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Oxmoor Mazda

Louisville, KY

4.5
1,015 Reviews

7913 Shelbyville Rd

Louisville, KY

40222

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Showing 1,015 reviews

May 20, 2021

Everyone was nice and helpful the sale went smoothly. The car was dirty when delivered and there was only 1/4 tank of gas. Was told it would be clean inside&out when delivered. I assumed there would be a ful More

by Savo2355
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua " Jay" Fletcher, Tim Bandurske, Nickie Cain, Scott Terry
May 22, 2021 -

Oxmoor Mazda responded

Thank you for leaving a review. We are sorry to hear that your vehicle wasn't washed and didn't have a full tank of gas. Certified pre-owned should have a full tank and every vehicle should be completely detailed for delivery. I have alerted our General Manager and he will be getting with Jay to find out why this did not happen. If you can bring the vehicle by during the week we will perform a full detail and provide you with a full tank of gas. Please just give us a call at 502-515-8785 or a text 502-200-1502 when you will be stopping in so we can make sure to have our detail staff ready for you!

May 18, 2021

Process to purchase took a little long. After deciding on a car and a price, it still took 1:45 to finish the sale. This seems common to all dealerships. Not sure why the process is so slow More

by Usedcarbuyer
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joshua " Jay" Fletcher, Nickie Cain
May 19, 2021 -

Oxmoor Mazda responded

Thank you for taking the time to review our dealership! We apologize about the wait time but unfortunately the process to print the paperwork and finalize everything with the banks can take some time. We put in every effort to cut that time down, and greatly appreciate your patience and your business!

May 17, 2021

Only one complaint. We don't like hidden cost. The extra $1493 made us frown. This should be on the sticker or mentioned up front. More

by Etta
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan Mota
May 19, 2021 -

Oxmoor Mazda responded

Thank you for taking the time to review our dealership! I apologize about any confusion on the added equipment. Those are dealer installed items so they wouldn't show on the sticker and due to OEM requirements we can not include them in our online price. We do however have them listed within our online express store tool that any customer can access prior to visiting the dealership and it includes a full breakdown of what each item is and it's cost. We are sorry that you weren't able to view them sooner but we do greatly appreciate your business!

May 11, 2021

Our Sales specialist Allen was outstanding throughout the entire process. He explained everything upfront, so there were no hidden surprises. Mario the finance Director took care of the paperwork explaining More

by denyflight04
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Convenuto, Alan Mota
May 12, 2021 -

Oxmoor Mazda responded

Thank you for taking the time to leave such a great review and highlight Alan and Mario! We greatly appreciate your business!

May 03, 2021

This was my first experience and I found the staff to be very friendly. The salesman was knowledgeable, took time to explain the differences between the models and answered all questions. I never felt pr More

by LexieRose
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Convenuto, Jaquis Brooks
May 04, 2021 -

Oxmoor Mazda responded

Thank you for taking the time to review our dealership. We are happy to hear we could make your first experience an enjoyable one!

May 03, 2021

Great place to find a great deal. Friendly customer service made it a great experience. They have a huge inventory, which makes it easy to find the best car or suv for your needs. More

by Mazda6 Carbon
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Marthel
May 04, 2021 -

Oxmoor Mazda responded

Thank you for taking the time to review our dealership! We greatly appreciate your business!

April 30, 2021

The entire staff is always courteous and professional. It has been a pleasure purchasing my car from Oxmoor Mazda . The sales person was so kind and extremely helpful. I absolutely love my new car! More

by Mrobbins
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Chad Hildenbrand, Tim Bandurske, Alan Mota
May 01, 2021 -

Oxmoor Mazda responded

Thank you for taking the time to review our dealership! We greatly appreciate your business!

April 29, 2021

Alan and Sebastian were extremely helpful in finding me my new Mazda CX-5. I am very happy with my experience with them and would highly recommend them for your car buying needs. More

by Oliver
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Alan, Sebastian Centeno
Apr 30, 2021 -

Oxmoor Mazda responded

Thank you for taking the time to review our dealership and Highlight Alan and Sebastian! We greatly appreciate your business!

April 28, 2021

We had a great experience with Oxmoor Mazda. It took a little too long to do the paperwork, but other than that Great! We did an internet purchase so we thought the paperwork would be ready. More

by RMC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mikhail Rozhitsyn
Apr 28, 2021 -

Oxmoor Mazda responded

Thank you for taking the time to review our dealership. We apologize about the wait time to sign paperwork!

April 27, 2021

Very friendly people. On my second lease with Mazda and I am in love with my new car. Always recommend families and friends to this dealership! More

by Kelsey.mcdowell02
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kody Thornsberry
Apr 27, 2021 -

Oxmoor Mazda responded

Thank you for taking the time to review our dealership ! We greatly appreciate your business!

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