Oxmoor Hyundai
Louisville, KY
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I had a great experience at Oxmoor Hyundai. The sales person, Rico, was professional and friendly, knowledgeable and made sure that I was satisfied with the car I chose. Rico called me to find out what person, Rico, was professional and friendly, knowledgeable and made sure that I was satisfied with the car I chose. Rico called me to find out what model Hyundai I was interested in buying, and told me all about the benefits and financial incentives available. When I was ready to purchase, I went to Oxmoor Hyundai, and Rico was the first person I saw when I got there. It was a very pleasant and fast purchase. I was really, really pleased. More
From the very first contact, I was pleased with how helpful Tom was. Anything that he could do to make my experience less stressful, he did. He stayed true to his word through the whole process, and th helpful Tom was. Anything that he could do to make my experience less stressful, he did. He stayed true to his word through the whole process, and that means a lot. More
Do not buy! If you have a problem once you sign the contract they wont return a call. No one calls back, i have a new car with expired paper tags, hyundai finance has no paperwork, and I cant get anyon contract they wont return a call. No one calls back, i have a new car with expired paper tags, hyundai finance has no paperwork, and I cant get anyone to call me back to resolve the issue!! This dealership is horrible!!! More
This was a very good experience. I shopped 3 dealers within 30 minutes of Lexington and none could match the the quality of customer service and price that I received from Tom Heitler within 30 minutes of Lexington and none could match the the quality of customer service and price that I received from Tom Heitler More
Im new to Oxmoor Hyundai and recently went to do my regularly scheduled maintenance. At my old dealership i had to call to schedule service appointments, but at Oxmoor I was able to do it very easily f regularly scheduled maintenance. At my old dealership i had to call to schedule service appointments, but at Oxmoor I was able to do it very easily from their website, plus one for them. Once i went in I was welcomed by a gentleman named Jeff who was very helpful. The process was smooth and no complaints or criticism to give. Because of this, i felt compelled to give accolades to their service team. Thanks again Jeff for your help, ill see you in 10k miles :) More
Tracy Leatherwood helped me get all set up online to process the loan app. When I came in everything was ready and he had several cars for me to choose from that met my requirements. I decided on one process the loan app. When I came in everything was ready and he had several cars for me to choose from that met my requirements. I decided on one and off we went . Tracy went over all the details on the car and was very thorouh and professional. Every concern in the process was handled with knowledge and every question was answered. 10 min on paper work and while waiting for the finance manager Jeff, we were greeted by a customer service person and he was very professional and nice. Next I went to meet with Jeff and that also was done quickly and efficiently with another professional and personable gentleman. I am very impressed and happy with my new dealership and my new car. Thanks Oxmoor for making my purchase so pleasent. JoAnne P Dasenbrook More
I went to the dealership for routine maintenance on my 2011 Elantra and ended up driving home a 2013! I was really impressed with the improved styling and handling of to the new car. The salesman, Tracy 2011 Elantra and ended up driving home a 2013! I was really impressed with the improved styling and handling of to the new car. The salesman, Tracy was terrific and helped to get me a great deal. More
I bought my first Hyundai this year and for the past 12 months I returned to dealer for all routine maintenance. Until today I had always been blown away by the exemplary customer care and service provided months I returned to dealer for all routine maintenance. Until today I had always been blown away by the exemplary customer care and service provided. Today , I don't know if management or employees have been changed, the experience was painful at best. I will be researching other options for service at this point even if it means forfeiting the double warrant. More
Oxmoor Hyundai always works with me to schedule service when its convenient for me. They always are concerned that their work is done right. They always follow up to be sure I'm satisfied. Topping it of when its convenient for me. They always are concerned that their work is done right. They always follow up to be sure I'm satisfied. Topping it off...their service prices are very reasonable. More