Oxmoor Mazda

A glimpse of what "Customer Service" once was. I received a call from my stepdaughter, a single mom with four little people, Friday morning when her 2003 Mazda MPV decided to lay down on the Watt I received a call from my stepdaughter, a single mom with four little people, Friday morning when her 2003 Mazda MPV decided to lay down on the Watterson while on her way to work. It was towed to a chain service center who quickly realized the problem was beyond their capability and suggested that we take it to a Mazda Dealer. By now there are three family members forming a team to get her through her crisis and on to her job. We then had it towed to Oxmoor Mazda and was greeted by Tim Fulk who became not only our Service Adviser but a team member as well. Tim displayed a level of commitment and customer service that is very rarely seen these days. We were treated as though we had just purchased a new CX-9 rather than bringing in a 13 year old MPV for a difficult repair. Tim's commitment to customer satisfaction coupled with the technicians skill and perseverance resulted in a brighter outlook for a struggling mom just trying to work and provide for her family. More

A Miata unexpectedly finds a home on a cold winter night It was a pleasure working with Mark James and Joseph Cioppa I now am happy owner of a almost new Miata Club! Thank you for making this part of my buc It was a pleasure working with Mark James and Joseph Cioppa I now am happy owner of a almost new Miata Club! Thank you for making this part of my bucket list true! More

Teddy Simamora We purchased a 2016 Ford Escape from Teddy. Our experience was very pleasant and we feel like we got a fair deal. I would recommend Oxmoor Mazda to fr We purchased a 2016 Ford Escape from Teddy. Our experience was very pleasant and we feel like we got a fair deal. I would recommend Oxmoor Mazda to friends. More

Kyle was great! I had leased a vehicle here before but this was the best experience I've had yet. Kyle greeted me as soon as I walked in and helped through the entire I had leased a vehicle here before but this was the best experience I've had yet. Kyle greeted me as soon as I walked in and helped through the entire process. He made it a seamless process and had me laughing the entire time. It was professional and very friendly. It made me feel like I was with an old friend all day, I will most definitely be sending referrals to him. Thanks Kyle, I appreciate your attention to detail and your time today. More

Great service Would recommend the dealership to everyone. Friendly and overall excellent service. I recommend Kyle May in sales he is awesome to work with! Thank yo Would recommend the dealership to everyone. Friendly and overall excellent service. I recommend Kyle May in sales he is awesome to work with! Thank you so much for everything! More

How a bad situation turned into a great one I took my car into the service department due to a noise which we thought was the power steering going out on my Mazda cx7. After 2hrs of diagnostic t I took my car into the service department due to a noise which we thought was the power steering going out on my Mazda cx7. After 2hrs of diagnostic testing, I received the worst case scenario call. Long story short, my engine was shot. They were surprised I was still able to drive it. I went into panic mode because we still owed 2+ years on the loan. John, in the service department, set me up with Mark, in sales, to help me with this, what seemed like "impossible" situation. After several options, time, and many people working their magic, I'm now enjoying a brand new car with 1 car pymt that is very reasonable considering my situation. I'm so happy with my experience and can't even begin to thank everyone involved. I would highly recommend Mazda! More

Great customer service I had spent a couple of days looking for a new SUV and didn't want to feel pressured into buying something. Mark was extremely patient with me and ans I had spent a couple of days looking for a new SUV and didn't want to feel pressured into buying something. Mark was extremely patient with me and answering all of my questions without feeling pressured to buy. He walked me through every aspect of my new car! Extremely happy and recommend Mark and Mazda for any car purchase. Extremely knowledgeable and friendly car salesman. More

Excellent customer service Tyler Helm did and excellent job on finding our cx-5 for us. The finance dept did an extremely great job there patience was greatly appreciated Tyler Helm did and excellent job on finding our cx-5 for us. The finance dept did an extremely great job there patience was greatly appreciated More

Car buying experience Nathan Nathan Nathan Awsome great job #simplicity Jean shawana oxmoor family Even tho it was used car nathan was very knowledgeable about th Nathan Nathan Nathan Awsome great job #simplicity Jean shawana oxmoor family Even tho it was used car nathan was very knowledgeable about the vehicle Jean got me approved & mario great Fiance director More