Oxmoor Mazda

This dealer's sales techniques confirm every horrible stereotype about car dealers you can imagine. Bait and switch, good-cop/bad-cop team approach, poor product knowledge and feigned ignorance of adver stereotype about car dealers you can imagine. Bait and switch, good-cop/bad-cop team approach, poor product knowledge and feigned ignorance of advertised incentives and prices, bold-faced lying, etc., etc. I would suggest to one and all to avoid this dealer if possible. It's a pity, because Mazdas are great cars (I have had 3 of them). More

Long story short they completly screwed me when I purchased my 2009 Mazda 3 in Feburary. I was promised one price, and the salesman and I both signed paperwork with that price but when we went in to purchased my 2009 Mazda 3 in Feburary. I was promised one price, and the salesman and I both signed paperwork with that price but when we went in to do the financing suddenly the numbers were differnt. I expressed to the finance guy (he was the head of finance) that those were not the numbers we agreed upon, he assured me they were and went around in circles explaining how it all made sense. I actually got so upset I started to cry(yes embarrassing I know) but my husband and I decided to trust the guy once he started playing the "well I just got a car for my daughter and it was this much also...blah blah and you dont really pay that much", etc). I left feeling uneasy but like I said I believed the guy- my fault I know. After having several issues with them improperly installing a new sunroof that ended up taking 3 weeks to get done, I decided to look back over the paperwork. I sat down to crunch the numbers with a calculator and they just didnt make sense, nothing added up correctly so I went in to talk with the finance guy. My salesguy said he was 'not allowed to talk to me' so after talking with the finance guy we figured out the price wasnt right- they had charged me $3000 over the msrp for the car plus all sorts of other things I had said I didnt want. He assured me that the gm- Bill would fix it no problem. Well fter waiting over 2 hours to talk to Bill (as he walked by us repeatedly completly ignoring us) he said he would be generous and give me $500 back. When I asked to see my paperwork that both the salesguy and I had signed he said they didnt have it anymore. He said the extra money was the cost of the sunroof, because they had to order me a special one that was more expensive ($2000)after the first one didnt work. At that point I knew he was full of shit- as I had signed the paperwork before the whole sunroof debacle. The whole time I remained calm and didnt yell (though I wish I had looking back), and he siad if I wasnt happy we could go to arbitration- it would cost me nothing. He agreed to cancel my service contract and we both signed the paperwork- 4 months later I still havent received anything and he wont take my calls. I also found out that the arbitration does cost money ($750) and we have to go to a company they choose...wonder who the arbitrator will side with...hmmm! I know I am not the only one they have done this too, check out other review sites and you will see this is a pattern. I dont want anyone else to go through what we did, despite putting down $10,000 deposit we had to finance $17,500 with our credit union (who said we owed more on the car then it was worth ie. upside down loan!) The car which should have cost us $20,000 or so we will end up paying over $27,500 PLUS INTEREST ($33,000). Boy did I learn my lesson, do not EVER trust anyone in business, especially the car business!!! More

I purchased my 2003 Mazda6 in Sept. of 2006. I was told that this car only had 1 previous owner and had never been wrecked. They guaranteed me an extended Powertrain warranty and 3 years later, I was havin that this car only had 1 previous owner and had never been wrecked. They guaranteed me an extended Powertrain warranty and 3 years later, I was having trouble with the transmission so I contacted them to get it fixed...and they just happened to have lost my warranty and kept telling me that other things were wrong with the car that had nothing to do with my initial problem I went in for. So after having to go as far as contacting corporate on this, the GM, Bill Willoughby, called me and said "he was sorry and he wasn't there when I bought the car" and to bring him $200 for a deductible, which in fact was only suppose to be $100, which is all I paid. So after all that junk my friend was looking at something under the hood and asked if the car had ever been wrecked. Of course, to my knowledge from the dealership, I figured no...low and behold carfax showed me that It didn't have just one owner it had 4 and HAD been wrecked. Well of course when I call to talk to Bill, the Courier Journal was there writing a story on Oxmoor Mazda...so of course he was kissing my ass on the phone and told me to come up there and he would deal with the situation personally. When I get there he pawns me off on Rick Poe...the loudest and rudest jerk in the building! We told them to run the Carfax report themselves they refused to do carfax but used AutoCheck and said it was better. Well AutoCheck didn't even show the collision and Rick said that if it was wrong they have a buy back guarantee, then when my girlfriend asked about the buy back, he denied he had just said that they had that guarantee. So my girlfriends father, faxed over the Carfax report, and he CONTINUALLY interpreted the collision report on the carfax as it could have just been a key scratch. He was trying to hurt my feelings so I returned the favor, and apparently he couldn't handle it and threatened me that he was going to ask me to leave. Corporate will be contacted again along with the BBB. More

I went to drive and decide on a 2009 MazdaSpeed 3. I informed the salesman that I wanted to drive the car and then decide later (this was a Saturday), probably Monday after speaking with my insurance ag informed the salesman that I wanted to drive the car and then decide later (this was a Saturday), probably Monday after speaking with my insurance agent and credit union. After the drive, the floor manager- Rick Poe -came over and said if I took the car then, he'd beat the Mazda S-Plan pricing hands down. I said I'd think about it over lunch. After thinking on it, I decided to go for it as long as I got a proper second test drive of the car. After the drive, I sat down to do the paperwork. Rick came and sat down instead of the salesperson, this is bad. He has a worksheet with numbers on it. Mind you he told me $2500.00 off MSRP was the price at first. Suddenly, the MSRP on his worksheet was $995.00 higher. I asked what the deal was. He said paint protection. I said I didn't want it on the car and won't pay almost a grand for BS paint protection. So it suddenly disappeared. The we went over state taxes. No problem. Then he came up with dealer doc fees- $779.00!!!! I said that's enough and we were through. He proceeded to raise his voice (we're at a table in the showroom with other customers around) and state that they didn't plan on loosing money on the deal, what did I expect? Then I turned to leave and he says even louder that I wasted their time and put miles on their car! He was rude through the process and openly lied (I knew more facts than he about the car). This was was the most unprofessional behavior I've ever come across in my years of buying cars. Oxmoor Mazda lost my business, and if you're reading this I suggest they loose yours, too. The man was crying poor. Funny thing was, as I'm a bit of a wristwatch buff, I had earlier recognized that he was wearing a new Rolex Yacht-Master II in white gold (a $25,000+ watch). He didn't get that from cutting deals. More