Oxmoor Mazda

Horrible service. They forgot to order our part after taking 2 hours just to tell us they needed to order the part! I had to call in, only to find out after another 2 weeks that nothing had been done. So taking 2 hours just to tell us they needed to order the part! I had to call in, only to find out after another 2 weeks that nothing had been done. So frustrating. More

I have purchased several cars in the past but have never had an experience like the one I had at this dealership. Eric and the crew at oxmoor Mazda went above and beyond their duties as car salesmen to get had an experience like the one I had at this dealership. Eric and the crew at oxmoor Mazda went above and beyond their duties as car salesmen to get me in a wonderful vehicle. I have nothing negative to say about my experience there. I would not only recommend this dealership to a friend but I plan to go back there when I am car shopping again. I rate this dealership a 10 out of 10 because not only was Eric Hall a friendly respectful salesman but he was completely honest about everything from the very beginning and I even learned a few things about cars and how bank financing works. Thanks again to the guys at Mazda.. U have gained a costumer for life!!! More

I got the car I wanted and more, for the price that I wanted. I felt so comfortable with the process ! My whole life I was raised to be careful with car dealers and I must say for the first in my life b wanted. I felt so comfortable with the process ! My whole life I was raised to be careful with car dealers and I must say for the first in my life buying a car from a dealer; they were awesome! They were so honest and down to earth. I don't know about the lady who posted below me but I had a wonderful experience. She must of had that real loud obnoxious salesmen that always had to make a scene in the showroom (don't remember his name) I will be back to Oxmoor Mazda to see Buzzy Dolt and Brad. Couldn't ask for a better honest group of people to help with the struggles of buying a car. GO TO MAZDA at OXMOOR to see BUZZY DOLT !!! GOOD HONEST MAN !!! I put my name on it, Logan Forrest More

I went into Oxmoor Mazda with my boyfriend the day after Christmas not expecting to buy a car, but looking for something possible. My boyfriend had been in contact with Buzzy before we arrived on the lot, a Christmas not expecting to buy a car, but looking for something possible. My boyfriend had been in contact with Buzzy before we arrived on the lot, and Buzzy already had a list of cars for us that were in our price range when we arrived. He was always very honest and friendly with us and heleped us out with everything. We ended up buying a 2005 Mazda6 for an unbelieveable price because of the extremely friendly staff and how much they were willing to work with us. Our visit ended up lasting about 3 hours because of different reasons but it was a very pleasurable experience thanks to Buzzy and all of his help. More

I traded in my Mazda5 2008 for a Mazda5 2012 for Xmas!!! I traded in my Mazda5 2008 for a Mazda5 2012 for Xmas!!! Sales guy Buzz was awsum and attended to my every need. He even carried over my oil chang I traded in my Mazda5 2008 for a Mazda5 2012 for Xmas!!! Sales guy Buzz was awsum and attended to my every need. He even carried over my oil changes from my older car to my new one. The finance guy was great and worked magic with the price and percentage rate. The rate was cut in 1/2 on my new van from my previous vehicle... Awsum! All staff in the building were friendly and courtious.. Matthew Simons More

******* I will never buy from oxmoor mazda on shelbyville rd. again!!!!!!! worst experience ever .where do i start. first of all the quoted price that they were going to give me on my tradein was great until rd. again!!!!!!! worst experience ever .where do i start. first of all the quoted price that they were going to give me on my tradein was great until i notice once i bought the car and got home and went over my paperwork they screwed me and gave me less amount for what they told me, went back in the next day to get it straighten out and still was not the amount they told me , so they rip me off there. then it took them a month or longer to pay off my trade in and i got stuck with late fees from my bank and had to pay another car payment since they took there sweet ass time. then they said car has nevered been wreck even got a car fax report and it was clean until i had my body man look at it today and said it been wreck before. they were suppose to detail my car before i took it off the lot it was half ass done ! everytime i would call about my problems they would put me on the phone with someone different everytime so nothing was getting done with the problems . did nothing but give me the run arounds. i highly advise not to buy a car there trust me.. its worth waiting for the right car and it sure isnt there. worst customer service ever . im a business owner also and never treat my clients this way .theres alot more issues i had. thats just a start , but im not going to waste my whole night writing about this so called company More

On two separate occasions, either my fiancee or I (separatly and on separate occasions) drove to Oxmoor Mazda to look at a car. On both (separate) occasions, after spending 30+ mins on the lot, look (separatly and on separate occasions) drove to Oxmoor Mazda to look at a car. On both (separate) occasions, after spending 30+ mins on the lot, looking on the lot, IN THE SHOWROOM, and on their side storage lot, looking at cars, NOT a single salesperson approached to greet either of us (on our individual separate visits) much less ask if they could help or answer any questions...(sorry they are threatening legal actions against me because my original post was "misinterpreted" by a member of their management team - so I am trying to make this chronologically as correct as possible).... When I did an internet search later on, the search prompted an email to the dealership, showing that I was interested in a Mazda. When the salesperson contacted me I told him of our experiences, and told him (and subsequently one of his managers) of our dissatisfaction with the service on the two previous visits. They insisted that they don't do business that way and begged for another opportunity to make it up. We instead went to (weeks later) a competitor and had a fabulous experience and ended up with a car that we are just thrilled about (2012 MazdaSpeed3 6-speed with turbo!). I emailed the salesperson at Oxmoor Mazda to let him know that their dealership had just lost a $24,000 sale, and that I would not be stepping foot on their lot again. When I posted on MY facebook page, (and Oxmoor Mazda's facebook page- which they immediately deleted) - post of my experience on the lot (actually the lack of any salespeople ever approaching me to answer any quetions I might have about Mazda) it prompted a call from their management team. This call,the Sales Manager told me, was to glean some more information about the poor service we received, but quickly escalated to accusations, threats of legal actions by Oxmoor Auto Group's legal team, and even threats of reporting me to my employer -which he did the next morning. This was followed up by a long stream of profanity and *MF* bombs directed directly towards me. Sure makes me glad that I didn't go here to buy a car -- all I can say is LET THE BUYER BEWARE - OF OXMOOR MAZDA. They will threaten you if you make posts such as this on social media sites, report you to your employer, and will take any derogatory comments you post on their own facebook sitem off within minutes -- I know -- I tried it and within minutes after sharing the post, it disappeared from their facebook wall....so much for freedom of speech!! I guess this is some new kind of marketing technique that is being employed by Oxmoor Mazda- I must have been sleeping in my marketing class when they covered this side of customer service! More

I went to this dealership not expecting to actually purchase a vehicle. My salesman, Buzzy Dolt was so friendly and good at showing me the options that it made me want to consider purchasing from this purchase a vehicle. My salesman, Buzzy Dolt was so friendly and good at showing me the options that it made me want to consider purchasing from this dealership. For anyone considering buying a Mazda, I recommend you call Mr. Dolt. Hr was not your typical fast talking salesman. I am intelligent, so that fast talking lingo doesn't work on me anyways. Mr. Dolt was very interested in what options I needed in a vehicle and he answered all my questions in great detail. I am sure that I will shop here again. More

This is the second vehicle that mr Duvall has sold me. He is very professional and will work to get the right deal for the customer I highly recommend this dealership and sale associate. is very professional and will work to get the right deal for the customer I highly recommend this dealership and sale associate. More

My husband was not looking to purchase me a new car, but had passed by the Oxmoor Mazda and a maroon car outside on display caught his eye. We were approching our anniversity on 11/11/11 and my husband want had passed by the Oxmoor Mazda and a maroon car outside on display caught his eye. We were approching our anniversity on 11/11/11 and my husband wanted to surprise me. The salesman Gary Duvall road with him to get my approval 25 miles away. I was amazed this was the most beautiful car I had ever owned. Then in return my husband feel as to be on top of the world, with the most perfect gift. I had a 2007 car that I never liked and it took me 6 to 7 hours sitting and waiting and I never got the car for a week. I fell Gary Duvall and the Oxmoor Dealer went out of their way just for me. I had traded, purchased, and had a new car all before lunch time. When my husband and Mr. Duvall let me drive the car back for the purchase, we had a small wait of less than 1 hour. I recommend if you are in need of a new or used dependable car you go to see Gary Duvall at Oxmoor Mazda. They are there to make you happy and the price was well under the book value. i did get a call from Mr. Duvall a week later to make sure I was 100 per cent satisfied. As I told him yes I have a bumper to bumper warrantee and will never deal with another Dealer. SO HAPPY WITH OXMOOR MAZDA! More