
Oxmoor Mazda
Louisville, KY
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I went to drive and decide on a 2009 MazdaSpeed 3. I informed the salesman that I wanted to drive the car and then decide later (this was a Saturday), probably Monday after speaking with my insurance ag informed the salesman that I wanted to drive the car and then decide later (this was a Saturday), probably Monday after speaking with my insurance agent and credit union. After the drive, the floor manager- Rick Poe -came over and said if I took the car then, he'd beat the Mazda S-Plan pricing hands down. I said I'd think about it over lunch. After thinking on it, I decided to go for it as long as I got a proper second test drive of the car. After the drive, I sat down to do the paperwork. Rick came and sat down instead of the salesperson, this is bad. He has a worksheet with numbers on it. Mind you he told me $2500.00 off MSRP was the price at first. Suddenly, the MSRP on his worksheet was $995.00 higher. I asked what the deal was. He said paint protection. I said I didn't want it on the car and won't pay almost a grand for BS paint protection. So it suddenly disappeared. The we went over state taxes. No problem. Then he came up with dealer doc fees- $779.00!!!! I said that's enough and we were through. He proceeded to raise his voice (we're at a table in the showroom with other customers around) and state that they didn't plan on loosing money on the deal, what did I expect? Then I turned to leave and he says even louder that I wasted their time and put miles on their car! He was rude through the process and openly lied (I knew more facts than he about the car). This was was the most unprofessional behavior I've ever come across in my years of buying cars. Oxmoor Mazda lost my business, and if you're reading this I suggest they loose yours, too. The man was crying poor. Funny thing was, as I'm a bit of a wristwatch buff, I had earlier recognized that he was wearing a new Rolex Yacht-Master II in white gold (a $25,000+ watch). He didn't get that from cutting deals. More