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Oxmoor Mazda

Louisville, KY

4.5
1,015 Reviews

7913 Shelbyville Rd

Louisville, KY

40222

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Showing 1,015 reviews

September 20, 2019

Excellent Robert our salesperson was very helpful and professional. He answered all questions and showed all the features of the dodge van. I would especially r More

by Tom
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Reimensnyder
Sep 23, 2019 -

Oxmoor Mazda responded

Thank you for taking the time to leave a review and highlighting Robert! We greatly appreciate your business!

September 17, 2019

A Happy And Satisfying Experience From start to finish I felt treated well. They listened to my specific needs and there was no rush or pressure. I changed my mind a few times and th More

by Lisa J
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monikah Sallee, Mario Convenuto, Scott Reeb
Sep 20, 2019 -

Oxmoor Mazda responded

Thank you Lisa for reviewing our dealership! Your business is greatly appreciated!

September 14, 2019

Management doesn't return emails or phone calls I purchased a vehicle and traded one in with oxmoor mazda, over a month ago and still my trade vehicle hasnt been paid off by them I was told by mar More

by Cjs
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mario Convenuto, Scott Reeb, Emily Baker, Kent Thornburgh
Sep 17, 2019 -

Oxmoor Mazda responded

We are sorry about any confusion that has been caused. I know you spoke with our GSM the other day. Everything from our side shows it was sent to the right place. We have a Toyota dealership so our accounting department is very familiar with sending pay offs to them, we all share the same accounting department.. We are still investigating on why Toyota is telling you a different story. Once we can get a reason to why they are telling you otherwise we will reach out. They may just be taking longer to process it then normal. Processing departments and customer service departments are usually not one in the same, so they don't always have the same information. I assure you we are doing everything we can to assist in this situation.

Sep 17, 2019 -

Cjs responded

I did speak to kent t. He promised to call me back in 15 minutes and that was days ago !. I have emailed mario and your customer care and no return email. I have left voicemails to kent and mario and my sales person and no return calls ! It might help if your people would reach out to letme know that someone is trying to correct this problem. When im recieving bills that a payment is due on the vehicle i traded to your dealership over a month ago i get concerned.. This is my credit that you are putting in jeopardy . There were MANY other issues with this transaction as well, but the payoff of the vehicle i no longer own is my main concern

September 13, 2019

1st class with southern hospitality Emily was great getting me info for the car and setting up a meeting time. John was an easy salesman to talk to and not pushy at all. Very pleased wit More

by hokiejay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Marsick, Emily Baker
Sep 17, 2019 -

Oxmoor Mazda responded

Thank you for taking the time to review our dealership, your business is greatly appreciated!

September 02, 2019

marginal to poor Marginal at best. Hindsight, I wish I had not purchased this vehicle from Oxymoor and went back to N Huffman. Oxymoor Toyota was significantly bette More

by K Medley
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Marthel
Sep 03, 2019 -

Oxmoor Mazda responded

We are sorry to hear about your negative experience with us. We do not take this feedback lightly. We would like to get more details about your visit so we can make sure to address this as a staff, and ensure every customer leaves feeling excited about their experience with us. If you don't might to give some more details you can email or call me directly at ljones@oxmoorautogroup.com , 502-214-5377 . Thank you, Lindsay Jones Internet Sales Director

August 26, 2019

Purchased a car Every one was so nice and friendly . The car was a good value . Nice experience 🙂 The online experience was great and what was told to me was correct More

by carpetman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Katrina Hutches, James Marthel, John Daniels
Aug 26, 2019 -

Oxmoor Mazda responded

Thank you for sharing your experience we greatly appreciate your business!

August 17, 2019

Great Experience Katrina arranged everything over the phone and I only spent 30 minutes looking at vehicle and signing the paperwork. Great and easy experience. She li More

by glewis1968
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John In Finance, Katrina Hutches
Aug 17, 2019 -

Oxmoor Mazda responded

Thank you so much for sharing and highlighting Katrina! We greatly appreciate your business!

August 03, 2019

Excellent customer service I purchased my CX-5 from Tyler, it’s my second Mazda. He was very professional and knowledgeable. I had a great overall buying experience! More

by JR92
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyler Helm
Aug 11, 2019 -

Oxmoor Mazda responded

Thank you for reviewing our dealership and highlighting Tyler! We greatly appreciate your business!

August 01, 2019

Quick and simple! Tyler and John made my purchase experience quick and easy! I reached out to Tyler and told him exactly what i wanted and my payment range- he pulled t More

by ShawnJohn
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John, Tyler Helm, Lindsay Jones
Aug 02, 2019 -

Oxmoor Mazda responded

Thank you so much for sharing your experience and highlighting Tyler and John! Your business is greatly Appreciated!

July 26, 2019

Great courteous service They had a good selection of cars available online to review before going to the dealership. The internet and on-site staff were courteous and great t More

by Lilb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gerardo Constantino, Mario Convenuto, Emily Baker
Jul 27, 2019 -

Oxmoor Mazda responded

Thank you for reviewing our dealership! Your business is greatly appreciated!

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