Oxmoor Hyundai

Save your time and nerves. I found a 2006 diesel service truck with a utility bed and 56,000 miles on the odometer in an Oxmoor advertisement. After calling to make sure the truck was still on the lot I dro truck with a utility bed and 56,000 miles on the odometer in an Oxmoor advertisement. After calling to make sure the truck was still on the lot I drove from Northern Kentucky to Louisville to view it. After my original call I received a return call from an Oxmoor salesman by the name of Steve who told me when I got there to ask for him and he would show me the truck. Upon arrival I found the truck parked in the front corner of the facility just off of the Shelbyville Road curb. After locating Steve the salesman, we went outside in the 32 degree weather to view the truck. The only warm thing about me was the money in my pocket to buy a much needed truck for my business. Asking if it would be possible to put the truck in a garage bay out of the weather where I could do a good inspection of the vehicle, I found that was my first mistake which pi**ed off the salesman. When in the bay I detected that my questions further provoked Steve and I found him condescending with an attitude that said “just write me the check and let’s get on with it”. He gave me no information as to my questions. Because one of the boxes in the utility bed was exceptionally rusty and looked like batteries had been stored in it, I asked where the truck came from, what it was used for and other run of the mill questions like, why was the engine service light on? ( If you were a dealership would you put a vehicle on the lot with a engine service light illuminated?) He stated that they only had the truck for a couple of weeks but as to my question, why did the truck have out of date license on it that had expired over a year and a half ago? He again had no answer. In my opinion, for the following reasons, I felt that the odometer had been tampered with being it only registered 56,000 miles. I found the brake pedal had substantial wear on it, the engine was extremely dirty and the truck’s six tires were well worn and of different brands. This is not to mention the rusty utility bed boxes and tail gate that was broken. The advertised price on the truck was $19,000.00 and when I asked what was his bottom price “boy” did the fangs come out. He stated that when dealers put the prices on the internet, that is their bottom price. He came off like the expert in the room with his 25 years of experience of salesmanship and no one else knew anything. “Well people” at the age of 76, I have probably bought more vehicles than Steve has sold. I was told among other things that the juice had already been squeezed out of the grapes and that the sales person could not negotiate price. But still he asked me to make an offer. When I asked him to take me to the man who had the authority to authorize a deal his chin dropped to his chest. But he did take me to the sales manager who after a private conversation with Steve, told me the truck was a unique truck and the price was over $20,000.00 out the door. My response was that I was not in the market for a unique truck but one that was serviceable and useable for my business. Consequently I thanked them for their time and left. In conclusion I was a serious buyer who had met a salesman who did not know how to sell. I found him distant, agitated at my questions and with a bad attitude. I’m sure everyone has met him some place, somewhere and at some time. More

A great car shopping experience. By the end I drove away with a beautiful, fully loaded 2013 Elantra. I couldn't be happier. Thanks Joe!! with a beautiful, fully loaded 2013 Elantra. I couldn't be happier. Thanks Joe!! More

Really good experience; the most important thing was the no pressure sales. Steve was very helpful and answered all questions and concerns. He was knowledgeable and helpful. I dislike dealing with sales peo no pressure sales. Steve was very helpful and answered all questions and concerns. He was knowledgeable and helpful. I dislike dealing with sales people because of the big pitches, game play, etc. but I didn't get any of that at all. That actually is probably what made me go ahead and buy rather than leave and think about it to be certain I was making the right decision. More

I had an excellent experience purchasing a vehicle from Rick Hoover. He knows his job very well and went above and beyond to make sure everything was taken care of. There was a couple issues with the vehic Rick Hoover. He knows his job very well and went above and beyond to make sure everything was taken care of. There was a couple issues with the vehicle and Mr. Hoover had it taken care of without any hassle at all. Rick Hoover is a great salesman and I highly recomend him to anyone. More

I had a great car buying experience at this dealership. Tom Heilter and Rick Hoover were great deal with and really went above and beyond to help me with my new purchase. The service was excellent and Tom Heilter and Rick Hoover were great deal with and really went above and beyond to help me with my new purchase. The service was excellent and exceeded my expectations. I highly recommend Oxmoor Hyndaui to anyone who is looking for a new or used car. please see Tom Heilter or Rick Hoover they are best of the best at Oxmoor Hyndaui. I have already recommended this dealership to my family and co-workers! Thank you Terah Andersen More

When I saw a used car I was interested in purchasing from this dealership, I called them to find out more about the car because I live 2 hours away. I did not want to drive all that way to find out it wasn' this dealership, I called them to find out more about the car because I live 2 hours away. I did not want to drive all that way to find out it wasn't going to be a good fit. I specifically asked if there was any external or internal damage to the car, including rust. I was told at first that he did not know and that he would look for me and send me a video(s) and/or picture(s) of the car. I received the videos and it was awful quality, so I spoke to him again. I explained it was impossible for me to tell what was wrong with it and he proceeded to tell me there was a small scrape on the right-side rear of the vehicle, but no rust. I figured it might be worth driving there to look at it. I drove 2 hours to find out, there wasn't just a scrape, but a large dent and rust, along with another relatively large externally damaged area on the left front-side. I was furious! I spoke to this gentleman about the condition of the vehicle and he was very rude stating he sent me a video and that I should have known. So, it was obvious he didn't care that he misled/lied to me. I proceeded to ask for the manager. The manager met me outside by the vehicle and I started explaining what had happened. When I showed him the damage on the front left-side which I wasn't informed about, he stated that it really was not minor damage. Then, when I showed him the rear right-side, he looked furious. He apologized profusely about what his sales rep. had done. I was very pleased that he seemed sympathetic to my situation, however, he did nothing about it. He didn't even offer to pay for all the money I spent on fuel driving to Louisville. With today's cost of fuel, this would have been nice compensation and would have shown integrity on his and his dealerships part. I am very disappointed in this dealership and do not recommend them at all. I highly suggest anyone stay away from them because you most likely will be lied to and treated rudely and unfairly. I hope this sell's rep. was at least disciplined by the manager in some way shape or form. More

I had a great experience at Oxmoor Hyundai. The sales person, Rico, was professional and friendly, knowledgeable and made sure that I was satisfied with the car I chose. Rico called me to find out what person, Rico, was professional and friendly, knowledgeable and made sure that I was satisfied with the car I chose. Rico called me to find out what model Hyundai I was interested in buying, and told me all about the benefits and financial incentives available. When I was ready to purchase, I went to Oxmoor Hyundai, and Rico was the first person I saw when I got there. It was a very pleasant and fast purchase. I was really, really pleased. More