Oxmoor Hyundai

Will never buy from them again! It was a nightmare as soon as we drove off the lot. I say we, because me and my husband both leased brand new Sonata's about a week apart. They lied t It was a nightmare as soon as we drove off the lot. I say we, because me and my husband both leased brand new Sonata's about a week apart. They lied to us and said everything they could to get us to lease the cars. We both had trade ins and told them we did not have money down at the time. A couple days later they called saying I still owed the down payment for my lease and I told them they were wrong and complained to the manager. They did take care of the error and gave me some free oil changes but it didn't stop there. They specifically said Hyundai lets you get out of your lease when ever you want and just walk away. They didn't say anything about any early termination fee or penalty. My husband now gets a company car with his job and wanted to return his lease and now it is a different story. Their employees would never tell someone something like that. Well I know all my friends and family are going to believe me and I'm going to make sure everyone knows. More

Worst New Car Purchase EVER!!!! My wife and I dealt with salesman Tom Tichenor looking for a new Hyundai Santa Fe on March 31 of 2014. We test drove a 2013 Hyundai Santa Fe Limited. My wife and I dealt with salesman Tom Tichenor looking for a new Hyundai Santa Fe on March 31 of 2014. We test drove a 2013 Hyundai Santa Fe Limited. My wife and I were in the market for a new mid sized SUV and had been looking since the New Car Show at the Fairgrounds. We were emailed an offer to receive a $25 Visa Gift Card for a test drive from Hyundai and we gave the completed form to Tom Tichenor immediately after the test drive and asked him to handle it and he assured us that he would as he stuffed it in to his right front pocket. The next day I called Tom Tichenor and asked him to find out what the VERY best price he could offer the Santa Fe to us for. He informed me that he was off that day, being Tuesday April 2, 2014 and asked if he could deal with all of this in the morning when he was to return to work. He told me that he would call at 11AM that day. I ended up calling Tom at Noon on April 2, 2014 only to be told that he was dealing with Time Sheets and that he would call me back in ten minutes or so. Over an hour later I ended up calling Tom AGAIN and we worked out a price. I offered a credit Card to hold the car and Tom accepted. I do NOT know why I continued dealing with Tom Tichenor when my gut told me to ask for another sales representative but I did continue to deal with him. My wife and I ended up arriving at the dealership at around 4PM with a pre-approved status from the bank, THREE HOURS later we go back to the Business Office to sign paperwork for the purchase. Wouldn't you know it ALL the pricing was wrong and to the dealerships' favor of course. Once corrected we found another $598.90 added on for what was listed as "Special Benefit Package" and we were told that the $598.90 could not come off the price because everyone had to pay that price. At this point we were late getting our child to an appointment so we signed and moved on. I would have paid a grand to get out of there at that point and they knew it and they used that to make another $600 on the car even after we had agreed on a FINAL price!! RIPOFF!!! Know that the purchase is over we are still waiting on the $25.00 Visa Gift Card from Hyundai because Tom Tichenor NEVER completed the form and returned it to Hyundai. We filed another request through the offer website and were informed that the dealership would submit for payment within 10 days. Guess what, NOTHING! So I called Tom Tichenor on April 18th, 2014 and he told me that if I needed $25 that he would give it to me out of his pocket. He did not remember any form that we gave him. I said great, thanks and hung up. He proceeded to CALL ME BACK and LIKE A 2nd GRADER asked me why I had an attitude. I told him what the problem was and he proceeded to tell me NOT TO COME AND GET THE MONEY THEN and that I WOULD NEVER GET THE MONEY, HE WOULD MAKE SURE OF IT! WOW, what a xxxx idiot!!! A grown man acting like a spoiled little 6 year old. FOOL! DO NOT DEAL WITH OXMOOR HYUNDAI and For SURE NOT WITH TOM TICHENOR. WORST EXPERIANCE EVER!!!!! More

I had a misunderstanding with the sales team at Hyundai. After speaking to the manager, Chris, he took the time to make it right. When I came in to trade in my car, Barry was very friendly and easy to work After speaking to the manager, Chris, he took the time to make it right. When I came in to trade in my car, Barry was very friendly and easy to work with, I would absolutely recommend working with him. I appreciated the fact that Chris took the time to make things right, and stuck by his sales team. I would come back to this team! More

Was assigned a sales person named Evan. I made a good faith offer (and he insisted on a solid committed written offer). They countered wanting more $. I went up about $300. They played the "let me che faith offer (and he insisted on a solid committed written offer). They countered wanting more $. I went up about $300. They played the "let me check my manager" game. And we could not agree on terms or price. So I left. They kept calling me the next day and finally this Evan guy texts me. Saying please come back, we can make a deal. So, to be clear and up front (and to avoid wasting my time), I text back my precise offer, w an out the door final cost. He says come on in we can work it out. The old bait and switch. Then Evan starts with a new #, higher than day before. Then a yet another #, even higher than the one he "offered" 2 minutes ago. Geez. Why call a customer back in? If the offer is not acceptable, be a man, say so, shake hands and have a good day. It's a business. Instead he engages in pathetic "psychological warfare." You're being "extremely unfair" he states. Please, you sell cars. There is no "unfair" The dealership has the upper hand, always does. And they make a very healthy margin. I make it clear that my offer stands and politely say I'm sorry Sir, I have a budget. And it's okay if we don't come to terms. This Evan guy stands up and says "Get out of here!" and I'm shocked. "What? This is how you treat your customers?" Because we can't come to an agreement, you lose your temper and actually kick a customer out of the dealership? It was the strangest behavior I've ever witnessed from a sales person in a dealership. They usually keep their cool. They play games and they stretch the truth or avoid being direct... but I've never encountered such a hair trigger reaction to simple lack of agreement on price. It was bizarre. Never in almost 30 years of buying cars. And not in the best interests of Hyundai (or the entire Oxmoor Auto Group). I have 2 children who need cars. One right away and one in a couple years. This reflects VERY poorly on the entire company and will cost much more than the $300 difference in price we haggled over. I have 8 aunts and uncles and they have teenage children. It's an old story. I would urge all customers to be very wary of Oxmoor Hyundai's business practices. The incident is likely a symptom of some underlying issues that calls into question the integrity and honesty of the entire sales team. None of my employees would ever be permitted to treat our customers in such a disrespectful fashion. They would lose their job right away. More

My father and I began an investigative process to find my "perfect" car. From the moment we stepped on the lot, I felt very comfortable. jo introduced himself, I told him a price range and he just took it "perfect" car. From the moment we stepped on the lot, I felt very comfortable. jo introduced himself, I told him a price range and he just took it from there! Everyone we came in contact with were friendly, helpful and genuinly willing to provide assistance. Kudos to Jo, Steve and Jason for making my experience wonderful! I tell everyone how happy I was that I found Oxmoor Hyundai. More