer service. I appreciated that he asked us questions about what we are looking for before showing us the cars. This allowed us to only see that which was in our price range. Initially, I had only planned to test drive.....but since the customer service was so great and I loved the zoom zoom behind the wheel, I couldn't walk away. Now I'm glad I didn't. Both me and my husband are happy with our purchase and we are happy to be a part of the Mazda family;) More

I had been shopping for a new car for about 3 months. My wife and I loved the CX-9 from the beginning but was looking at other alternative cars when I hit Oxmoor Mazda's web site and I found the CX-9 my wif wife and I loved the CX-9 from the beginning but was looking at other alternative cars when I hit Oxmoor Mazda's web site and I found the CX-9 my wife and I have been looking for. We came in to take the car for a spin and absolutely loved the car. I worked with Barry and Oscar from the sales team both of these young men did a great job explaining all of the features of the car. I then worked with James to close the sale and Shaun to complete all paperwork. Both James and Shaun did a great job making the Entire Experience a pleasure. Since the purchase we have worked with Nick in the Service and Parts department to add several items and Nick has been fantastic as well. In the past buying a car has at times been an unpleasant experience, this is not the case with Oxmoor Mazda. The Overall Experience, Friendliness, Price, Quality of Work and Customer Service were all fantastic. My brother was so impressed by the car and my experience that he came in the very next day and purchased a CX-9. I would highly recommend Oxmoor Mazda to anyone looking for a new or used vehicle. More

My visit to this dealership was a comedy of errors from the moment I walked on the lot. If it hadn't been for Avery's professional attitude and Bill's commitment to excellence and making things right for the moment I walked on the lot. If it hadn't been for Avery's professional attitude and Bill's commitment to excellence and making things right for the customer, my review would have been horrible. If you visit this dealership, I highly recommend Avery as a salesman. More

Sold an unsafe car. Stated one of the safest in the industry. Transmission locked up and the car was totaled in less than 6 months. Following the wreck, all management, sales and customer service per industry. Transmission locked up and the car was totaled in less than 6 months. Following the wreck, all management, sales and customer service personnel refused to accept phone calls or talk to me in person. Attempts to get a refund on the extended warranty were ignored until more than 30 days following the wreck. Then a clerk accepted the call. More

I purchased my new CX-9 in November 2010. We visited the dealership on 3 occassions and test drove twice. Overall, the experience was good. Did feel some pressure during the second visit (1st test drive) dealership on 3 occassions and test drove twice. Overall, the experience was good. Did feel some pressure during the second visit (1st test drive) to close that day. We agreed upon a price, however I went home that evening without signing. When I came back 2 days later for my 3rd visit, I test drove the car again and decided to proceed with the purchase. The salesperson then told me the sale price he quoted 2 nights prior was a mistake. The sales manager got involved and again told me the car could not be sold for the amount we had agreed upon (in writing) earlier in the week. He increased the sales price a couple thousand. We negotiated further and finally came to an agreement we both were happy with... we met in the middle plus was given some additional accessories for the car. In the end, we still purchased the car for less than another Mazda dealership was offering across town. The whole family loves the car. More

It was a surprisingly pleasant experience and we would recommend the dealership to family and friends. The employees were knowledgeable, friendly and we felt like our salesman, Mazda Mike, really wanted recommend the dealership to family and friends. The employees were knowledgeable, friendly and we felt like our salesman, Mazda Mike, really wanted to get us the options we wanted at a prise we could afford. Thank you, Mazda Mike. More