Oxmoor Mazda

Buying a new car Michael was a very friendly and knowledgeable salesman who did a great job of taking care of our needs. He is a great representative for Mazda. Michael was a very friendly and knowledgeable salesman who did a great job of taking care of our needs. He is a great representative for Mazda. More

The greatest experience I ever had buying a car. Herb was extremely helpful right from the beginning. I was not sure if I needed a Miata or a CX 9 but he helped me through the process and showed me t Herb was extremely helpful right from the beginning. I was not sure if I needed a Miata or a CX 9 but he helped me through the process and showed me that with all of my kids still at home that the Miata was the perfect choice for me. Thanks Herb and the rest of the team at Oxmoor Mazda. ZOOM ZOOM! More

Tires Took my car in for oil change and tire rotation today. Was advised that all 4 tires were badly cupped and would need to be replaced. One tire had an Took my car in for oil change and tire rotation today. Was advised that all 4 tires were badly cupped and would need to be replaced. One tire had an "impact bubble" in the side wall. The technician who was performing the service on the car said the tires were very badly cupped. The funny thing is I bought the tires there new in October 2013, less than 9 months ago, and have had the tires rotated there each and every time I took it there for an oil chance. The service associate tried to quote me a price for the tires, then said I could probably get by for now by only replacing the tire with the bubble. I asked what kind of warranty was on the tires, since after all they are only 9 months old and have been rotated (this would have been the forth time within that time period). Come to find out there is a 2 year road hazard warranty. The parts manager has ordered the tire to replace the tire with the impact bubble, and when I questioned why the other tires are "badly cupped" and in need of replacement when they were purchased in October and rotated at least 3 times in less than a year. He inspected the tires himself and said in his opinion these tires are not badly cupped and have plenty of tread and life in them. So now I really don't know who to believe, was he covering his back side to keep from replacing all four tires? I've checked on-line and these tires have a 40,000 mile tread warranty. He went on to tell me that the service team did not rotate the tires since they discovered the issue. Nonetheless, they attempted to charge me for rotation when I checked out...probably hoping I wouldn't catch it. As it stands now, I am returning the car on Friday morning to have the defective tire replace, and I am told they would be rotated at no cost at that time. I'm concerned at this point because I don't know who to believe about the cupping, and I don't like how I had to haggle to get them to own up to and honor the road hazard warranty. I feel as if the original associate was trying to up sell me. I have been a loyal customer of theirs since 2011, but will now seek a new place for trustworthy service, and will be hard pressed to buy another vehicle from them in the future. More

Car buying made easy Friendly and knowledgable staff. Worked hard to find the vehicle I wanted. Made the buying process easy. Delivered the car in a timely manner and in Friendly and knowledgable staff. Worked hard to find the vehicle I wanted. Made the buying process easy. Delivered the car in a timely manner and in immaculate condition. More

lheightchew Josh,Renada & Mike Ross were outstanding to work with. They definitely went above and beyond what they had to. I would recommend Oxmoor Mazda to anyon Josh,Renada & Mike Ross were outstanding to work with. They definitely went above and beyond what they had to. I would recommend Oxmoor Mazda to anyone looking for a good quality car. More

2014 Mazda owner cx9 I had a very pleasurable and informative visit. Staffs were nice. Clean waiting room and bathroom.Also the staffs were patient and very informative on I had a very pleasurable and informative visit. Staffs were nice. Clean waiting room and bathroom.Also the staffs were patient and very informative on my options. Overall the staffs treated you like family. More

Herb Webster Friendly, courteous, and professional. Looking forward to dealing with him in the near future. He accommodated our specific accessory requests and hel Friendly, courteous, and professional. Looking forward to dealing with him in the near future. He accommodated our specific accessory requests and helped with the "surprise". More

Excellent experience at Oxmoor on certified Mazda purchase Was looking for a very specific combination of features, and the sales associate Harold Frost, along with the sales manager Avery Davis, was extremely Was looking for a very specific combination of features, and the sales associate Harold Frost, along with the sales manager Avery Davis, was extremely helpful and effective. Tracked down answers to all questions I had. Helped me compare pros and cons with other options. In the end, was able to find a very suitable car. Exceptional service. Fairly impressed. Car was very well prepared, clean, low miles, with all records and a strong warranty. Would recommend Mr. Frost as a great salesperson to work with, as he seems very straightforward and frank, hard working. Mr. Davis was tough on the trade-in, but then there's a good note to self: trade the old model in sooner, next time. Would recommend Oxmoor Mazda for working to find the right match, make things right. More

New CX5 Purchased a new 2015 CX5 Mazda Touring. From start to end I has a very positive experience. The sales team went above and beyound in customer service Purchased a new 2015 CX5 Mazda Touring. From start to end I has a very positive experience. The sales team went above and beyound in customer service and education of my new CX5. I would especially like to recignize Shaday Velverton who sold me my car. She is an asset to your company. More