Oxmoor Mazda

We went to this dealership to pay cash for a car, we were told that the one we bought, the knocking in the engine was just a valve and NOT ONCE did they offer to fix it themselves. When we took it to the mec told that the one we bought, the knocking in the engine was just a valve and NOT ONCE did they offer to fix it themselves. When we took it to the mechanic, we found out the engine was about to die on us. We took it back and they didn't want to help us. THIS WAS ONLY 4 DAYS AFTER MAKING THE PURCHASE! They eventually fixed the problem and let us "trade in" for the value we paid and get another one. Considering that there is a LEMON LAW, they should have given us our money back. This was the WORST experience I've ever had! I would NEVER recommend this dealership OR go back. More

Based on positive review's of Avery's customer service at Oxmoor Mazda from this web site, I called the store and asked for him directly. Although he was not aware of the Mazda3 lease special that appeared Oxmoor Mazda from this web site, I called the store and asked for him directly. Although he was not aware of the Mazda3 lease special that appeared in the newspaper the previous Sunday, he found it and called me back. I test drove a 3 and really liked it. Avery answered all my questions, and I felt like he was completely honest with me. We did do a bit of haggling over how much the dealer would give me for my trade (their initial offer was very low), but we eventually arrived back at the price I wanted to pay. Avery and his managers moved much closer to where I wanted to be as far as payments go. This was the first time I have ever dealt with a dealership, where I walked away and felt like I was not being taken advantage of. More

Our family was in the market for a small car. Before test driving my Mazda 3, I considered this my "compromise". Now I LOVE my 3 and wouldn't trade if for the world. Our initial idea was to give it to test driving my Mazda 3, I considered this my "compromise". Now I LOVE my 3 and wouldn't trade if for the world. Our initial idea was to give it to our daughter after she graduates from college....now that may not happen. I rated my experience a 5 because from the very beginning, Bryan provided no pressure costumer service. I appreciated that he asked us questions about what we are looking for before showing us the cars. This allowed us to only see that which was in our price range. Initially, I had only planned to test drive.....but since the customer service was so great and I loved the zoom zoom behind the wheel, I couldn't walk away. Now I'm glad I didn't. Both me and my husband are happy with our purchase and we are happy to be a part of the Mazda family;) More

I had been shopping for a new car for about 3 months. My wife and I loved the CX-9 from the beginning but was looking at other alternative cars when I hit Oxmoor Mazda's web site and I found the CX-9 my wif wife and I loved the CX-9 from the beginning but was looking at other alternative cars when I hit Oxmoor Mazda's web site and I found the CX-9 my wife and I have been looking for. We came in to take the car for a spin and absolutely loved the car. I worked with Barry and Oscar from the sales team both of these young men did a great job explaining all of the features of the car. I then worked with James to close the sale and Shaun to complete all paperwork. Both James and Shaun did a great job making the Entire Experience a pleasure. Since the purchase we have worked with Nick in the Service and Parts department to add several items and Nick has been fantastic as well. In the past buying a car has at times been an unpleasant experience, this is not the case with Oxmoor Mazda. The Overall Experience, Friendliness, Price, Quality of Work and Customer Service were all fantastic. My brother was so impressed by the car and my experience that he came in the very next day and purchased a CX-9. I would highly recommend Oxmoor Mazda to anyone looking for a new or used vehicle. More

My visit to this dealership was a comedy of errors from the moment I walked on the lot. If it hadn't been for Avery's professional attitude and Bill's commitment to excellence and making things right for the moment I walked on the lot. If it hadn't been for Avery's professional attitude and Bill's commitment to excellence and making things right for the customer, my review would have been horrible. If you visit this dealership, I highly recommend Avery as a salesman. More

Sold an unsafe car. Stated one of the safest in the industry. Transmission locked up and the car was totaled in less than 6 months. Following the wreck, all management, sales and customer service per industry. Transmission locked up and the car was totaled in less than 6 months. Following the wreck, all management, sales and customer service personnel refused to accept phone calls or talk to me in person. Attempts to get a refund on the extended warranty were ignored until more than 30 days following the wreck. Then a clerk accepted the call. More

I purchased my new CX-9 in November 2010. We visited the dealership on 3 occassions and test drove twice. Overall, the experience was good. Did feel some pressure during the second visit (1st test drive) dealership on 3 occassions and test drove twice. Overall, the experience was good. Did feel some pressure during the second visit (1st test drive) to close that day. We agreed upon a price, however I went home that evening without signing. When I came back 2 days later for my 3rd visit, I test drove the car again and decided to proceed with the purchase. The salesperson then told me the sale price he quoted 2 nights prior was a mistake. The sales manager got involved and again told me the car could not be sold for the amount we had agreed upon (in writing) earlier in the week. He increased the sales price a couple thousand. We negotiated further and finally came to an agreement we both were happy with... we met in the middle plus was given some additional accessories for the car. In the end, we still purchased the car for less than another Mazda dealership was offering across town. The whole family loves the car. More

It was a surprisingly pleasant experience and we would recommend the dealership to family and friends. The employees were knowledgeable, friendly and we felt like our salesman, Mazda Mike, really wanted recommend the dealership to family and friends. The employees were knowledgeable, friendly and we felt like our salesman, Mazda Mike, really wanted to get us the options we wanted at a prise we could afford. Thank you, Mazda Mike. More

I saw an ad for a car online. I noted it was slightly above what would be considered appropriate for the year, model, and features. I called to see if there was any wiggle room on the price, since the ad above what would be considered appropriate for the year, model, and features. I called to see if there was any wiggle room on the price, since the ad did not state that prices were firm. Dan Murphy was incredibly condescending to me on the phone. When I adopted the same tone he was using, he became outrightly rude, which is when I hung up. I am not really sure how he is able to sell cars with that attitude. I have a giant insurance check I just cashed and wanted that exact car. It would have been an easy sale if he was even remotely polite. I am more than glad to take my business elsewhere, and I hope you do, too. More

I initially had some issues with this dealership but they were great at correcting their mistakes. I am more than satisfied with the outcome of my situation. I love my car and am very happy to deal with th were great at correcting their mistakes. I am more than satisfied with the outcome of my situation. I love my car and am very happy to deal with the sales associates there. Everyone is very helpful and professional. More